Upon arrival, my reservation was for a smoking room, which was corrected graciously. Then it all went downhill. The elevator floor was absolutely filthy. The panel to push buttons for the floor was sticky and grimy. The air vent had “sweaters” of dirty lint that had not been attended to for a length of time.
Upon exiting the elevator, there was trash in the foyer right in the middle of the floor. I know you cannot continuously clean after disrespectful guests. I took pictures and threw away the trash myself.
At this point, I should have turned around and “unchecked” in. I thought surely my room would be different so on I went. Wrong, I was. The bathroom acoustic ceiling had patches across the entire ceiling. Some of the acoustic pieces had fallen in the tub. The floor of the tub was soiled/stained with black blotches.
The bed was not completely made. I called the front desk to advise the pillows did not have pillow cases and they were stacked in the mid-section of the bed. The beds themselves were hap-hazardly made with the bed skirt and bedspread spewing onto the floor.
The floor in the room had not been vacuumed; areas of the carpet may never have been cleaned. The ironing board cover was soiled. The coffee service was just piled on the top of the coffee maker and a sugar packet was already open.
The luggage carts were not moved from the hallway for the 2 days I was there, how could housekeeping work around them?
The south wall of my room was soiled from what looked like mold and the bed side table and desk had dried rings of drink condensation from the previous guest that had not been cleaned.
I had intentions of swimming and I always eat breakfast at the hotel but due to the conditions of the rest of the hotel, I could not bear the thought. The view of the pool from my room showed it needed some maintenance as well.
I have stayed at the Quality Inn in Ennis, Texas and have never had to complain. I will plan differently on my future travels.
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- Also Known As:
- Comfort Hotel Tupelo
- Comfort Inn Tupelo
- Tupelo Comfort Inn