Slow check in - desk clerk was polite but extremely unorganized and highly distracted. It took us 20min to ckeck in We requested a top floor room when reservation was made however upon arrival this was not honored nor was she aware of this request and no top floor was available. Second our key card did not work when we got to our room. Thirdly we could hear the people above us walking and running across their floor over our tv which is why we requested a top floor in the first place. Room was clean and comfortable just noisy from people above us. The breakfast was honestly lousy and lacking even though it was included in room price. The eggs had pools of water in the eggs, pancake machine broken, gravy was gray paste, attendant uncaring and slow, and so either I could have cereal and toast or egg soup and paste.
We usually stay at holiday inn express or Hampton inns when we travel and are easy to please but thought we would try this hotel as it was number one on TA. Poor choice on our part
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