I have never left a comment about a hotel stay but I can’t help this one. We booked 15 rooms at the Jameson Inn in Tupelo this past week. From the beginning we had nothing but problems. We would have immediately left but all hotels were sold out until Sunday. When we checked into our room it took us 30 minutes to get the door opened. It was not the key but the lock. The front desk said maintenance would be out first thing in the am to fix it. Once we got into the room it was filthy, I could write my name in the dust on the furniture etc., no toiletries, the coffee maker had days of coffee grounds dried in the filter and pot. We were so tired we didn’t notice the bugs for a few minutes. We’re not talking a few but a colony of roaches. Again, promise to fix in the am. There was no other room to move to according to the desk. In the morning we went to the bathroom, our shower curtain was completely covered in mold. It took the front desk 45 minutes to replace, missed breakfast. For 3 days we waited on maintenance to spray for bugs and fix our door. I went to Wal-Mart to buy cleaning supplies since our maids could not get into our room to clean (lock problem not because we were in the room). The desk stated they cleaned our room(not) but the maids didn’t bother with the lock. No beds made, no towels. We had trouble getting back into our room every time we left. Orkin came on the third day but the technician cussed as he tried to get our door opened and left without spraying until another party in our group forced him to keep trying to get in. He said he never sprays this room since he could never get in- reason for bugs. I then noticed the room next to ours vacant and asked the desk if we could move. They stated that it was a king room, I didn’t care. My 9 year old was not going to cry himself to sleep (scared a bug was going to crawl in his mouth) another night we would all fit into the bed. I checked the room for bugs moved the furniture and didn’t see any bugs. This room did not have a refrigerator or microwave as promised. The desk said to move the one from the other room to this one. We moved the refrigerator and 100’s of roaches raced up the wall and floor! I called the desk for RAID to spray so we would not transfer the bugs from one unit to another. He said he didn’t know if they had any, I asked if he could check and he said no. I told him I was going to go and buy some and he said to wait till he called the manager. He then called back within a minute to tell me the manager was on his way with bug spray and he will move the refrigerator. We waited 4 days (until checkout) for that manager with the bug spray, he never showed up. We stayed in the new room for the remaining of our reservation with no refrigerator or microwave. Housekeeping would clean our room but I guess it was too much for them to put our “2” towels in the bathroom, they would just lay them on the chair in front of the front door. Jameson advertises in-room wireless internet. No internet here, not even in the lobby. We specifically called since many of us need it to work. They kept making up excuses that HotAir was coming onsite to fix. I notified HotAir and they are not even located in Tupelo and had no phone calls from the management stating there was a problem. They proceeded to tell us that we would not have internet since the equipment was so old they couldn’t do anything about it. This hotel was completely full with only 2 guests being able to connect to the internet for maybe a few minutes. Some of us went and bought air cards just so we could get internet. Other guests had AC units leaking into their rooms and they did nothing to dry it out- mold was starting to grow and boy did it smell. The pool was filthy and when we, yes we, tested the pool it was unsafe to swim in. People in our party treated, shocked and cleaned the pool, not the Jameson. When we asked them to lock the pool after the chemicals were in they said they did not have a lock. We then asked for a sign so we could close the pool for 24 hours so no guest would get in and get sick. We had to make our own sign. We treated the pool the next couple of days and I have to say it was pretty clean after we left. Another guest did not have a telephone in his room for the entire 7 days. Everyday he was told they would bring one up. We finally came to the conclusion that they did not like to climb stairs. We will NEVER look at a Jameson inn without thinking of our terrible experience. I personally will never stay in a Jameson ever again! My husband is a General Manager of a condo resort and we hear them all- complaints to get a free room, salt shaker too small, color of the shower curtain is a little off from the paint in the bathroom…….but nothing like we just went through. Because of this my husband hates to complain…..but this time is different. I would be ashamed if my husband ran his resort like your Jameson in Tupelo.
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- Also Known As:
- Jameson Inn Tupelo Hotel Tupelo
- Tupelo Jameson Inn