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“Excellent Hotel/Staff/Location”
Review of Colonnade Hotel

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Colonnade Hotel
Ranked #18 of 83 Hotels in Boston
Certificate of Excellence
Olathe, Kansas
Level Contributor
4 reviews
“Excellent Hotel/Staff/Location”
Reviewed January 7, 2014

We recently stayed while we were helping our daughter move. We chose Colonnade for its location and price. We were very pleased with the helpfulness of every staff member we encountered. The concierge offered good advice for transportation from the airport since we had multiple pieces of luggage. The rooms are a nice size for a boutique hotel. The beds/pillows are extremely comfortable and the shower head was amazing. The "T" stop is right out front. There is shopping right across the street at the Prudential Center or a short walk to Newbury St. We plan on returning to the Colonnade whenever we return to Boston to visit our daughter.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SallyLB83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear SallyLB83,

We appreciate you taking the time to post a review. Thank you for your compliments about our Concierge team. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pembroke, Massachusetts
Level Contributor
267 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 7, 2014

Perfect location helpful & friendly (professional) staff large rooms add up to a great Boston stay and we only live 45 mins south of the city. Pet friendly is a big plus as well with a great park around the corner to run the dogs around and socialize.
We stay here a few times a year for a city getaway and are never disappointed.
Lovely breakfasts as well.
I should only have deducted 1/2 star if possible as some of the room appointments could use a little touch up. In general however they are clean modern and roomy

Room Tip: High up is good
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caryn1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear caryn1958,

Thank you so much for your wonderful review. The Colonnade Hotel is perfect for a weekend getaway for anyone living in the suburban area. We look forward to welcoming you back soon!
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Oxford, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 6, 2014

I stayed at the Colonnade for five nights whilst at a conference. The conference was held at the Marriott Copley Place, a 2 minute walk away, but the Colonnade was not as expensive, whilst being of the same standard and offering some peace and quiet away from the hustle and bustle of the conference.

My double room on the 9th floor had a king sized bed and six very comfy pillows to disappear into, and there was a table and chairs, which was an unexpected surprise. There was a big flatscreen tv, coffee maker and plenty of floor space.The bathroom was well stocked and the shower was powerful. It was also a nice touch for a newspaper to be left outside the door on weekdays.

The staff were all very pleasant and if I'd been there in the spring/summer I would have checked out the rooftop pool. As mentioned, the Colonnade is just a hop away from the Marriot Copley Place, Copley Plaza mall, Prudential Center mall and Shaw's supermarket, and is directly opposite The Cheesecake Factory. It also has a subway stop right outside, and it's a leisurely stroll across to Boston Common. On a day of sightseeing after the conference, we walked to the Common, then followed the Freedom Trail over into central Boston and across to Bunker Hill, then hopped on the subway over to Harvard before heading back.

The only downsides would be that the main light in the room was quite dim, meaning that you had to put on the desk lamp, bedside lamps and reading lamps to get enough light in the evening. My room was also next to the lift, so I could hear people coming back late at night, as well as the lift music drifting in. I also disliked having to pay for the expensive wifi (around $15/day if I remember, but I bought a 3 day pass for $39, I think it was), which I feel should be included as it is in European hotels, but I know that most American hotels charge for this.

Room Tip: Ask for a room away from the lift/elevator unless you want to hear wisps of music, and people coming...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madeleine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear Madeleine M ,

Thank you for your feedback. I’m thrilled you enjoyed all of the amenities we have to offer. I’m happy our staff was so accommodating and you were able to enjoy some peace and quiet after your conference. We do have a number of options for free wireless internet. Please reach out to me at your earliest convenience to have your profile updated. Thank you. bcomeau@colonnadehotel.com
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Reading, United Kingdom
Level Contributor
122 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 3, 2014

This was a last minute trip for New Year and we were very pleased with the stay. The hotel is in a good location with easy access to the 'T' subway and for both Copley Plaza shopping and the Prudential shopping mall. The room was of a good size and well equipped with a coffee machine, safe and dvd player. Bathroom was of a reasonable size and was also very clean like the main room. All of the staff were excellent, in particular all of those working the concierge desk who gave great advice including restaurants in the local area. Easy access to Newbury street shopping also makes this a great location. Initially wi-fi access was not included but this was rectified after arrival. The bar was good, if not a little quiet in the evening but again had good service from the employees. Would recommend for families and couples alike.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wellssimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear Wellssimon,

We appreciate you taking the time to post a review. Our location certainly cannot be beat when exploring our great city. Thank you for your compliments about our Concierge team and our restaurant. We take great pride in the level of service we are able to provide. Please come back and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2014

Our travel agent selected the Colonnade Hotel for our first visit to Boston and we were delighted with the choice. The location of the hotel to major attractions either by walking or catching the Orange Line was fantastic and the helpful service from Jerry the "real" concierge was greatly appreciated and made our visit more memorable.

Room Tip: We stayed on the 10th floor with views across to the Back Bay which we very much enjoyed.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B2B1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear B2B1994 ,

Thank you for your comments! I'm glad our Concierge team was able to provide such a high level of service for you. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agawam, Massachusetts
2 reviews
Reviewed January 2, 2014

We spent New Year's Eve in Boston with our 4 teenagers. This location was perfect for walking to First Night activities and catching the T for the Bruins game. The front desk was very helpful in guiding us to places around town since this was out first visit. It was also nice to have a Shaws supermarket across the street for some last minute snacks for the kids.
We would definitely stay here again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patjontims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear Patjontims ,

Thank you for your wonderful comments. I'm Happy you enjoyed our location and our staff made such an impression on you. We pride ourselves with the level of service we are able to provide to all of our guests. Please come back and see us again!
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West Springfield, Massachusetts
Level Contributor
4 reviews
Reviewed December 31, 2013

We took a last minute weekend in Boston the weekend before Christmas to see the Tran Siberian Orchestra at the Garden (outstanding!!). After looking at several hotels, we decided on The Colonnade. They had a great package that includes breakfast and parking. The very close proximity to the "T" was incredibly convenient. The staff at the Colonnade were great - very friendly, very well informed and helpful. Breakfast at Brasserie Jo was excellent. Special shout-out to the late Sunday night bartender. We hadn't eaten before the TSO concert, and we're starving (and thirsty) when we got back to the hotel. He was able to get us some food just as the kitchen was closing, and his drinks were excellent. Overall, very very nice experience.

Room Tip: Ask for a Prudential view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jds4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, January 25, 2014
Dear jds4,

Thank you very much for your compliments of our staff. We all take great pride in the level of service we are able to provide. I'm thrilled you found our location to be ideal for your time in Boston. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Colonnade Hotel

Property: Colonnade Hotel
Address: 120 Huntington Avenue, Back Bay, Boston, MA 02116-5730
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Boston
#12 Luxury Hotel in Boston
#16 Family Hotel in Boston
#21 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Colonnade Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
The Colonnade Hotel has provided thoughtful hospitality to Boston visitors and residents for more than 40 years. A dynamic Back Bay landmark whose opening launched the neighborhood's renaissance in the early seventies, The Colonnade is home to the city's only outdoor Roof Top Pool and the award-winning Parisian-style restaurant, Brasserie JO. The property boasts 285 sophisticated guest rooms, including nine luxury suites. Ideally located, The Colonnade is in close proximity to Newbury Street, The Shops at Prudential Center, Hynes Convention Center, Northeastern and many of Boston's finest museums, galleries, and iconic sites including Symphony Hall and Fenway Park. The Colonnade Hotel is a member of the Preferred Hotel's LIFESTYLE collection. Preferred Hotels represents over 650 of the world's finest luxury hotels and resorts with an extensive global collection in more than 85 countries. ... more   less 
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Also Known As:
Colonnade Hotel Boston

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