I stayed for one night after coming in on a later flight from Denver. I chose this hotel for a number of reasons - 1) reasonable price, 2) free airport shuttle, 3) proximity to the subway as I needed to get to Brookline via subway in the morning and 4) because it was a Hilton property although I have never stayed in a DoubleTree before. When I got to Logan at 11:30 p.m. and called the hotel about the shuttle they told me it had stopped running. So I had to pay $30 for a cab since the hotel is quite far from the airport. I knew this as I had previously lived, worked and went to school in Boston, but again they said they had a free shuttle. When I got to the hotel I was told by the front desk they sent the shuttle driver home early due to family issues. That's understandable, but shouldn't they have a back up driver? The room was okay, but for the fact that my non-smoking room smelled as it had been smoked in at some point and there were even cigarette burns in the carpet. The customer service at this hotel is a mixed bag. The front desk people were very nice. Others seemed to be bothered by my requests (for a glass of wine from the bar, coffee in the morning). Again, I will not likely stay here again.
- Official Description (provided by the hotel):
- Located just two miles from downtown Boston, our convenient hotel offers easy access to the subway just one block away as well as complimentary shuttle service to the airport, local area restaurants, the BCEC and Black Falcon Cruise Terminal. Enjoy comfortable accommodations in a standard guest room or upgrade to one of our suites. Grab a quick bite at the Marketplace Cafe and Take Away with premium deli meats and Starbucks coffee bar. ... more less
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- Also Known As:
- Doubletree Club Boston Bayside Hotel Boston
- Doubletree Hotel Boston Bayside
- Doubletree Boston
- Doubletree Club Hotel Boston Bayside