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“I so love it here.”

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Marriott Vacation Club Pulse at Custom House, Boston
Ranked #1 of 83 Hotels in Boston
Certificate of Excellence
Fort Mill, South Carolina
Level 5 Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“I so love it here.”
Reviewed April 21, 2014 via mobile

It's like coming home every year. We spend Patriots Day here as many years as we can. The staff is friendly, helpful, welcoming. The sites are clean, comfy, and spacious. The location is phenomenal. You can get anything you want within minutes. I look forward to our next visit as we head to the airport.

Stayed April 2014, traveled with family
Helpful?
Thank Pat N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
New York City, New York
Level 4 Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 16, 2014

Going on my 11th year staying at this history filled hotel and just love it. We are affectionately called the 5 sisters and stay every fall. The staff are wonderful and all the rooms are beautiful.
Friday night wine tasting in the Counting Room is always a must. Great restaurants that are all in walking distance. Great day trips are available too.

Room Tip: Try and get the highest floor you can for the Harbor View.
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  • Stayed September 2013, traveled with family
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Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 15, 2014

We had two rooms at the custom house and they both were lovely. I really wanted a harbor view but was unable to get it but Katherine check us in and gave me a room with a small view of the harbor. Bonnie the concierge was so helpful and helped us plan a beautiful day to Rockport on the train. Only one complaint the day we left we left the hotel around 4:00 am and the lady working at night was not very friendly...Loved our stay in boston and would diffently come back to this location if ever get the chance. The nightly activities are a very cool touch when you want to have a drink and listen to music and unwing. Thourly enjoyed that also.

Room Tip: We had room 1602 and it had a little window in the bedroom with a harbor view. Room was spaious and...
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  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank lillie32940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Windsor, New Jersey
Level 5 Contributor
94 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 14, 2014

The Marriott Custom House is a hotel with large rooms right in the heart of the city. Most of the rooms come with a living room, bedroom and kitchenette. Due to the building's architecture many of the rooms are different layouts, but basically the same. I don't think I would actually buy into this property as a Vacation Club property. It is not like a standard Marriott Vacation Club since it lacks kitchen and laundry facilities directly in the room. Also a bit odd were some of the layouts including small windows next to very large windows in your room. Also the bedroom TV stand was not the right fit since the doors do not slide in making the TV visible from the side. Faneuil Hall Marketplace is 2 blocks away and the Blue Line entrance is at the driveway entrance to the hotel. I would definitely return and recommend this property to anyone looking for large hotel room right in the city.

  • Stayed April 2014, traveled on business
    • Value
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Helpful?
Thank Case1096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watervliet, NY
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 12, 2014

Had no idea where to stay. Wanted to be near waterfront, Quincy Market, Faneuil Hall, walking distance of harbour and Boston Opera House, a clean and well-maintained hotel. Was VERY pleased with all aspects of the Custom House. We were in the "heart" of where we wanted to be. Had a nice view, walking distance to Faneuil Hall, Quincy Market, Boston Opera House, the waterfront, nice restaurants, etc. An older hotel that is very well maintained, very clean, and has a wonderful staff working for them.......all are at your call for help at any time. Only drawback was they only have one double or one king-sized bed in their rooms.......which we didn't know until check in........but they did bring up a roll-away which was fine. Also visited bar upstairs with the friendly bartender (think it was "Richard") who was very congenial and fun to chat with. Would have no reservations recommending the Custom House to anyone. The rooms with water view are all rented to people who have a time share, but we had a great view of the city. It was a nice experience with a wonderful staff........from beginning to end. Would definitely consider next trip.

  • Stayed April 2014, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank oceanladee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, April 16, 2014
Thank you for visiting us at Marriott's Custom House! It is great to hear the resort exceed your expectations on your recent vacation in Boston. Please visit us again and thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 10, 2014

We are Marriott Custom House timeshare owners and have stayed at several other Marriott Timeshares and this one spoils you so that you are disappointed in the others. The service here is great. The whole operation is very gracious. There are wonderful activities each day that are usually free. We especially enjoyed the one on the different teas. The scones were good too. The location is fabulous with access to Faneuil Hall and the aquarium T station across the street. Also easy walking distance to other activities and sites. Has all the amenities you want and expect. Housekeeping is better than other timeshares.

Room Tip: The harbor views are beautiful. The rooms are the same throughout.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Maxine3618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faringdon, United Kingdom
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 6, 2014

Had a superb week here in beautiful Boston, amazing city, everyone was so friendly and welcoming ,helpful.
Special mention should go to the two Karens[the concierge and the one who works behind the bar]. Karen the concierges tour of the Custom House is well worth doing, the entertainment that we went to The Wine and Cheese, the Spanish Guitarist and the Lady and man[sorry I have forgotten their names] who sang and played the piano were fabulous.Great place to visit special place to stay .

Room Tip: All the apartments we were told were the same , you are in a city so don't expect complete peace...
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Property: Marriott Vacation Club Pulse at Custom House, Boston
Address: 3 McKinley Square, Boston, MA 02109-2609
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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