As MVCI owners we stay at a lot of their properties. There is nothing like the Custom House. The history behind the building and the architecture are amazing. There are so many unique rooms to stay in and ours on the 23rd floor had a gorgeous view we could not get enough of. It is a very old building so yes, it gets a little drafty…we could hear the wind howling and the sound from the air hockey table directly above us got annoying on occasion, but it's just noise that is expected in an older building. There was also low water pressure in the shower which didn't help after a long day in the cold when you just really wanted a hot shower…again probably a result of this being a very old building.
The staff. What an amazing group of people. Never did I arrive or leave the building without someone greeting me. Such sweet people who made the stay exceptional. Our cable box kept going out and the same guy kept coming up to fix it and he was so friendly every time, though I'm sure I was driving him crazy.
My only suggestion would be that we felt our room was more suitable for a couple and not a family. Our room was small (however, there are 20+ different floor plans, I believe) and we were constantly on top of one another. We made it work by spending plenty of time in the fantastic game room…pool table, air hockey table, three washer/dryer units that are free…but we were cramped.
- Official Description (provided by the hotel):
- Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more less
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- Also Known As:
- Marriott`s Custom House Hotel Boston
- Marriotts Custom Hotel
- Marriotts Custom Resort
- Marriott Boston
- Boston Marriott