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Marriott Vacation Club Pulse at Custom House, Boston
Ranked #1 of 83 Hotels in Boston
Certificate of Excellence
Thousand Oaks, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing stay”
5 of 5 bubbles Reviewed March 31, 2014

As MVCI owners we stay at a lot of their properties. There is nothing like the Custom House. The history behind the building and the architecture are amazing. There are so many unique rooms to stay in and ours on the 23rd floor had a gorgeous view we could not get enough of. It is a very old building so yes, it gets a little drafty…we could hear the wind howling and the sound from the air hockey table directly above us got annoying on occasion, but it's just noise that is expected in an older building. There was also low water pressure in the shower which didn't help after a long day in the cold when you just really wanted a hot shower…again probably a result of this being a very old building.

The staff. What an amazing group of people. Never did I arrive or leave the building without someone greeting me. Such sweet people who made the stay exceptional. Our cable box kept going out and the same guy kept coming up to fix it and he was so friendly every time, though I'm sure I was driving him crazy.

My only suggestion would be that we felt our room was more suitable for a couple and not a family. Our room was small (however, there are 20+ different floor plans, I believe) and we were constantly on top of one another. We made it work by spending plenty of time in the fantastic game room…pool table, air hockey table, three washer/dryer units that are free…but we were cramped.

Room Tip: Top floors! The view is unbeatable. The 23rd floor only has two rooms and they split the entire skyl...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeidreD22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, April 2, 2014
We are thrilled to hear from one of our Marriott Vacation Club owners on Tripadvisor! Your kind words for are associates are appreciated and will be shared with their managers. We look forward to your next stay with us in Boston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

Traveler rating
    557
    184
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    12
See reviews for
319
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
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English first
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed March 29, 2014 via mobile

This Marriott property is wonderful! Each room is actually a villa with living room, dining room, microwave, dishes, small fridge, full size coffee maker, etc. It's a Marriott vacation club location so everything is right there for your comfort. The rooms are large and clean. Everyone is very friendly and helpful and willing to bend over backwards to make your stay special and comfortable. The other nice thing is that it costs less than the Boston Marriott Long Wharf with so many more perks! Also, terrific location. You can walk just about everywhere and also very close to subway stations. Great choice for a Boston stay!

Stayed March 2014, traveled as a couple
Helpful?
Thank Vheckler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miramar, Florida
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 26, 2014

Right across from the "T" train entrance, Boston harbor and a great view of the TD Garden. Rich in history, and provides a very nice feel of times gone by. The breakfast venue leaves a great deal to be desired though.
Enjoyed our time here and the 26th floor all around view of the city made the stay memorable also.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harddo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seminole, Florida
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

I cannot say enough wonderful things about the Custom House. Not only is it beautiful on the outside, it is beautiful and comfortable on the inside. The lobby and first floor feel and look like a museum. They have s whole floor dedicated to entertainment. My three year old LOVED the jungle gym, blocks, kitchen set, horseshoe set, and many other things on the 20th floor play area. We also enjoyed the movie Tangled in the awesome movie theater on the 20th floor. There are so many things for your little one to do from free crafts, the movie room, and the play room. Every single employee we encountered was great. If we needed something, they were at our room in less than 5 minutes. Free laundry facilities on the 24th floor with the game room was amazing. I was able to wash clothes and not dread washing all our dirty clothes when we got home. The 24 hour store right across the street was perfect for our needs. The Super Duck Tour stop one is just a very short walk away and Faneuil Hall, with all types of foods if just a hop, skip, and jump away. If we come to Boston again, I would absolutely have to stay here again.

Room Tip: Stay in a room 1-19 so you don't have to get on another elevator to get to your room. Floors 20...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferM6383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tewksbury, Massachusetts, United States
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

We stayed here for an overnight get away with friends last weekend. Easy drive in from the North shore of Boston, great location, and building has lots of character. The only downside is the price for valet overnight parking. It was $32.00. Actually for Boston that's rather low but still you would hope since you're staying at the hotel they would give you a bit more of a break.
The observatory on the top floor is well worth a visit, views are amazing in every direction. It's steps from Fanuiel Hall, the North end,waterfront and business districts are minutes away. Either by car, taxi or walking depending on how far you like to go on foot. No problems finding food or bars, they are everywhere and you shouldn't have problems finding something to suit everyones taste.
We all had a great time and my boyfriend and I will be going back in the summer for a little r&r when the weather is warmer.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patty V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, April 2, 2014
We appreciate your positive review of Marriott’s Custom House! Our team takes great pride in providing you with an exceptional vacation experience right in the heart of Boston. We look forward to your next stay with us and thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

That pretty much sums up our opinion about Marriott's Custom House.
The good things:
1. The building is historical. For history buffs such as ourselves, this was a true gem.
2. Our suite was beautifully appointed.
3. Location, location, location. Period!
4. The views are wonderful. We stayed at 1101 so the views weren't as spectacular as it would have been had we stayed at a suite facing the harbour. Nonetheless, we had A view that would have commanded an upgrade in other hotels.
5. The staff members that we dealt with were more than accommodating and friendly. Great dinner recommendation to Citi Landing from one. Plus a quick "I'm sorry, can we make your stay more pleasant by ..." response from another.
The bad things:
1. Yes, it is true. The hotel needs better sound proofing. We were directly below an Irish bar and could hear the noise from it. However, we are not light sleepers and so that really didn't bother us. I guess those in the lower floors would have a different opinion about it.
2. The 11 AM checkout time is rather early for us. Thankfully, we were allowed to stay through 1 PM. I think we shouldn't have had to request it.
3. The towels are placed on the toilet tank cover. I almost freaked out when I saw them. I threw them on the floor and requested additional towels to be placed on the couch instead. This could easily be fixed by placing an additional rack on the opposite wall. I hope Marriott is reading this so they could please take this suggestion. Dear Marriott: some of your guests are that OCD when it comes to things they use for their faces!
4. The shower in our room had low pressure. It was annoying but we didn't complain. I did mention it in passing when we checked out and that was when the staff gave her quick assessment of the situation and told me that she was giving me some Marriott Rewards points for the inconvenience. It wasn't really necessary as it was a minor annoyance. But it was that one act that made me think that I can overlook all my dislikes and stay in this hotel again! So I gave it a 5-star rating! Sometimes, it takes one employee to make it all look and feel right for me.

Room Tip: Get a room facing the harbor. Higher floors for less noise from the streets below.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WanderingAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, April 2, 2014
On behalf of our entire team, we thank you for your five-star review of Marriott’s Custom House! We also appreciate the areas of improvement you mentioned and will share this with the appropriate teams. We look forward to many more visits in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

The location is excellent and the room is fantastic, the king size bed is nice. My children loved the game room. The observatory was a plus. Staff was very nice too. We had a wonderful stay and no doubt will be back.

  • Stayed February 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Roberta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Property: Marriott Vacation Club Pulse at Custom House, Boston
Address: 3 McKinley Square, Boston, MA 02109-2609
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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