Part of a 2-week family holiday in the US.
Stayed for 2 nights in early August and booked direct with hotel.
First night: although we specifically asked for a high-floor, we ended up on the second floor, bar side. This is because, of course, this is not really a hotel but a time-share with occasional availability of rooms and the part-owners want the best rooms. Nothing wrong with that, but the room was not good. Spartan, worn down (reminded me of Eastern European hotels in the 80s) and VERY noisy given pubs across the street. 2*. Fortunately staff at reception managed to move us to the 19th floor the second night: what a difference. Fantastic room, great furnishings, spectacular views.... 4*.
In the end we were grateful for the swap and appreciate they were under no obligation to move us but the difference was spectacular and for $400 a night the room on the 2nd floor was a joke.
Great top floor 'games' room behind the clock in this famous Boston landmark though. Breakfast was mediocre and a bit weird as room was too small, historic as it was.
Overall, I would not stay here again as there is no guarantee of a nice vs rubbish room and overall a mixed experience.
Next, off Cape Ann but next hotel was Comfort Inn in Concord.
- Official Description (provided by the hotel):
- Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Cancelon, Hotwire, getaroom.com and Cheap Tickets so you can book your Marriott Vacation Club Pulse at Custom House, Boston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott`s Custom House Hotel Boston
- Marriotts Custom Hotel
- Marriotts Custom Resort
- Marriott Boston
- Boston Marriott