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“Best staff and hotel in the whole of Boston”

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Marriott Vacation Club Pulse at Custom House, Boston
Ranked #1 of 84 Hotels in Boston
Certificate of Excellence
Reviewed August 29, 2013

The Custom House is principally a time share run by the Marriott so I should declare an interest and say we have owned our week since it opened, about 12 years ago. Each level of the tower has 4 or so 1-bed apartments which are beautifully furnished and have sea or city views. The entrance into the original Customs House built in 1849 is magnificent with its domed roof and stairs up to the counting room. The staff are all proud of the building and do a truly great job in keeping it in wonderful condition. All the staff are friendly and helpful but a big thank you to Kathleen at the front desk who always greets us like long lost family when we turn up dishevelled and tired after a long flight.

Room Tip: Higher up, say 16th floor, facing the harbour.
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  • Stayed: August 2013, traveled as a couple
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Thank r18kam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded September 3, 2013

Your glowing review of our Custom House was lovely and very much appreciated by our entire staff. You are correct in that we are all very proud of the history and architecture of our building and do our best to maintain its beauty. We are thrilled that we are able to provide such a wonderful vacation experience for you and look forward to welcoming you back on future visits. Thank you for your wonderful comments.

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Reviewed August 29, 2013

We enjoyed 2 nights at Custom House on a mini vaca to Boston. Centrally located and just steps from Quincy Market, the harbor and a T stop, the hotel itself is full of history. Felt like being in a State building with its ornate Greek and Roman accented interior designs. We had a suite/loft for 2 adults and 2 teens. Long hallway leading into the space that kept out any potential hallway noises. Suite was well appointed with dining, kitchen and living space with comfortable furniture. Huge bathroom and grand staircase leading up to the loft area. Just the right size for a family. Only issue we had was with A/C not working, but maintenance fixed while we were touring. Concierge service was excellent. Bonnie was very knowledgeable and fun to speak with (she made fun of her own Bahston accent!). Views from the observation deck were ones I won't forget. We could have spent hours just hanging out there. Custom House made our short stay a great one and was worth the splurge.

  • Stayed: August 2013, traveled with family
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1  Thank Eljaybee38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded September 3, 2013

Needless to say, we loved your review of our historic Custom House and thank you for taking the time to let us know how much you enjoyed your stay. Our staff always does its best to provide excellent hospitality and it's always very gratifying and much appreciated when guests like you let us know that we've succeeded. Please consider staying with us on a future visit to Boston as we would be so pleased to welcome you back.

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Reviewed August 28, 2013

Outstanding views of the city, bay or the Logan airport await on the observation deck. Far above the hub-bub of the city this little oasis awaits those who venture up. My wife and I spent several hours up there our last night, very quiet, enjoying a nice bottle of wine. Our only wish is that we had found it earlier in our trip and would have been able to enjoy more nights on top.

  • Stayed: July 2013, traveled as a couple
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded September 3, 2013

Thank you for your lovely review! We are so glad you enjoyed some time on our little oasis, our Observation Deck, which offers some of the best views in Boston. It really is a wonderful spot to relax, as you said, high above the "hub bub" of the city and we are so happy that it added to your experience while here. We would be honored to welcome you back on your next visit.

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Reviewed August 23, 2013

Stopped for an overnight stay in Boston on our way to Maine. We chose the Marriott Custom House for its location. It is right next to Quincy Market and Faneuil Hall. The view from the top was incredible, could see all of Boston. The hotel property is very nice, as others have pointed out it is an historic property. We did not have any issues with noise, which I was worried about considering we were on a low floor. It might have bothered me having to keep the blinds shut, as people could look in the room, but since we were just there overnight, it didn't.

Stayed: August 2013, traveled with family
Thank LuvMyEagles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded September 3, 2013

We appreciate your review of Custom House and are so pleased you enjoyed your short stay with us. The history of our building is a fascinating one and something we are proud to share with all of our guests. It would be our pleasure to welcome you back on a future visit.

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Reviewed August 22, 2013

Blocks from the Harbor, next to a T stop and Quincy Market, easy walk to the North End and many attractions. The entire staff was friendly and helpful. Breakfast was convenient and inexpensive. The Custom House is an historic structure and the concierge tour on Sunday morning was well worth the time, fascinating. The kitchen facilities are minimal, but there is a blender, toaster, micro, small fridge and dishes. Plenty when you're staying so close to so many restaurant choices. I bought fruit from the farmer's market Saturday morning (outside Quincy Market) and made smoothies for some breakfasts. All that being said, the pull out sofa is not the most comfortable for adults so this property is best suited for couples, in my opinion. The view from our room was phenomenal, out onto Boston Harbor. As for noise level, we stayed on the 12th floor and did hear people in the streets when the bars closed. It lasted about an hour and was only a problem on Friday and Saturday nights. I used the "rain, rain" app on my iPad to mask the worst of it. I always travel with earplugs:) The hotel is in the middle of downtown Boston....didn't expect it to be as quiet as staying in the country.

Room Tip: 1203 has a beautiful view of Harbor, but I hear all rooms have nice views.
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  • Stayed: August 2013, traveled with family
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Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded August 23, 2013

Thank you for taking the time to post such a lovely review of our property. It certainly was our pleasure to have you as our guests during your recent visit to Boston and we are delighted that you enjoyed our location in the city, the many restaurants and sights within walking distance, as well as the historic tour of our building. Our wonderful location works against us sometimes with regards to noise from the streets on busy weekends... Thank you for understanding. We hope you will stay with us again in the future. It would be our pleasure to welcome you back to Boston and Custom House.

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Reviewed August 21, 2013

Stayed here for a week in August. The one bedroom unit was fine for 3 adults as there was a large hallway between the master bedroom and the living area with sleeper sofa. The sleeper sofa was fine for the third adult. Unit was up to the usual excellent Marriott standard as was the whole of the Custom House. Breakfast was really good value as you only paid for what you ate and it was cheaper than what we could have done ourselves! The observation deck is amazing and gave an extra space to use during the day or evening, we took our drinks up there in the evenings and enjoyed the amazing views over the water and city. This really makes the Marriott the best hotel in Boston as the facilities are great and the location can't be beat. We found it easy to use the valet parking and it again compared favourably with other rates around the city. The location can't be beat as you can walk to anywhere. We would definitely stay here again and will not consider anything else if we travel to Boston again. IT HAS TO BE CUSTOM HOUSE!!!

Room Tip: Our room was on the 14th floor and had fantastic views of the water and city. Some people have exper...
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  • Stayed: August 2013, traveled with family
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Thank suemari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded August 23, 2013

We are so appreciative that you chose the Custom House for your recent visit to Boston and thrilled that you had such a wonderful stay with us. How gratifying it is to know that you enjoyed the views from our Observation Deck... we think it's the best in Boston and are always so pleased when our guests take advantage of our historic building and location. Needless to say, our entire staff looks forward to welcoming you back to our property... we hope to see you again soon!

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Reviewed August 13, 2013

Staying in this hotel is like staying in a museum. How many hotels have you stayed in with their own rotunda? This hotel felt more like a museum or state building than a hotel. The rooms were a little cramped but about average for a downtown hotel room. We had a king suite which had two rooms. One room had a kitchen, dining table for four and living room space. The other room was a king bedroom. The views were fantastic! We could see the Boston harbor and looking down we could see the Warf areas as well. The hotel had an observation deck but it was closed when we went due to rain. The other issue besides the size of the room was the air conditioning unit was a bit noisy. Not a great hotel for families. However, the hotel does offer a lot of activities and it does have a small game room and pool. The staff at this hotel were great! I would recommend it to a couple or professional person on business.

  • Stayed: August 2013, traveled with family
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1  Thank G H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie N, General Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded August 14, 2013

Thank you for your very complimentary review of our Custom House. I am so glad you enjoyed the historic nature of our property as well as its beautiful architecture, views and activities. We hope you will visit us again when the weather cooperates so that you may spend some time on our lovely Observation Deck where the views are truly breathtaking. Our entire staff looks forward to welcoming you back for another stay.

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Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Address: 3 McKinley Square, Boston, MA 02109-2609
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Price Range: $245 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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