Two things make this hotel stand out.... location and the focus on customer service. The "team effort", is noticeable from the moment you get out of the cab. The staff at this hotel "get it". Kudos to everyone for your friendliness, willingness to answer questions, and for treating us like one treats guests in a home! The service was consistent throughout our three-night stay.
The hotel location was perfect as I attended a meeting at the Omni (only a two minute walk). Loved room 502, large comfortable work station in the room, best to use the ethernet connection, not so hot on wifi connectivity. The room was immaculate, faced the street, near the elevator. Not large, but the floor plan was laid out such that one felt the living area facing the fireplace was not squished next to the bed and work station.
We loved the walk-in rain shower, super clean bathroom, and quality linens. The turndown service and cleaning staff were cordial and helpful.
The personal service of Mark driving us in the house car to and from dinner and to the airport made the trip low hassle and convenient. He's a charming man, exudes hospitality and loves his job. That's such a rare customer experience in this day and age.
- Official Description (provided by the hotel):
- XV Beacon Hotel reigns over Boston's historic Beacon Hill neighborhood in its turn-of-the-century landmark Beaux Arts building. The modern furnishings counterbalanced by a grand staircase of marble, mahogany paneling and original caged-glass elevator reflect how past lives transform into the present. The 63-room luxury boutique hotel, recognized for peerless personal service, sophisticated interiors and luxurious custom amenities, distinguishes itself with its sense of heritage, peacefulness of home and utmost discretion. ... more less
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- Also Known As:
- Xv Beacon Boston
- Xv Beacon Hotel Boston