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“Helpful staff.”

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Hilton Boston Downtown / Faneuil Hall
Ranked #49 of 83 Hotels in Boston
GreenLeadersBronze level
Tampa, Florida
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Helpful staff.”
Reviewed February 3, 2013 via mobile

This property was a great value. Staff very helpful. Neighborhood looks a bit undesirable, but it was fine. It is just a short walk to Boston Common. Easy to get to Copley Mall via subway or taxi. I would stay here again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,870 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
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arcadia, california, usa
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 3, 2013

The staff was extremely helpful from the bellman who greeted us at the door during very cold weather, to the front desk and wait staff. To a person, all were positive in accommodating our needs. We found the concierge services of great assistance as we were touring. The room was well equipped and clean. The bed could have been a bit firmer, but all in all, we found this to be a very good experience. We would definitely recommend this hotel to family and friends.

Room Tip: As we left and returned, we had two rooms at the higher levels which contributed to the ambience of...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregory b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
220 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed January 31, 2013

I have family in the Boston area and I love going to the North End when I visit before heading south. I've stayed there over 10 times over the last 6 years and most recently in December before seeing family just south. I've alternated between this hotel and the Marriott Long Warf and I prefer this hotel. The rooms are compact but well equiped with all the modern needs. It's always immaculate. The conceirge has always been great and they always remember the name of the barber I usually go to in the North End before visiting family. I would highly recommend this hotel if you need to stay in Boston. And, it's an easy walk to the great food in the North End and places to eat.

Details: Terrazo tile bathrooms, nice towels (please put a towel hook on the back of the bathroom door!!), nice toiletries, beds and pillows are great. Again, the rooms are a little small, but they have everything you'll need.

Room Tip: Ask for a room on floor 4 or above. The ones facing broad street have a nice view.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bumper1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
134 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed January 31, 2013

We stayed in a suite in this hotel while on a trip to the area to visit relatives during the Christmas Holidays. As a Hilton Gold member, we often stay in Hilton or sister-branded hotels. This one, however, doesn't rise to the standards of a Hilton Hotel. We had to ask for a change in rooms when one of the (noisy, single pane) windows would not close and so admitted unchecked street noise and cold, wet winter weather into the suite. We had a maid enter our room without knocking at 8 a.m. one morning, saying she was 'just checking' (what, we would like to know?). The two-room suite inexplicably had the desk located in the bedroom, so when I had to rise early to attend to business while trying not to disturb my sleeping wife, I had to balance my papers and laptop on the coffee table from the sofa in the suite's sitting room. The buffet breakfast was very poor (it is better at sister Hampton Inns or Hilton Inns), so we threw away our coupons after day one and went to a place across the street to get breakfast burritos. We enjoyed downtown Boston and nearby attractions and restaurants, but we will not return to this particular Hilton (ex-Wyndham) Hotel.

Room Tip: Make sure the windows actually latch to shut out noise and weather...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wyomite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas city MO
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 25, 2013

stayed 4 nights for business. Room clean and spacious (for a Boston hotel) Bed slept very good. did not used any of the services they offered. was rather surprised the WiFi was $14.95 per night. false fire alarm around 5 am one morning-thank God nothing serious. Doormen great and speedy getting taxis for our group.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rekabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, January 27, 2013
Thanks for staying with us and taking the time to write a review. Great to hear that you found your room clean and comfortable. We are eager to share your comments with our wonderful doormen team. We apologize for the fire alarm. While it did thankfully turn out not to be a safety concern, the system did operate as designed to protect our guests. The safety of our guests is our top priority. We hope we will see you back for another visit soon.
Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed January 25, 2013

and I would not accept anything less from Hilton. Great location, very courteous and accommodating staff, nice size bathroom. One day I will figure out how to sneak out the bed out of the hotel room - I never sleep so well at home! Two thumbs up!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariya1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Bermuda
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2013

I stay at this hotel on a regular basis because the staff is warm and attentive. They get a five out of five. The rooms are getting a little old and worn and they only get a three out of five. The lounge/dining room has been redone and is much brighter and airier. The hotel needs to update the buffet in the morning. The selection is too basic for a hotel charging three hundred dollars per night.

Room Tip: Go for the rooms ending in 17. They are larger and quieter.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaperworkPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110-3509
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#37 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features Fin Point Oyster Bar & Grille serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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