I made an advance reservation purchase at the "special discounted rate" of $324/night a couple weeks ago... at that time the regular rate was $360. I knew that I would not be changing my plans so I took advantage of the "discounted" rate. A co-worker made reservations last week - at $269/night regular fare. What?!
When I called to get the lower rate - they denied it. I made a non-changeable purchase so they would not honor the reduced rate.
I'm sure the hotel will be lovely however this is truly poor customer service/satisfaction. I will NOT ever be staying here again and will consider other hotels over Hilton in the future.
- Official Description (provided by the hotel):
- Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features Fin Point Oyster Bar & Grille serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Boston Downtown / Financial District Hotel Boston
- Hilton Hotel Boston
- Hilton Boston Financial District