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“Good Location.... Great Staff”

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Hilton Boston Downtown / Faneuil Hall
Ranked #53 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
“Good Location.... Great Staff”
5 of 5 bubbles Reviewed September 23, 2012

Perfect for seeing the city proper. Greeted by Ed at the entrance. Very friendly and helpful. Pointed us to a really good restaurant for dinner. Would definitely stay here again. Took a day trip to Salem utilizing the near by harbour boats. Very convenient to Fanuel Hall, the Freedom Trail, and the Commons.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank screenname785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
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English first
Brussels, Belgium
Level Contributor
99 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed September 22, 2012

This Hilton has a very good central location. You can reach by foot the main points of interest of Boston.

For the rest, nothing particular to declare. The Hilton quality : professional staff, functional great rooms (one bedroom suite), ... Of course, no breakfast included. For free internet, you need to go in the lobby (it’s better than nothing).

In few words : quite good value for money, no surprise.

Breakfast tip : at 0,6 mile, the North Street Grill (229 North Street).

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Citrouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed September 19, 2012

I had a great room and stay at this Hilton.

However, the thing that stood out to me the most was the service. As I was getting out of my cab, I noticed that my Blackberry was no longer in my pocket as the cab was driving off. However, Bobby (doorman) noticed my dillemma and literally ran the cab down 100 yards and got my Blackberry back. He said that he had seen that he just knew what the look on my face was about and he wanted to help. It's a great hotel run by service oriented employees in the heart of Boston.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fryeburg Maine
2 reviews
5 of 5 bubbles Reviewed September 18, 2012

This hotel is not only beautiful but comfortable and all the employees are so nice and helpful. I had a great night stay. When I got there the valet man, Barry, was so kind to me and helped me with everything. Then I went across the street to the Vintage Lounge for dinner and drinks with my mother, it was delicious. We walked around downtown Boston chatting with everyone around, people were so nice. The mattresses and bedding were so comfy!! I def recommend this place!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed September 18, 2012

The hotel is very old and is not up to the standards of most Hilton hotels. The hallways had damaged wallpaper, my toilet did not work properly, the door to my room kept jamming, and there were other miscellaneous problems with the property and my room.

I was disappointed that diamond members don't get much perks here as I was not upgraded to a bigger room and there is no executive lounge onsite. The attached bar is pretty good and has many patrons on the weekends, but I found the staff to be unfriendly and inattentive both during drink service and at breakfast.

The location is okay but if you are staying in Boston on vacation, I would think the Backbay area would be much more desirable than the financial district. Finally when leaving, the poor doorman had a heck of time getting a cab for us at 8am on a Sunday morning (not sure if this normally is a problem).

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomytom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

Hotel was under construction when we were there on Easter weekend so our view was plastic tarp and scaffolding. Restaurant was terrible for breakfast - service and food. All other staff were great! Location is terrific and great pubs and restaurants in walking distance.

Would stay again based on location and see if things are better with construction finished.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dt-2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, September 18, 2012
Thank you for commenting on your stay. Our exterior project, which is resetting the bricks on our 1928 landmark building (the first Art Deco building in Boston) is 95% complete. Going forward, there will never be a white plastic tarp covering any windows as you experieinced back in April. Also, our brand new restaurant, which opened about that time, has made major strides. We are quite proud of the menu and team. I'm excited to share your other compliment with the staff. We hope we will see you again soon.
Brian Martens
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Palisades, CA
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

This is a great location near the Harbor and within easy walking to almost everything. The room was a bit small and the bed was saggy on one side. The bathroom was average size, and one of the faucets constantly leaked. We did like the view. Room 1418 has a connecting door to the next room so we could hear our neighbors talking. Fortunately it was only occupied for one of the nights we were there. There was road work on the Broad Street side of the Hilton so it was noisy especially in the morning.

Room Tip: Room 1418 is good because of the view looking East. The latch on one of the windows doesn't clo...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kanda84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, September 18, 2012
Thank you for taking the time to comment on your stay. I'm glad to hear that our team provided excellent service during check-in and that the hotel's locaiton perfectly met your needs. I'm sorry and concerned about the condition items you mention about your room. Thank you sincerely for bringing them to our attention so we may immediately address each item.
Brian Martens
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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