We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“No surprise”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Boston Downtown / Faneuil Hall
Ranked #53 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Brussels, Belgium
Level Contributor
99 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“No surprise”
4 of 5 bubbles Reviewed September 22, 2012

This Hilton has a very good central location. You can reach by foot the main points of interest of Boston.

For the rest, nothing particular to declare. The Hilton quality : professional staff, functional great rooms (one bedroom suite), ... Of course, no breakfast included. For free internet, you need to go in the lobby (it’s better than nothing).

In few words : quite good value for money, no surprise.

Breakfast tip : at 0,6 mile, the North Street Grill (229 North Street).

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Citrouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,802 reviews from our community

Traveler rating
    671
    675
    290
    96
    70
See reviews for
432
554
58
475
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed September 19, 2012

I had a great room and stay at this Hilton.

However, the thing that stood out to me the most was the service. As I was getting out of my cab, I noticed that my Blackberry was no longer in my pocket as the cab was driving off. However, Bobby (doorman) noticed my dillemma and literally ran the cab down 100 yards and got my Blackberry back. He said that he had seen that he just knew what the look on my face was about and he wanted to help. It's a great hotel run by service oriented employees in the heart of Boston.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fryeburg Maine
2 reviews
5 of 5 bubbles Reviewed September 18, 2012

This hotel is not only beautiful but comfortable and all the employees are so nice and helpful. I had a great night stay. When I got there the valet man, Barry, was so kind to me and helped me with everything. Then I went across the street to the Vintage Lounge for dinner and drinks with my mother, it was delicious. We walked around downtown Boston chatting with everyone around, people were so nice. The mattresses and bedding were so comfy!! I def recommend this place!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed September 18, 2012

The hotel is very old and is not up to the standards of most Hilton hotels. The hallways had damaged wallpaper, my toilet did not work properly, the door to my room kept jamming, and there were other miscellaneous problems with the property and my room.

I was disappointed that diamond members don't get much perks here as I was not upgraded to a bigger room and there is no executive lounge onsite. The attached bar is pretty good and has many patrons on the weekends, but I found the staff to be unfriendly and inattentive both during drink service and at breakfast.

The location is okay but if you are staying in Boston on vacation, I would think the Backbay area would be much more desirable than the financial district. Finally when leaving, the poor doorman had a heck of time getting a cab for us at 8am on a Sunday morning (not sure if this normally is a problem).

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomytom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

Hotel was under construction when we were there on Easter weekend so our view was plastic tarp and scaffolding. Restaurant was terrible for breakfast - service and food. All other staff were great! Location is terrific and great pubs and restaurants in walking distance.

Would stay again based on location and see if things are better with construction finished.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dt-2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, September 18, 2012
Thank you for commenting on your stay. Our exterior project, which is resetting the bricks on our 1928 landmark building (the first Art Deco building in Boston) is 95% complete. Going forward, there will never be a white plastic tarp covering any windows as you experieinced back in April. Also, our brand new restaurant, which opened about that time, has made major strides. We are quite proud of the menu and team. I'm excited to share your other compliment with the staff. We hope we will see you again soon.
Brian Martens
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Palisades, CA
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed September 17, 2012

This is a great location near the Harbor and within easy walking to almost everything. The room was a bit small and the bed was saggy on one side. The bathroom was average size, and one of the faucets constantly leaked. We did like the view. Room 1418 has a connecting door to the next room so we could hear our neighbors talking. Fortunately it was only occupied for one of the nights we were there. There was road work on the Broad Street side of the Hilton so it was noisy especially in the morning.

Room Tip: Room 1418 is good because of the view looking East. The latch on one of the windows doesn't clo...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kanda84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, September 18, 2012
Thank you for taking the time to comment on your stay. I'm glad to hear that our team provided excellent service during check-in and that the hotel's locaiton perfectly met your needs. I'm sorry and concerned about the condition items you mention about your room. Thank you sincerely for bringing them to our attention so we may immediately address each item.
Brian Martens
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastern Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 16, 2012

Price/location: We chose this hotel because we were going on a nighttime harbor cruise with friends and wanted to be within close walking distance of the wharf. We also didn't want to spend the outrageous waterfront hotel prices. We were fairly happy with the price we got (we used a AAA discount) compared to some other hotels we were considering, although for the price we thought it was very average. We were less than a 5 minute walk from the harbor, maybe 10 minutes to Faneuil Hall, so the location was super-convenient. However, the neighborhood was not very nice. Not sketchy or anything, but not very nice. We parked at the garage at 1 International Place, it cost us $9/day on the weekend, which was a way better deal than many of the other garages in the area, and walked over to the hotel (again, less than 5 minutes away).

Room: Our room was on the 6th floor and faced the interior courtyard full of air conditioning units, not a pretty view but it was MUCH quieter there than on the street side - on our way home the street was full of drunk people making tons of noise. So, it was a trade-off. You'll probably want to keep your curtains closed for privacy, since people on higher floors can see right into your room if the lights are on. The room was clean BUT there was a huge stain on the carpet, the lampshades were all cracked, one of our lamps didn't work, and I would not use the mugs provided with the coffee maker because it looked like they were just rinsed out in the sink after the last person used them (one actually still smelled of coffee). The towels were good, the toiletries were good, the water pressure was not. The bed was pretty comfortable.

Service: The person at the front desk was very friendly to us at check-in. We called down to request a sewing kit to fix my dress before we went out, but waited so long for it that we ended up leaving without it (it was delivered some time after we had already left). The waitstaff in the restaurant was friendly, although at one point I had waited so long for a refill on my coffee that I was just about ready to drink the creamer, I was so thirsty.

Food: We ate breakfast in the restaurant, and were very happy with it - I read some reviews that criticized the breakfast but we really enjoyed ours. We ordered off the menu and everything was hot and very tasty, and the fruit at the buffet looked very fresh. The food was definitely the highlight of our stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CTreviewer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, September 18, 2012
Thank you for your detailed comments. I'm glad to hear you thoroughly enjoyed your breakfast in our new restaurant, the room cleanliness, and the service from our front desk team. I sincerely appreciate the additional points which are very valuable in our efforts to continuously improve. We hope we will have the opportunity to be of service to you again soon.
Brian Martens
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Boston hotels
Downtown
The Bostonian Boston
The Bostonian Boston
#28 of 83 in Boston
4.0 of 5 bubbles 1,512 reviews
Downtown
The Langham, Boston
The Langham, Boston
#18 of 83 in Boston
4.5 of 5 bubbles 2,148 reviews
Downtown
Ames Boston Hotel, Curio Collection by Hilton
Show Prices
Show Prices
Show Prices
Downtown
Harborside Inn
Harborside Inn
#48 of 83 in Boston
4.0 of 5 bubbles 1,404 reviews
Downtown
Boston Marriott Long Wharf
Downtown
Omni Parker House
Omni Parker House
#43 of 83 in Boston
4.0 of 5 bubbles 7,064 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Boston Downtown / Faneuil Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotwire, Hotels.com, Travelocity, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing