I booked a stay at the Westin Copley Place for the 4th of July while I was staying there in February. My stay in Feb was great...but not so in July. I called from my hotel room to check on availability in July...I was told there were Riverview rooms available on July 4th at a rate of $289. I had a planned vacation in Cape Cod beginning on the 8th, so decided to go early and see the fireworks. I specifically stated at the time of reservations I wanted a Riverview room to see the fireworks--much like the room I was staying in then. I was not told there would be a problem. I rearranged my plane reservations to arrive on the 4th (instead of the 8th) in time for fireworks --and flew all day from California with my son. When I arrived, I was told that there were no more riverview rooms available! I was shocked. I am a long term SPG member and stay at Starwood properties several times a year. AFter much wrangling, I was told I could be put in a room on the 17th floor and I would be able to see the fireworks. I was not --they were blocked by the building in front of my room.
I was told that my reservation "guaranteed me a room" not the type of room I'd reserved. I understand that the 4th is a very busy time in Boston, with a lot of demand for views of the River...but if there was a problem, they should have told me that no rooms with a view were available when I made the reservation....or I would have thought someone would have contacted me if there was a problem since I was an SPG member.
I was very upset as was my son. I wrote a detailed letter to the CEO of the Starwood, as well as the General Manager of the Westin the next day....and have yet to receive a response from either (over a month later). Note: I was in the hotel for 3 more days after I left the complaint in the Managers Office.
Unfortunately, I will not stay at this property again, and will not choose Starwood first anymore.
- Official Description (provided by the hotel):
- The Westin Copley Place, Boston is located in Boston's sophisticated Back Bay neighborhood, alongside the best shopping, dining and entertainment that the city has to offer. Famous attractions such as Fenway Park, the Boston Public Library, the Boston Common, and Quincy Market are within close proximity of the hotel and can be easily visited by way of public transportation. Conveniently, the hotel is located just 15 minutes from Boston's Logan International Airport and is easily accessible from I-90, I-93 and Boston's historic Storrow Drive. ... more less
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- Also Known As:
- The Westin Copley Place Hotel Boston
- Westin Boston
- Westin Copley Place
- Boston Westin