The hotel is centrally located in Copley square. It is a standard Westin hotel. It is trendyand The heavenly bed is my favorite. I would stay here again. It is very big so it is a bit impersonal. The parking is quite expensive.More
The hotel is centrally located in Copley square. It is a standard Westin hotel. It is trendyand The heavenly bed is my favorite. I would stay here again. It is very big so it is a bit impersonal. The parking is quite expensive.MoreShow less
Thank you for writing a review on TripAdvisor. I'm really glad that you and your family found our hotel conveniently located for your needs and that you enjoyed our heavenly beds. We look forward to hosting you and your family again in the near future.
We decided to stay in Boston for a weekend just one week in advance. Found a very reasonable rate online. What we got was a great room at a great hotel in an ideal location. The front desk staff was very pleasant and check-in went fairly quickly. The room was clean and updated and fairly quiet. Also, the bed was notably comfortable. We will definitely stay here again in the future.
My sincerest thank you for sharing your thoughts about your recent stay with us. I'm glad that our hotel team was able to make your last-minute getaway to Boston such a calm and relaxing one and that you enjoyed so many aspects of your experience with us - from our hotel's central location to your room's well-appointed decor. We look forward to extending the same great hospitality and service to you during your next stay with us.
This weekend was the second time we stayed at this hotel and it was great. From the greeting at the Valet to the front desk check in the people were friendly and very respectful. The rooms were clean, we had a view of the Charles River which was phenomenal and the beds are fantastic! The hotel is centrally located in Boston and we highly recommend.
Many thanks Dana for sharing this five-star review with the TripAdvisor community. I am happy to hear that so many of our associates took great care of you and your family and that you found your room so comfortable and relaxing. We appreciate your endorsement and know that the entire community of travelers looking for Boston hotels will appreciate reading your candid comments.
This was our third visit and we really enjoyed it once again.
It is a great location and a nice hotel overall.
I emailed beforehand to request a king bed and when arrived at checkin the lady confirmed this for me. When I got to our room it seemed to be a huge corner room with full window across two large walls, and a larger floor space than the rooms I've stayed in before. This was great as I noticed when booking that corner rooms were at least $100 more room rate. So this was a great bonus.
My only negative would be that the soundproofing in the rooms is extremely poor. The door of the rooms although is heavy and shuts tight, does not meet the floor so there is a substantial gap where all sound from the surrounding corridors/guests is fully audible. Surely this is an easy fix with a raised ledge at the door.
Secondly the lack of free wifi in the rooms for such an upmarket hotel is quite poor. I have stayed at other fantastic competing hotels hilton/sofitel all which have complimentary wifi throughout the hotel.
Although there is free wifi in the lobby it's extremely poor quality and drops connection frequently.
However another pleasant stay and we would return if we visit Boston again in the future
Thank you Chloe for your review on TripAdvisor. I am so pleased that you enjoyed your third stay with us and that you appreciated your corner room with great views of the city. I do apologize that you were dissatisfied with aspects of your room's soundproofing and wifi signal in the lobby. Feedback like this is extremely valuable as we continue to make improvements to our property and we rely on comments from our guests when making these decisions. I am glad to hear that you will return to see us in the future and thank you again for sharing!
My friend and I stayed at the Westin Copely Place for Labor Day weekend. Her flight got into Boston early in the morning and they were very accomodating, we were pleasantly surprised that they let her check in around 8-9am. We stayed in a room on the 26th floor with a king size bed. The view was spectacular! The room was clean. The bathroom was small but manageable. The one horrible thing was the shower--it was literally the worst shower I've been in. The showerhead was a rain shower head and the ceiling was so high that it was more like a drizzle. I had such a hard time rinsing out my hair and I had to use the hand-held part to wash my face. Overall, my experience at the Westin was fine but nothing to write home about. The biggest plus is location--it's a short walk to Newbury Street and the mall, which bumped up my rating of the hotel to 4 stars.
Thank you Molly for your TripAdvisor contribution. I am glad that you and your friend enjoyed many aspects of your stay with us - including our hotel's prime location and room's spectacular views of the city. I am sorry that you did not enjoy your rain shower experience and I will share this valuable insight when my colleagues when it comes time to make enhancements to our hotel's fixtures and furnishings. I appreciate your feedback and I do hope that you will return to visit us in the near future.
I booked a Sat thru Tues night when I had originally booked my stay at the the Copley Place. Received my confirmation via email and placed in my folder until my trip. While checking in, Hotel Agent Cristina Perez-Gomes told me I was only booked until Mon, checking out Tues. I showed her my confirmation I had printed and both my confirmation and hotle computer showed Mon night. I showed the agent what I had wrote down while booking over the phone (provided agents name), and what the agent told me. Agent said I would have to pay extra for Tues night bec/ the way it was set up by the folks who planned the event. I was ok with that when I booked it and never reviewed my confirmation forms bec/ I knew what we had just discussed. Cristina Perez-Gomes was so polite and worked with me to ensure our stay is what we wanted. I was so worried I wouldn't have a room on Tues night and she did a little clicking, gave us a big smile and said "you are all taken care of". What a relief. You have a great employee in Cristina. She is an asset to your company. I know she knows how much we appreciated her efforts. I hope this reaches her but if not at least her company will know she did a great job. Thanks Cristina!!
Thank you for sharing your very thoughtful comments with the TripAdvisor community. I am thrilled to read that Cristina made your check-in experience, and overall stay, such a joy and I will absolutely share all of your specific comments with her and our entire hotel team. To speak to your comments about our environmental practices, we do have an entire program that we are very committed to at the hotel called "Make a Green Choice" which is aimed to help us reduce water, electricity and energy consumption. In exchange for participating in this program, we provide each of our guests with either 500 loyalty Starpoints or a $5 voucher at our participating food and beverage outlets for each night of your stay. Be sure to ask any of our associates for more details about this program during your next stay with us!