We have stayed here several times in the last few years, and have always rated it highly for its location and the comfort and general amenities of the rooms, although the bathrooms are smaller than we'd expect. On our last visit, though, it was seriously let down by poor service from the staff, so we returned with some misgivings.
Our two refurbished rooms on the 33rd floor were generously proportioned with great views, and the Westin beds were as comfortable as ever, but unfortunately the staff issues remain. We didn't expect to be able to check in when we arrived at 2:00pm, and were happy when told that the rooms would be ready in an hour. We weren't so happy at 4:00 to be told that the check in clerk hadn't seen that the occupiers of the larger room had a 4:00 checkout, that he couldn't check whether they'd yet checked out and couldn't get a response from housekeeping whether the rooms had been serviced. We were eventually advised that the rooms would be ready at 5:30, and were offered complimentary drinks and appetisers by the front desk manager. Later that evening a request for replacement towels took housekeeping three hours and a reminder call to be satisfied. In short, the staff issues we suffered from on our last visit are still there, and are just not acceptable for a hotel of this quality and in this price bracket.
- Official Description (provided by the hotel):
- The Westin Copley Place, Boston is located in Boston's sophisticated Back Bay neighborhood, alongside the best shopping, dining and entertainment that the city has to offer. Famous attractions such as Fenway Park, the Boston Public Library, the Boston Common, and Quincy Market are within close proximity of the hotel and can be easily visited by way of public transportation. Conveniently, the hotel is located just 15 minutes from Boston's Logan International Airport and is easily accessible from I-90, I-93 and Boston's historic Storrow Drive. ... more less
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- Also Known As:
- The Westin Copley Place Hotel Boston
- Westin Boston
- Westin Copley Place
- Boston Westin