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“Much better than the alternatives”

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The Westin Copley Place, Boston
Ranked #30 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
94 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Much better than the alternatives”
Reviewed February 3, 2014

I travel to Boston frequently on business, and have previously stayed at multiple Hyatt and Marriott hotels in the area due to my status with their programs. I should have switched to the Westin a long time ago. First of all, it is cleaner and fresher than the other major chain hotels. The room was very comfortable - and I know this sounds trivial - but the free bottle of water is appreciated after a long drive or flight. Better than their competitors offer. Even though there were 2 major conventions going on when I visited, the checkin line moved quickly and the staff were friendly and helpful. The walls to the rooms were thin as noted by other travelers - but about what I expect from a city hotel. Being attached to Copley Sq Mall is also a benefit. The conventions had packed the hotel, but I easily found dinner at a nearby restaurant. I will stay here again on my next visit.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raverusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
Thank you so much for your kind words and for your recent stay at the Westin Copley. We are so happy to hear that you had a good experience checking in with our staff and enjoyed your room. We look forward to having you again soon!
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3,782 reviews from our community

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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 1, 2014 via mobile

Stayed here for two nights with my partner on a short trip. The hotel is in a great location and joined onto a mall!! The rooms are immaculate and very spacious and ours also had an excellent view. Staff were very friendly and helpful and go out of their way to make you comfortable. I didn't get the chance to eat in the hotel but drinks in the bar are great and there was a good vibe about the place. Would defiantly stay here again if I get the chance to go to Boston again.

Stayed January 2014, traveled as a couple
Helpful?
Thank JourneyBhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
Thank you for taking the time to review the hotel! We love our location and staff as well. Glad you had a wonderful experience and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melrose, Massachusetts
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 31, 2014

I spent time in rooms on two different sides of the hotel, and there were spectacular views from both. We overlooked the Charles River and my parents faced east towards the harbor.

Rooms were very nice with great bathrooms and amenities. Not too small either as is sometimes the case with city hotel rooms.

It was great being connected with the mall so there are places to walk without even having to go outside - especially in January. Also it's very convenient to the T.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icecat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Hotel Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
I am happy to read that you enjoyed your stay. Our views really are breathtaking! Book your next visit with us in the spring so you can see the view with Boston in bloom. We look forward to seeing you.
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San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2014

I stayed at the Westin Copley Place for a John Hancock Conference from 1/25 - 1/26/14, during the super cold winter weather. From the moment I started the registration process, the Guest Services Agent, Daniel Grzelak, was very attentive, efficient and got me to my room quickly. He also was able to upgrade me into a spacious corner room on the 32nd floor, with two walls of windows with a great view of downtown Boston.

Of special note is the bed, pillows, blanket, comforter, etc. Westin calls it "Heavenly" and it is. It was the most comfortable bed that I have slept in in a hotel!

Room Tip: Room #3228 was a little larger in size and is on the corner, with two banks of windows in the room...
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  • Stayed January 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marc49er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Hotel Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
Thank you for taking the time to comment about Daniel. We are so privileged to have him behind our front desk, as he is always exceptional. I hope that you will come see us (and Daniel) again soon.
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Singapore, Singapore
Level Contributor
97 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 28, 2014

The Westin Copley Place is a dated property, but located right beside a shopping mall for maximum convenience for the shoppers. It is also within walking distance to the park as well as other attractions within downtown Boston. I did not like that the room only provided 1 bottle of water. The room was also dated and musky. Lots of dining options though. I gave it an average because of location and accessibility, but it was one of the poorer Westins which I have been in.

Room Tip: Careful if you have packages delivered to the hotel - my colleague was charged USD$10 for each item...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeddyJeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this review, February 14, 2014
Thank you for taking the time to write a review about your stay at our hotel. WE love our location as well. Thank you for your feedback about the room and amenities offered. We hope you will join us again in the future for another stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 28, 2014 via mobile

I stayed here for a day on 16-17 January 2014. It was refreshing experience.The room although small had all the required amenities. The service was prompt and the staff coueteous.The good thing was its location .It is located at famous copley square and is close to Market and also to MIT.I cannot comment on food quality as I did'nt eat food there.
I would certainely recommend the place to people especially if travelling with family.

Stayed January 2014, traveled on business
Helpful?
Thank Siddharth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Hotel Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
Thank you for taking the time to review our hotel. I am pleased to read that you enjoyed your stay! I couldn't agree more - our location is very good. I hope that you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
162 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed January 26, 2014

I contacted the hotel manager a few days prior to our arrival in hopes of getting a nice room with a view for our son's birthday. The hotel manager and his team went out of their way to give us an exceptional experience at the Westin Copley Place. We arrived around 6pm after a 4 hour drive and dealing with the usual Boston traffic. The hotel was easy to find and parking was also easy. This hotel is in the perfect location; It's connected to both the Copley Place Mall and the Prudential Center Mall. The hotel is also very close to the Boston Public Library and plenty of other Boston sites.

Check-in: The check-in area was easy to find and there was no line. The check-in employee was not only friendly but seemed to care about our arrival and made us feel welcomed.

The room: We were given room # 2513, an amazing room. The room was on a corner with a full panoramic view of Boston, including the river. The room was large, had two queen sized beds, a couch, ottomans, fridge and a nice flat screen TV. The beds were very comfortable and made for a great night sleep. The bathroom was also very nice. The bathroom had a rain-head shower that was a big plus. Overall the room exceeded our expectations.

The amazing part didn't stop with the room, the hotel provided some giant balloons and cupcakes for our son's birthday, truly exceptional! We travel often, stay at numerous hotels and very rarely find a hotel that is this exceptional. When we travel to Boston the Westin Copley Place will be the only hotel we will stay at.

I would highly recommend this hotel to anyone who is looking for a great place to stay while visiting Boston!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnWedig, Hotel Manager at The Westin Copley Place, Boston, responded to this review, February 17, 2014
I am so pleased to read that we were able to make your son's birthday memorable! We take pride in offering our guests truly exceptional experiences. I look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Copley Place, Boston

Property: The Westin Copley Place, Boston
Address: 10 Huntington Ave, Boston, MA 02116-5707
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Boston
#21 Luxury Hotel in Boston
#22 Business Hotel in Boston
#28 Green Hotel in Boston
#28 Romantic Hotel in Boston
#28 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Copley Place, Boston 4*
Number of rooms: 803
Official Description (provided by the hotel):
The Westin Copley Place, Boston is located in Boston's sophisticated Back Bay neighborhood, alongside the best shopping, dining and entertainment that the city has to offer. Famous attractions such as Fenway Park, the Boston Public Library, the Boston Common, and Quincy Market are within close proximity of the hotel and can be easily visited by way of public transportation. Conveniently, the hotel is located just 15 minutes from Boston's Logan International Airport and is easily accessible from I-90, I-93 and Boston's historic Storrow Drive. ... more   less 
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Also Known As:
The Westin Copley Place Hotel Boston
Westin Boston
Westin Copley Place
Boston Westin

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