I've stayed at this hotel a couple times, mainly because of its location to the Boston Common, Beacon Hill, and Newbury Street. The guest rooms our average for a luxury property and I've hadn't had an outstanding service experience while there. The rates can be high, however, the ability to walk to so many great locations is a huge perk when I travel. If your looking for a boston location based hotel, this is it. In terms of the guest rooms, i feel they are above average. Great Concierge services!