I refer couples to this hotel ALL THE TIME for weddings and functions. So I decided to try it out for a personal weekend outing. We booked this evening to stay at the Taj, meet friends for dinner and attend the Symphony. We arrived at 4:55 pm and walked into the lobby. A bus had just unloaded a full load of passengers. There was however, just one line to service the tour group and other Taj customers. We asked if there was another desk to service individuals not associated with the tour group. We explained our pending dinner reservations and theater tickets. They did NOTHING! We waited 45 minutes behind the tour bus group, were late for dinner and also late for the show. There was no apology for the inconvenience, no complimentary transport to dinner or the theatre, no flowers or champagne sent to our room, no complimentary breakfast invitation, NOTHING! Tough Luck! To be frank, we should all expect better from the Taj. I will never stay here again. As a priest in Massachusetts, I will NEVER refer parties to the Taj for weddings or other functions ever again.
Note: There were multiple attendants at every doorway, but only one person checking people in or out. The gilded doors were dirty and unpolished. The room was adequate--nothing special. Nice view. But it does not compensate for the other inconveniences.
- Official Description (provided by the hotel):
- Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more less
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- Also Known As:
- Taj Boston Hotel Boston
- Taj Hotel Boston
- Boston Taj Hotel