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“Oldie but goodie”
Review of Taj Boston

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Taj Boston
Ranked #37 of 86 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 6, 2011

First time stay at a Taj hotel and was pleased with the level of service. The rooms aren't brand new (last refresh was perhaps 2002 I believe) but they are decorated in a traditional taste and are clean and fully serviceable. I stayed in a junior suite with my wife and 14 month old daughter. The room was perfect for us as it allows our daughter to sleep in a crib in the living room while we can relax in the bedroom (separated by a door) without worrying about waking her up or having difficulty putting her to sleep. We ate breakfast in the cafe both mornings - great food, though reasonably pricey (as is the case at this level of property) though we had a food & beverage credit which made the meals almost free. Overall service level throughout was great, quick with luggage and other basic requests. Our daughter evidently charmed the staff in the cafe at breakfast as she was waited on by several staff members, who provided her with a complimentary plate of blueberries and continually cleaned up the floor of the mess a toddler is wont to make.

Overall, the price of the room was reasonable for a suite and the thrown in extras when booking through an agent improved the value equation somewhat. While there are definitely cheaper alternatives in Boston, for the level of service and if you need the extra room that a suite provides, it would be difficult to find a more inexpensive property that provided the same level of quality. Definitely plan on staying again when I visit family in the area unless the prices were much higher than what I paid to stay over Labor Day weekend.

  • Stayed: September 2011, traveled with family
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Thank jma5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,354 - 2,360 of 2,897 reviews

Reviewed September 5, 2011

Unfortunately, about all the hotel has remaining is it's fabulous location. The service, cleanliness, etc. now rank this hotel well below an old Marriott Courtyard. My room key didn't work, room service was late & incomplete (forgot items), my room had stains on the ceiling and floor, toilet leaked! I've stayed here many times over the years and sadly seen this fine hotel decline. For a fancy hotel, sadly look elsewhere ...

Room Tip: Ask for one thats been painted recently
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  • Stayed: September 2011, traveled as a couple
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1  Thank Jeffrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

Taj has a great location within walking distance to lots of attractions room was nice but didn't offer anything to stand out from other hotels in this price point

  • Stayed: September 2011
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1  Thank Flyboy2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

We booked the room as part of a vacation package with the airline. Unfortunately when we arrived they had us in a room with a King Bed not two doubles which we requested. they had none available so they upgraded us to a suite with a roll away.

Arriving at the hotel after midnight, from a plane with out a meal, the bellman offered an alternative to room service, two open restaurants and walked with us a block away to get us there! The food was great and reasonably priced.

  • Stayed: September 2011, traveled with family
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Thank mmld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

A great location with a pleasant and helpful staff; but it's frankly way short of Taj standards, including retaining much of the old Ritz furniture. A spacious closet, yet tiny bathroom in our king bed room. Nice touches in the room, but plaster bulging from a "water event" in the ceiling doesn't help the feeling that the whole place is getting just a little seedy.

Room Tip: Ask for higher than the 8th floor, park view
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  • Stayed: September 2011, traveled with family
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4  Thank FreqTraveler35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

The Taj clearly wants to compete with properties like the Four Seasons or the Mandarin Oriental, but it has a monstrously long way to go to compete with those giants. It's only real asset is location, on a posh corner near the Boston Common. The room decor is more dowdy grandma than chic, and we even noticed some unappealing stains on the carpet. The bathroom was cramped and small, and the inside of the closet looked like it hadn't been modernized in years. When we initially pulled up to the hotel, rather than being greeted by a welcoming valet, we would curtly told we had to enter via a different route. Not a gracious welcome for a hotel aspiring to four or more stars. We ordered room service (coffee and two muffins; a meal that didn't even require turning on a stove), and it was an hour wait; by the time it arrived, we had to leave it behind on the tiny room desk because we had a plane to catch. The housekeeping staff was chatty and loud in the morning; we could hear them outside our door at a regrettably early hour. At almost $500 for a single night's stay in an undistinguished room, this place is egregiously overpriced. At those rates, it should offer something at least distinctive and special. Instead, it felt like a shell of the old Ritz Carlton that time and TLC had long since left in the dust....

  • Stayed: September 2011, traveled with friends
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2  Thank Porpex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

Stayed at the Taj for 1 night, the overnight valet was $44 a night. The room was very nice, blends older luxury with modern amenities well. The bathroom was very nice as well as the bed and bedding. My room a king size bed with a small desk with 2 chairs (great to conduct a meeting there or a conference call) and a small sofa chair. The closet was large, with a well lit mirror. I checked in around 3pm and my room wasn't ready, I did eat a late lunch at the cafe inside. The cafe was very nice, I ordered the crab cake and kobe burger. The pricing was on par with any other high-end restaurant. Shopping was right in the area, the Chanel store was in the hotel and Burberry was across the street, Hermes was around the corner along with similar high-end luxury stores. I would def stay here again.

  • Stayed: September 2011, traveled on business
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Thank MJL395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Boston

Address: 15 Arlington Street, Boston, MA 02116-3417
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Boston
#27 Luxury Hotel in Boston
#36 Business Hotel in Boston
#36 Romantic Hotel in Boston
#36 Family Hotel in Boston
Price Range: $208 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Taj Boston 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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