We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Customer Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Revere Hotel Boston Common
Ranked #41 of 83 Hotels in Boston
Certificate of Excellence
Westchester, NY
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor Customer Service”
Reviewed July 29, 2013

I was recently in Boston with a group of friends, and overall I thought the hotel staff did not accommodate its guests as well as they should have. As paying customers, we should be able to use all of the amenities available at the hotel. First, when we went up to the pool, the staff would not allow us to use any of the empty lounge chairs, which overlooked the city. Instead, they told us they were reserved for other people. They put us across on an adjacent roof, on a tar roof, with sandboxes for children. Next, after dinner we went to the Emeral Lounge where the staff were rude to us as well. They told us to "go wait in line" It was only after we said we were hotel guests that they told us to wait near the entrance because they were at capacity. When we asked for stamps, the staff member seemed annoyed, "You don't have stamps yet?"

Finally, three items were accidentally left in the closet after check-out, and when I called to ask the staff to please check the room, I was transferred to the lost and found, who said they'd call back if something turned up (instead of checking). No one got back to me, I had to call back several times, finally asking for a manager, Cynthia, who was apologetic and did finally assist me in finding my items. However, by this point, the front desk had been so rude, one woman asked "What would you like us to do about it?" This was unnecessary as the items were clearly with the maintenance staff and recovered once the manager looked into it. I became so upset on the phone for no reason, simply because the staff did not do everything they could have done, which is so frustating.

Additionally, the parking was $40 per night, which was higher than any hotel I have ever used. I have only paid as much for a parking garage in Manhattan, which was not at a hotel where I was not a customer, but a public garage. The valet staff did not make the cost of the parking clear to us when we arrived, although when driving in from the city, you have little other choice.

Although the hotel is clean and nicely appointed, customer service is essential at any hotel. Had the other staff been more helpful, I would not have thought my items were lost or stolen, especially after the lost and found person told me "Usually things are turned in by now."

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,925 reviews from our community

Traveler rating
    2,025
    1,279
    428
    118
    75
See reviews for
1,081
1,228
124
747
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (714)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Jackson, NJ
2 reviews
Reviewed July 29, 2013

Revere is trying to be an ultra hip contemporary hotel but in the process has forgotten that people want nice rooms and amenities. The rooms were bland and worn. The bathrooms are possibly the smallest I have ever seen in a hotel. We also had a room near the elevator which was very loud.We didn't get a chance to use many of the amenities like the pool or the restaurants/lounge on site. The only comment I can make on the pool is it is very small and not very inviting. The rooftop lounge seemed nice but you have to walk through the indoor pool area to get to it. Definitely a strange layout.

The staff was very nice although we didn't need them for much. But they did provide service with a smile and were very friendly and respectful.

The location is great. I have been to Boston at least 10 times and stayed in various parts of the city with each offering something different. I really enjoyed this spot which was only 2 blocks from the commons. It was also only a couple blocks from TUFTS medical center.

Room Tip: Make sure you ask for a room away from the elevator.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottdg08527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 29, 2013

If you're looking for a hotel in a beautiful and convenient location then look no further. The rooms are a great size with all the amenities you will need for your visit. A short walk through the park and you'll find yourself in one of the most beautiful historic areas of Boston with great shops, cafes and grocers you can find. Close to public transport this is a great hotel!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bd3Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 28, 2013

Stayed for three nights from 24th July, check in was quick and straightforward (as was check out). Nice check in area also, minimalist it is probably called? Rooms were clean, beds were comfortable, shower was hot and powerful so if all those three boxes are ticked then there is not much else you need really. Indoor pool was fine as was the fitness area which my son used twice a day. Location is fine also, turn left and you head towards Back Bay Area, Boylston Street etc and turn right, then left and you head towards Boston Common and then can head towards the Harbour area. Overall definitely a place I would return to.

Stayed July 2013, traveled with family
Helpful?
1 Thank drc69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Level 5 Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 28, 2013

We stayed there during a heat wave and really wanted to use the pool and the pool deck. Unfortunately, the pool deck is not reserved to hotel guests, it was used for happy hour and we often felt out of place. It was difficult to find a spot, they were all reserved. The last day we discovered that there was another terrace for hotel guests on the other side of the pool. It was not as nice or as sunny. Having paid what we paid for this hotel, we did not appreciate being treated as second class guests. Other than that the hotel is well located and is clean. Service was ok but it did not have the small touches that would make this a boutique hotel as it advertised itself,

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank engteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2013

One of the only things this hotel has going for it is the location. The majority of the staff at this hotel are only concerned with doing their specified job requirements, and by no means going above and beyond.

Our first situation was trying to go on the rooftop to lay out. There were about 20 open chairs, but would not let their hotel guests use them because they were "reserved." Instead of allowing us to use the chairs until the party arrived, they directed us to sit on the other side with no view, except for some flooded sandboxes and the top of a building. And this was after we were asked for ID to get to the rooftop because there is a bar, which was nowhere in sight.

Secondly, we tried to check out the Emerald Lounge, which is attached to the hotel. The door guy gave us serious attitude when we asked why we had to wait outside (apparently they were at their limit), when two girls walked in ahead of us without a problem.

Lastly, we had a late checkout today at 2pm. At 3:00, I called because I realized I had left some clothing in the closet in the room. Instead of saying they would send someone up to look, or God forbid even check the room himself, says they will call us back when they hear anything.

Bottom line is that customer service is everything, and this is not the place to find it. Stay at the Liberty instead.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 870LauraG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenni V, Guest Relations Manager at Revere Hotel Boston Common, responded to this review, August 2, 2013
Laura G thank you for your feedback. Im sorry to hear about your unfortunate experiences you encountered during your stay. Hopefully I can explain some of the miscommunications and misunderstandings; in regards to our Rooftop @ Revere lounge chairs that you are speaking of, we have five cabanas that are sold individually to guests (or outside patrons 21 and older) who want to pay an additional rental fee and then must meet a food and beverage minimum during that time in that cabana. In addition, this fee also guarantees 2-4 lounge chairs located right in front of their cabana, a waitress, waters, frozen and chilled fruit as well. So Im sorry if this was not explained to you when you asked about these specific chairs, but I do invite you back to the Rooftop @ Revere during the summer and hopefully you will have the opportunity to rent one of our cabanas! In reference to your experience at Emerald Lounge, unfortunately there is nothing we can do if our lounge is at capacity, we do have to abide by the city of Boston's laws. I can recommend if you plan on enjoying your evening at Emerald to try and get there before midnight on most nights to avoid the chance that you will have to wait if we do reach capacity. Also if you are a guest of the hotel, your key packet gives you complimentary and express access into Emerald Lounge. Again Im sorry that somethings were not communicated to you and your guests during your stay and if you would like to discuss your time in more detail please feel free to contact me directly.

Warm Regards,

Jenni Vingi
VIP & Audience Relations Manager
jvingi@reverehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2013

Everything we require of a good hotel,plus an excellent pool deck.the pool deck was an excellent refuge after spending the mornings doing touristy things .Beds were very comfortable, Internet access was patchy, staff all very pleasant .

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Boston hotels
Downtown
W Boston
W Boston
#28 of 83 in Boston
1,672 reviews
Downtown
The Godfrey Hotel Boston
Downtown
Kimpton Nine Zero Hotel
Show Prices
Show Prices
Show Prices
Downtown
Boston Park Plaza
Boston Park Plaza
#59 of 83 in Boston
2,082 reviews
Back Bay
Taj Boston
Taj Boston
#35 of 83 in Boston
2,775 reviews
Downtown
Hyatt Regency Boston
Hyatt Regency Boston
#34 of 83 in Boston
3,746 reviews
Show Prices
Show Prices
Show Prices

Been to Revere Hotel Boston Common? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Revere Hotel Boston Common

Property: Revere Hotel Boston Common
Address: 200 Stuart Street, Boston, MA 02116-5442
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 83 Hotels in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Revere Hotel Boston Common 4*
Number of rooms: 356
Official Description (provided by the hotel):
We have just undergone a $28M transformation! Discover a destination that redefines luxury and puts its own spin on the Boston experience. Just steps away from the Boston Common, our hotel takes inspiration from the city's rich history while reveling in the unpredictable. Each space at Revere complements the next, allowing you to create your own unique and original Boston experience. Our spacious newly transformed guestrooms will be your hub from which to experience Boston. Stage a groundbreaking production in one of our innovative venues. Propose a toast to the nights you'll never forget in The Emerald Lounge or relax and unwind at Rooftop at Revere. Come and explore a completely new side of Boston. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Orbitz, Cancelon, Priceline, Ctrip TA, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com, HotelsforEveryone and Evoline ltd so you can book your Revere Hotel Boston Common reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing