I was recently in Boston with a group of friends, and overall I thought the hotel staff did not accommodate its guests as well as they should have. As paying customers, we should be able to use all of the amenities available at the hotel. First, when we went up to the pool, the staff would not allow us to use any of the empty lounge chairs, which overlooked the city. Instead, they told us they were reserved for other people. They put us across on an adjacent roof, on a tar roof, with sandboxes for children. Next, after dinner we went to the Emeral Lounge where the staff were rude to us as well. They told us to "go wait in line" It was only after we said we were hotel guests that they told us to wait near the entrance because they were at capacity. When we asked for stamps, the staff member seemed annoyed, "You don't have stamps yet?"
Finally, three items were accidentally left in the closet after check-out, and when I called to ask the staff to please check the room, I was transferred to the lost and found, who said they'd call back if something turned up (instead of checking). No one got back to me, I had to call back several times, finally asking for a manager, Cynthia, who was apologetic and did finally assist me in finding my items. However, by this point, the front desk had been so rude, one woman asked "What would you like us to do about it?" This was unnecessary as the items were clearly with the maintenance staff and recovered once the manager looked into it. I became so upset on the phone for no reason, simply because the staff did not do everything they could have done, which is so frustating.
Additionally, the parking was $40 per night, which was higher than any hotel I have ever used. I have only paid as much for a parking garage in Manhattan, which was not at a hotel where I was not a customer, but a public garage. The valet staff did not make the cost of the parking clear to us when we arrived, although when driving in from the city, you have little other choice.
Although the hotel is clean and nicely appointed, customer service is essential at any hotel. Had the other staff been more helpful, I would not have thought my items were lost or stolen, especially after the lost and found person told me "Usually things are turned in by now."
- Official Description (provided by the hotel):
- We have just undergone a $28M transformation! Discover a destination that redefines luxury and puts its own spin on the Boston experience. Just steps away from the Boston Common, our hotel takes inspiration from the city's rich history while reveling in the unpredictable. Each space at Revere complements the next, allowing you to create your own unique and original Boston experience. Our spacious newly transformed guestrooms will be your hub from which to experience Boston. Stage a groundbreaking production in one of our innovative venues. Propose a toast to the nights you'll never forget in The Emerald Lounge or relax and unwind at Rooftop at Revere. Come and explore a completely new side of Boston. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Orbitz, Cancelon, Priceline, Ctrip TA, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com, HotelsforEveryone and Evoline ltd so you can book your Revere Hotel Boston Common reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.