The hotel itself is very pretty but the experiences that we had will ensure that we will not return. Several instances of concerns included: rooms not available at 5:00 PM because, according to the front desk staff, they allowed "way too many" late checkouts so rooms were still dirty. Dozens of guests were told to "visit the city" and handed maps of Boston while the rooms were being cleaned. Our party of four was given keys to three separate rooms that each had one king bed. After three trips up and down in the elevators with our luggage, they said there were not rooms with two beds available and we were handed another map of the city. Very frustrating. The following morning, someone from the housekeeping staff opened the door without knocking. She said she wanted to know if we were "gone early enough for her to start cleaning". It was 8:30 AM! A simple knock before she entered would have been appreciated. Guests in the lobby reported similar experiences with checking in and with the poor customer service provided by the front desk staff.The room was actually clean and had all the basic necessities, although one of the robes provided had blood stains on it. All in all, please be careful about booking here.
- Official Description (provided by the hotel):
- Newly Renovated! Discover a destination that redefines luxury and puts its own spin on the Boston experience. Just a stone's throw away from the Commons, our boutique hotel takes inspiration from the city's rich history while reveling in the unpredictable. Each space at Revere complements the next, allowing you to create your own unique and original Boston experience. Our spacious guestrooms will be your hub from which to experience the rest of Revere. Stage a groundbreaking production in one of our innovative venues. Propose a toast to the nights you'll never forget in The Emerald Lounge. Explore a completely new side of Boston. ... more less
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