We stayed here back in March, and I wrote a glowing and deserving review. Naturally, when an event came in Boston up that we planned on attending in July, we reserved a room at the Revere, our new favorite spot. Well...not so much anymore. When we arrived we learned that despite making a reservation a couple of months ago, that they sold our room and we would have to go to another hotel. They made the arrangements and promised to cover the cost, but that did not assuage the sting of this kind of treatment. I'm 63 and have been traveling for some time, and I never had this happen. This is why you make reservations: so you can choose where you stay based on your plans, and, at times, make plans based upon the location of your stay. Now we were being told to "walk."
Besides the callousness of being given "the walk" there is the inefficiency of not telling us until we walked in, bags in hand. In this day of email, cell phones, and texting there is no excuse for
providing no advanced warning whatsoever. They had time to time to type up a letter ahead of time to tell us of the situation, but nobody had the sense or civility to send us an email or call us to give us a head-up. That is bush league service plain and simple.
- Official Description (provided by the hotel):
- Inspired by the spirit of Boston, Revere Hotel embodies independence and originality. We invite you to explore our unique offerings, from intimate theatre performances to tantalizing cocktails to presentations that wow, at our Copley Place hotel. Savvy travelers are sure to appreciate the superior level of service and attention to detail at our upscale hotel in Boston. ... more less
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