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“Disappointed.”

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Revere Hotel Boston Common
Ranked #41 of 83 Hotels in Boston
Certificate of Excellence
Phoenix, Arizona
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointed.”
Reviewed September 24, 2012

I was very excited to stay at the newly renovated hotel. The physical layout was very minimalist. It certainly had eye appeal. Unfortunately that was the only redeeming factor of this boutique hotel. The staff all seemed to be very young and unexperienced . Their attempts to rectify problems were poor. I made it clear that i would only being staying 3 nights when I checked in and upon check out, yet I was charged for 4 night. I called daily to complain of the empty lotion/soap dispensers. They were of wonderful quality but I never got to try any. Many little things just kept adding up. Definitely NOT worth the price when there are so many other choices in the area.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatriziaBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 25, 2012
Thank you for staying at the Revere Hotel Boston Common and for your feedback. I apologize for the dispensers in your bathroom not being refilled properly, as it is our standard to fill them daily. I will be addressing this with our housekeeping team.

I would love to speak with you regarding your charges, as I am somewhat confused with what occurred. The hotel only charges on a nightly basis unless you booked through a third party and prepaid the reservation. If you could contact me at the number below, this would be greatly appreciated.

Sincerely,

Simon Mais, GM
617-457-2656
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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New York City, New York
Level 6 Contributor
101 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 24, 2012

On the Pro side of things: Location is great, 2 blocks from Boston Common, convenient to Beacon Hill and the Back Bay. The customer service is very good, the furnishings in the room are modern, great bath products, and every room has a small balcony. They have a small gym and a nice pool.

On the cons: I kid you not, the hallways smell like vomit. Either they use the worst smelling carpet cleaner ever, or the Emerald lounge crowd that it caters too has too much fun and can't make it to the bathroom. The hotel caters toward the Emerald lounge, they offer you VIP access for staying at the hotel which means at 2 AM you hear the drunkards running up and down the halls and being very loud. Those 2 things alone really contribute to the downside of things.

If you are not young and looking to party all night, I would not recommend this hotel. Unfortunately the crowd it seems to cater to overrides the positive aspects I listed.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yankeetravels27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 25, 2012
Thank you for staying with us at the Revere Hotel Boston Common. I am glad you enjoyed our location, guest rooms, amenities and especially our cast.

In response to your comments about the odor in the hallway; it is not vomit, it is glue from the underlay which should be resolved in the next week.

Regarding Emerald Lounge, our hotel caters to all guests; from solo business travelers, to couples and families from all over the world. Emerald Lounge is Boston’s newest, luxury lounge that is very popular within the city and we want to ensure all of our guests have VIP access, bypassing any lines. I am very disappointed to hear that some of our guests did not respect their neighbors. Had our 24 hour security been notified, we could have spoken directly to these individuals. We are a solid concrete building, and noise complaints are not a common occurrence in this hotel. I do apologize for any disruption to your sleep you may have experienced. We certainly hope we have the opportunity to welcome you back so you can see your noise issues are not typical at the hotel.
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Houston, Texas
1 review
Reviewed September 23, 2012

I stayed in this hotel for two days while moving my daughter to college and I was thrilled to have discovered such a great place. I found every experience with the front desk and concierge staff to be incredibly helpful and often beyond expectation. Even their recommendation for a casual restaurant was great - they paid attention to what I thought I needed and added what they knew I would need. When my plans changed suddenly due to a de ath in the family, the front desk went many extra miles to help me and I remain incredibly grateful. I travel regularly and while I can't remember much about the actual room (other than it was perfectly comfortable, nice and modern), I remember their service enough that I am writing this review three weeks later. I want the hotel management to know that their staff made the difference and I will be back soon.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAL077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 26, 2012
We appreciate your comments and thank you for choosing to stay with us at the Revere Hotel Boston Common. I am sorry to hear about your loss and my condolences go out to you and your family. I am glad you found our cast to be so helpful and that we were able to accommodate your needs. We hope to see you again soon.
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Jerusalem, Israel
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 23, 2012

Price –definitely high, but it's because of the location and great condition of the hotel. You can ‎find more affordable ones further from downtown. If you want to treat yourselves – this ‎hotel is a good choice.‎

Location – Wonderful, lovely neighborhood. You can have a nice walk to downtown or walk ‎shortly to the subway station (green or orange line). There are restaurants and pubs nearby. ‎We walked to a theater to see a show.‎

Rooms – Fab. Large, clean, modern, lots of space in drawers, the bed is comfy, we had an amazing view ‎‎(on floor 22). You get good quality soap and even a hand moisturizer. The only negatives are ‎very insignificant: the toilet flushes in a really strong current so it's loud like the ones in ‎airplanes…. and the shower stream could be stronger, but really it's fine the way it is.‎

Facilities – We used the pool and Gym. They were great because before 10am they're practically ‎empty. The pool is small (standard hotel size) but sufficient and comfortable for swimming if ‎only you and one or two others use it. Same goes for the gym.‎

Overall we enjoyed this hotel so much it was totally worth the money.‎

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 26, 2012
Thank you for choosing to stay at the Revere Hotel Boston Common. Great to hear you enjoyed your stay and it was worth your money. You may be interested to learn we are in the process of building a larger fitness center with more free and universal weights. In response to your comments about the bathroom; in our efforts to be a green hotel, our toilets are low flush, designed to reduce our impact on the environment and consume less water. I am happy you enjoyed your stay and we look forward to your return.
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Moscow, Russia
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 20, 2012

Revere is located near the Boston Commons park and is within walking distance from the city center, which is great.

As for the hotel itself, it was paid for by the company so I have no idea what the prices actually are. The view from the balcony was gorgeous (even though it was facing away from the center in my case), and service was OK for an average American hotel, not much better not much worse. They do have some good soaps and shampoos of a particular Canadian brand, but the amount of advertising suggests that it's not simply care for the hotel customers, and they're selling the same brand in the reception.

So, what other issues I can mention? The conditioner in the room was noisy and has no controls I could find, so I just plugged it out of the socket.

Could not figure out how to use the TV, it has some kind of on-demand service that said that it's connecting and asked to wait for something all the time.

Elevators are fast but there's not enough of them when lots of people are moving back and forth.

The reception design is not my cup of tea.

All the rest is pretty good. Breakfast muffins are some of the best.

Room Tip: Ask for a higher floor facing the center.
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  • Stayed September 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Igiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 27, 2012
Thank you for staying at the Revere Hotel Boston Common. I am glad you liked the location as well as the Skoah products we offer in the guest bathrooms. They are such wonderful products that guests are always asking where they can be purchased, which is why we offer them for sale, since we are the only hotel in the world that carries them. I do apologize for some of the issues you had regarding the air conditioner and television. Had we known you were having difficulty, we could have sent a cast member from engineering to your room and assist you. For the future, there is a panel on the wall in every guest room to control the a/c and as for the television, there is a main menu that displays once turned on, and the remote can be used to change the channel. We hope to welcome you back in the future.
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Wenatchee WA
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 20, 2012

Staying at the Revere hotel was a good experience. the beds were very comfortable, rooms large - close to many restaurants and the sight seeing trolleys. the staff was helpful and friendly. I would stay there again

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wenatcheeann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

I just called and spoke with Ann Marie who was SO kind in providing information on room availability and if an earlier check-in could be done for me and my 2yo toddler after an overnight flight from Phoenix. She was pleasant, helpful and friendly. LOVE great customer service - LOVE this place!

  • Stayed September 2012, traveled with family
    • Service
Helpful?
1 Thank fickelita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Revere Hotel Boston Common, responded to this review, September 19, 2012
Thank you for your comments. We are delighted to hear that Ann Marie was helpful; she is a true asset to the hotel. Not sure if Ann Marie mentioned this or not, but one item to note for the future, any traveler that needs a guaranteed early check-in, they can book a guest room on one of our Premier floors which not only offers an early check-in of 9am, but also a late check-out of 4pm, turndown service upon request, and two shirts pressed for free! We look forward to your stay with us.
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Additional Information about Revere Hotel Boston Common

Property: Revere Hotel Boston Common
Address: 200 Stuart Street, Boston, MA 02116-5442
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 83 Hotels in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Revere Hotel Boston Common 4*
Number of rooms: 356
Official Description (provided by the hotel):
We have just undergone a $28M transformation! Discover a destination that redefines luxury and puts its own spin on the Boston experience. Just steps away from the Boston Common, our hotel takes inspiration from the city's rich history while reveling in the unpredictable. Each space at Revere complements the next, allowing you to create your own unique and original Boston experience. Our spacious newly transformed guestrooms will be your hub from which to experience Boston. Stage a groundbreaking production in one of our innovative venues. Propose a toast to the nights you'll never forget in The Emerald Lounge or relax and unwind at Rooftop at Revere. Come and explore a completely new side of Boston. ... more   less 
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