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“enjoyed our stay” 4 of 5 stars
Review of Omni Parker House

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Omni Parker House
Ranked #42 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Limerick, Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“enjoyed our stay”
4 of 5 stars Reviewed December 4, 2012

we stayed for 4 nights in a room with two very small double beds, beds were very comfortable, room was small but really quiet and a lovely room.
all staff were very friendly and helpful
bar prices were too expensive at 23 dollars for a glass of wine and a bottle of stella artois - excessive
hotel is very central and ideal for shopping

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (824)
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Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 3, 2012

The Omni Parker House is a quaint, nice looking hotel in a great location. The room was clean. That's pretty much where the positives end. We were there because the reception for a wedding we were attending was there, and our one day/one night stay was one hassle after another. In fairness we were tight on time so many of the issues might have been less annoying if time wasn't tight. First, early check in was promised both by the person taking my phone reservation and by the online check in system which asked for a check in time. We were told our bags would be delivered quickly to the room but they took so long my wife had to get them herself. Then they couldn't find the wedding gift we had checked with our luggage while we waited for a room (it was eventually found). The hotel staff had no knowledge of the wedding shuttle despite the wedding host having discussed it with the hotel numerous times. The concierge finally gave us the shuttle time but gave us the wrong one so we missed it. No big deal except the concierge said the doorman was the only one who could call a cab and we couldn't find a doorman when we needed one, so we were on our own for that. The tub didn't drain and the hairdryer didn't work. The brunch tickets we were given had a fictitious room # on them (room 9000?) - a small thing but left us looking on the 9th floor for a brunch that was at lobby level. The front desk staff weren't very helpful or knowledgeable about the hotel. We don't need great service when we travel - just average service is good enough for us - but the Omni wasn't even that. If you want a cute hotel in a great location the Omni might work for you, but if you want knowledgeable hotel staff and at least average service you might want to look elsewhere.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank jasonpressman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDM53, Manager at Omni Parker House, responded to this review, December 7, 2012
We apologize for the service breakdowns encountered by this guest during his stay and have already contacted him separately to follow up on the issues he raised. His experience is not indicative of those typically recounted by our guests and we gladly take note of where we can improve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, CT
Level Contributor
230 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

Built in 1855, it is the oldest continuous hotel in the US. It's got a beautiful lobby, and restaurant. Very historic. Great location, a few blocks to Fanuel Hall, and a few blocks to Boston Commons. I guess the only ding against this place - the rooms are small, but it's got a great bed, and who visits a city to sit in a hotel room anyway...

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bush242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 1, 2012 via mobile

Great hotel with lots of history. But it needs to get a little more in touch with the modern traveler. At this price, wireless internet access should be included. Not only is the rate for access too expensive, $10 a day, it only covers one device. So if you're traveling with a laptop, smartphone and a tablet it adds up to $30 a day to get online.

Helpful?
1 Thank Jens H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Cincinnati, Ohio
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 30, 2012

I always am concerned about older hotels in city centers - the age usually shows. Not so here - exceedingly well maintained and the room and bathroom, though tiny, we're spotlessly clean. Lots of soft fluffy towels and amenities and service of a resort. Staff is friendly and helpful. Lobby and public areas are beautiful. Fitness center is very nice and there is a business center to print boarding passes. Good electrical strip on the night stand - did not have to crawl around on the floor to charge electronics. This is where Parker House rolls and Boston Cream Pie originated. The warm, buttery Parker House rolls were almost worth the whole trip. The hotel is very near Boston Commons and the Freedom Trail, so I was able to bell check my luggage and go exploring after check out. Very nice. Location and cleanliness made up for the very tiny room.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AnnieO11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDM53, Manager at Omni Parker House, responded to this review, December 10, 2012
Many thanks for your kind remarks about our historic property and we hope to see you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PENARTH
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 30, 2012

Definitley the place to stay when visiting Boston.Ideally situated for visiting all of the sights either by foot or by cab,this hotel offers the perfect blend of class,charm and exceptional service.The staff are SUPERB nothing is too much trouble for them.The food in the bar and restaurant is great and very good value.The rooms are exactly what you would wish from this "class"of hotel,comfortable,spacious and spotlessly clean.Sign up for the hotel 'loyalty" scheme and get free wifi connection in you room and tea and coffee delivered to your room every morning free of charge,a small but very welcome bonus. We were part of a group from the U.K.visiting Boston for a wedding and everyone agreed that the hotel was great,especially those with young children who had booked family rooms. Boston is not very car friendly so if coming in by air dont pick up a hire car on arrival take a .cab to the hotel its only $20 and saves a great deal of "hassle".The airport is only10-15minutes away

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BMBPENARTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lecce
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 30, 2012

I booked a room for two people in this hotel through the website of the American Physical Society: we were colleagues attending a conference. The room for two the hotel provided was instead a very tiny one with a bed that should have been at least a queen sized, but was actually just a bit bigger that a single bed: the result is that my colleague had to sleep on the floor! Extremely unpleasant and the staff was not of any help. Narrow beds have been reported also by other reviewers, as you can read on tripadvisor.

The cleaning ladies were noisy and not so gentle. But I have to admit that the negative points of the hotel end here: the location is very good, close the nice pubs and clubs. The style is old fashioned but very elegant, the room clean and the bathroom comfortable.

Room Tip: Be careful to the size of the bed when you book! You can have a very bad surprise!
See more room tips
  • Stayed February 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank montinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Parker House

Property: Omni Parker House
Address: 60 School Street, Boston, MA 02108
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Boston
#29 Green Hotel in Boston
#31 Luxury Hotel in Boston
#33 Romantic Hotel in Boston
#33 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Parker House 4*
Number of rooms: 551
Official Description (provided by the hotel):
Located along the historic Freedom Trail in the heart of downtown Boston, the Omni Parker House has the perfect location from which to experience Boston. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Omni Hotels & Resorts, Hotwire, Priceline, Odigeo, Cancelon and Jetsetter so you can book your Omni Parker House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Boston
Omni Boston
Omni Parker House Boston
Boston Omni

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