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“Great Urban Hotel”

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Four Seasons Hotel Boston
Ranked #5 of 83 Hotels in Boston
Certificate of Excellence
Menlo Park, CA
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Urban Hotel”
Reviewed January 22, 2014

OVERALL - The Four Seasons Boston is an elegant hotel that matches excellent service with a premium location. The proximity to the theater district, shopping, and tourist destinations is fantastic.

ARRIVAL - We grabbed a cab from the airport. We were greeted by a bellman, who took our luggage - we then walked into the lobby and to the registration desk. As there was someone already in front of the desk clerk, we had to wait for about 10 seconds before another clerk came out. They apologized profusely (and unnecessarily) for the wait and got us checked in quickly. Another attendant was kind enough to walk us to the elevators. A minute or two after we reached the room, the bellman arrived with our luggage and set it up in the room. All in all, it was an extremely smooth process, as you might expect from a hotel that probably has a large volume of business travelers.

ROOMS - Our Garden View Executive Suite indeed fronted the Boston Public Gardens, providing one of the nicest views in Boston. The living room had the window, which kept it bright and cheery, and was appointed with a couch and an easy chair facing the television, along with a desk. The bedroom had no windows, which was nice for sleeping, and had its own television. The bathroom was connected to the living room (and not the bathroom), which worked pretty well when one of us was sleeping and the other was not. It was fairly good sized, with a big shower (but no tub). Furniture was neither particularly modern nor old-fashioned. Bottled water is complimentary, and replenished frequently.

SERVICE - Housekeeping was extremely efficient - there is daily service, along with an evening turndown. We tried to utilize the concierge to help in obtaining tickets to a show. While they were extremely responsive, we ultimately found a better deal for tickets on our own. Room service was honest about the fact that there would be a long wait (about 45 minutes) when we called them for food, and delivered on time.

POOL - The Four Seasons has an indoor lap pool on the 8th floor with windows providing a beautiful view of the Boston Public Gardens (and Boston Commons). There are a few chairs by the pool, but it's much more of an atmosphere for getting some exercise, rather than lounging.

FOOD - We had breakfast at the Bristol Lounge on three different mornings. Service was extremely well-trained - my wife has a number of dietary constraints, including a gluten allergy, and the calm and friendly tone and demeanor they utilized in responding to her questions and requests made it feel as if it were truly no trouble to them at all. The food itself wasn't particularly noteworthy, but breakfast isn't usually all that sexy anyway.

SPA - Sadly, we didn't have time to try out their spa! A sauna and steam room are available at no charge.

FITNESS ROOM - Use of the fitness room is complimentary. The fitness room had a solid selection of cardio equipment, including treadmills, ellipticals, and both recumbent and upright stationary bikes. They also have the nifty Xdreams stationary bikes, which simulate outdoor riding through a video game-like experience - you lean to turn, there are handbrakes, and 27 gears you can switch through. It's not going to fool you into believing that you're out on a trail, but it's more interesting than just staring straight ahead at a small TV. The weight equipment was pretty limited - a few weight machines, a single pulley machine, and some dumbbells.

WI-FI - Low bandwidth Wi-Fi is free at the Four Seasons (you can upgrade to higher speed for a fee). There is no limit to the number of devices you can use (we had 2 iPhones and 2 iPads going).

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank highhandicapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 27, 2014
Much thanks for your incredibly detailed feedback; we’re so grateful. We appreciate that you took the time to share each aspect of your experience and have shared your comments with our entire team. Since your visit last spring we’ve made updates to our Fitness Center that include state-of-the-art new weight and cardiovascular equipment. The feedback from guests has been tremendous, and we can only hope that future travels to Boston will return you to the hotel to experience the Fitness Center first-hand. We know you have many options when traveling and appreciate that you chose Four Seasons.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (393)
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English first
Manhattan Beach CA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 20, 2014 via mobile

This hotel has the best staff of any Four Seasons in the US. Many of the employees are from or have worked at the hotel for over 20 years. The hotel is constantly updating the rooms and amenities. I travel 150 nights a year and cannot recommend a hotel higher that's located within a business district of a US city.

Stayed January 2014, traveled on business
Helpful?
2 Thank MBtraveler89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 21, 2014
Thanks so much for your review. We realize that you travel a great deal and are so flattered that our Boston hotel is among your favorites. Your feedback and endorsement are greatly appreciated; we hope to welcome you back again in the near future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2014

When one becomes accustomed to the level of service at the Four Seasons, it makes choosing an
alternative very difficult. When we travel to places where there is no Four Seasons, we are constantly comparing the experience to our stay at Four Seasons. We recently had an opportunity to stay in the Four Seasons Mumbai and it was overwhelming to have this level of hotel in an area that was otherwise devestated.

Room Tip: Try not to stay on the 8th floor where the pool is located. The rooms overlooking the Boston Common...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 21, 2014
We can’t thank you enough for your feedback and loyalty. As both a hotel and a company we strive to always provide the best guest service, and we’re elated when our guests experience just that. We hope you’ll continue to choose Four Seasons in your travels. We'd be delighted to welcome you back to Boston in the future; it would be our sincere pleasure to host you once more.
-Awet Sium, Hotel Manager
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Boston, Massachusetts
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 15, 2014

Stayed here for an event and although we had a short time here it felt like a mini vacation. The staff here is top notch. The room was gorgeous - get a park view room if you can. We were in full "Polar Vortex" mode and it was so nice to have a dip in the indoor pool. The event was great - I really cannot say enough about the staff and service and we all had a fantastic time. After we had a great drink in the lounge by the fire. The beds are so comfortable -we slept in and had a great breakfast. We opted not for the buffet but it certainly looked great!

Room Tip: Park View all the way.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 21, 2014
Your feedback is most appreciated. It is certainly Polar Vortex mode this winter indeed, and we’re glad you were able to be warm and comfortable within our walls – and to take advantage of the hotel’s many amenities including the indoor pool, The Bristol Lounge and plush Four Seasons beds. We hope your travels will return you to Four Seasons Boston in the future – and perhaps during the warm weather months, which are a wonderful time to explore the hotel’s Back Bay neighborhood.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
196 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 13, 2014 via mobile

Awesome stay, very comfortable hotel, at our corporate rate good value too. The front desk had great attention to detail, and remembered my name from check in to check out. Concierge was good too, great jogging map provided with various routes around the Charles river.

Stayed January 2014, traveled on business
Helpful?
1 Thank RHINOTHOMAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 21, 2014
So glad you enjoyed your visit. Our staff takes pride in providing personalized service with a smile – and it delights us to no end when guests experience just that. We’re thrilled that you took advantage of the Hotel’s Back Bay location with a nice jog around the Charles River, one of Boston’s most scenic spots. Whether for business or for pleasure, we do hope that your travels will return you to Four Seasons Boston in the future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
57 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 4, 2014

Just spent three nights at this fab hotel. The hotel is beautiful, large sweeping reception area, spacious bar and restaurant, wide corridors and ample room in the suite. The hotel is in a perfect position across from the park and an easy walk to great shopping. The concierge suggested "Bricco" in the North End ,which was great and "Toscano" just across the park, equally yum! We also ate in their restaurant, The Bristol Lounge, and that also was a wonderful dining experience.
Unfortunately the weather was VERY chilly, shutting down many attractions but we did manage to fill in the days. We'll just have to come back to this fabulous city again!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dancing-Maz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
It’s a joy to read your review about our Boston hotel. We're pleased that you enjoyed the central location of our Boston hotel, as well as your luxurious accommodations. We've shared your kudos with our hard working Concierge team and appreciate your business. There's nothing more valuable than guest feedback. We hope to welcome you back to Four Seasons on a warmer day when you can experience all that our wonderful city has to offer.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peabody, Massachusetts
1 review
Reviewed January 1, 2014

Booked a visit for the third Christmas season in a row. And again had a perfect weekend. Service, from check-in to check-out, was impeccable. Room was updated since our last visit with new bath and amenities. Requested the same room as previous years, with a great view of the Boston Public Garden, and while we couldn't get the same room (being updated, as others have been), the room has same view. Staff was always pleasant and knew our names. Food and drinks were superb, as was the attentive wait staff. For the best location, views, and service in Boston, we highly recommend the Four Seasons. Will continue our holiday tradition at the Four Seasons next year.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
Thank you for your review. We're elated that you had a wonderful vacation -- from your luxurious guest room to the service at The Bristol Lounge. However, the greatest compliment of all is that you continue to choose Four Seasons Hotel Boston for your annual holiday tradition; we appreciate your loyalty. Our team strives each day to provide exceptional service in all areas, and we're delighted that you experienced just that. We hope to welcome you back next year to continue your annual tradition (what fun!).
-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Boston

Property: Four Seasons Hotel Boston
Address: 200 Boylston St, Boston, MA 02116-3916
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Boston
#4 Luxury Hotel in Boston
#4 Family Hotel in Boston
#5 Business Hotel in Boston
#13 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Boston 5*
Number of rooms: 273
Official Description (provided by the hotel):
Located in Boston's Back Bay, Four Seasons Hotel Boston houses 273 guest rooms including 77 luxury suites, many with postcard views of Boston's Public Garden, Beacon Hill and the gilded dome of the State House. Enjoy convenient access to Newbury Street - the Rodeo Drive of the East - as well as Charles Street's charm and the vibrant Theater District. Ideal for business and leisure travelers alike, the Hotel features exceptional complimentary amenities including: pool and 24-hour Fitness Center, Business Center, Wi-Fi, House Car and coffee & muffins in the lobby each morning. Children enjoy the Kids Passport Program, Cookie Making Classes, the chance to "Raid the Fridge" for a midnight snack, and so much more. Couples delight in Bristol Restaurant and Bar, Boston's favorite destination for dining and drinks, featuring New England seafood, steaks, the famous Bristol Burger, hand-rolled pastas, signature martinis, and special, seasonal events. Four Seasons Hotel Boston is known for its longstanding tradition of warm, welcoming, wonderful service that makes it a true home away from home for travelers. There's so much to enjoy within Four Seasons Hotel Boston's walls - and just outside our front door. ... more   less 
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Also Known As:
4 Seasons Hotel Boston
Four Seasons Boston
Boston Four Seasons

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