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“Consistently excellent…”

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Four Seasons Hotel Boston
Ranked #5 of 83 Hotels in Boston
Certificate of Excellence
Woodside, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Consistently excellent…”
Reviewed December 30, 2013

Been staying here for years and no doubt one of the best hotels in the country…staff and service consistently excellent coupled with a warm and comfortable environment throughout the property. Can't beat the central location in Boston.

Will S

Room Tip: Definitely get a park view room.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank WJS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 8, 2014
Thank you for your review. We're pleased to know that you continue to choose our Boston hotel as your destination of choice in the Hub. Our team strives daily to provide spectacular service and product, and we're delighted that you've experience just that. Your loyalty is most appreciated, and we hope to have the honor of welcoming you back in the future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Indiana
Level Contributor
93 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed December 30, 2013

We stayed here with our school age kids on a family trip in July. We have found Four Seasons to set the standard for customer service and this stay did not disappoint. we were upgraded on arrival and our room was extremely comfortable and clean. The pool area was lovely. They had a card they gave kids on arrival that allowed them to get a snack, an ice cream treat at the Ben and Jerry's nearby,etc. Our kids just love these added touches.this hotel is very conveniently located to a variety of tourist attractions,restaurants,etc. Customer service is tops. When I completed an online survey they sent weeks after our stay I mentioned a very minor issue and was contacted by the manager personally. Very impressive! We will continue to seek out Four Seasons whenever we want luxury and the best service in the industry.

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank IndianaTravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
Thank you for your detailed review. We're delighted that you had a memorable stay at our Boston hotel and pleased that you took advantage of the pool and Spa areas as well as the virtual teen amenity - all wonderful additions to a city getaway. How fantastic that your family enjoyed the accommodations as well as our central Boston location. We pride ourselves on customer service and are elated when our guests experience just that. From all of us at Four Seasons Boston, much thanks, and we hope to welcome your family back in the future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
2 reviews
Reviewed December 27, 2013

Not a single complaint about this hotel. Stayed there last weekend, over 20 of us stayed there and they took care of all of us very well. The location is perfect! Wish I could afford to stay there every time I go into Boston!

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Fanair126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
We're over the moon reading your review. Thank you for sharing your exceptional experience with us. We can only hope to have the opportunity to welcome you - and your group - back to our Boston hotel in the future. Perhaps for a spring or summer visit, which offers all new adventures in our beautiful city.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duxbury, Massachusetts
1 review
Reviewed December 26, 2013

From the time we checked in until the time we left every hotel staff member we came into contact with was extremely helpful and friendly. A great hotel to visit while staying in Boston. I would recommend this hotel to anyone looking for a high end property in the heart of Boston.

  • Stayed December 2013, traveled with friends
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Helpful?
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
Much thanks for your review - and for choosing our downtown Boston hotel for your stay in the Hub. We so appreciate your endorsement and have shared your kudos with our hard working staff. It's our great hope that hope that each return stay will be equally as delightful...just as it should be.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 23, 2013

Located right on Boston Common, the Four Seasons in Boston has been a reliable place for me to stay on a half dozen or so different occasions. It is convenient to business meetings and restaurants, it is very clean and comfortable, and the bar area is nice for a quick drink after a long day.

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank HMMIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
We're flattered that you continue to return to our Boston hotel. Thank you for your business - and endorsement. We place the utmost value on guest feedback and hope to continue to be your hotel of choice in the Hub for many years to come.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
2 reviews
Reviewed December 19, 2013

I recently stayed at the Four Seasons Boston at Christmas time and it was delightful. The staff were all in good moods, the place sparkled with decorations and, frankly, it felt like how I imagine my grandmother used to enjoy the rich, slower pace of life.

  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank TominBham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, January 6, 2014
Much thanks for your feedback. Delighted that we could make your holidays sweeter with a festive stay at our Boston hotel. While all times of year in the Hub have their charm, there's something about the holidays that's especially magical. We hope you had a chance to snap a photo by our holiday tree, dine by the fire at The Bristol Lounge, and to sip a hot cocoa from our hot chocolate pop up shop. Thank you for choosing Four Seasons; we look forward to welcoming you back in the future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2013

The Four Seasons was a great place for a family getaway. We booked the Superstar Kids Package, which included sunglasses at check-in; a scavenger hunt around the hotel for a prize; a colorful tent set up in the room; your child’s name written on the bathtub; a snack delivered to the room; a free kid’s breakfast; and a “swag bag” with “fan mail,” which was a bit of a disappointment since it was basically a form letter about the program and coupons to area stores that we didn’t use.

The hotel offered many other family-friendly activities, such as a stuffed animal at check in, a pool on the 8th floor with a beautiful view, a nice fitness room (must be at least 12 years old to use), and a fantastic cookie making class in the pastry kitchen with each child’s baked cookies delivered to their rooms that night. On Saturday nights, families receive an invitation to the “secret ice cream club” with directions on how to find it. While it was a fun idea and the ice cream was delicious, it was located in what appeared to be a storage closet, which was a little surprising since the rest of the hotel is so beautiful.

What really set the Four Seasons Boston apart from other hotels, though, was the amazing service. We felt like every employee was trying to make our stay special. For example, after we borrowed one of the free dvds from the front desk, an employee gave my son a coupon to order a free drink and snack from room service to enjoy with the movie. And, after my son told a woman named Daryl at check-in that he likes the Bruins, she found us in the hotel restaurant later that night and gave him a plush wearing a Bruins shirt. Valet parking, room service, and everyone else were great as well.

The only downside to the Four Seasons Boston is the cost of food. While the Bristol Lounge has a great atmosphere as well as delicious food and good service, it would be nice to have some less expensive options available. It was cold while we were there, so we opted to stay at the hotel rather than venture out to explore the many area restaurants. The food was extremely expensive even for lighter meals, such as $24 for a bacon cheeseburger.

The Four Seasons Boston is definitely expensive, but if you're looking for a special experience, they will deliver. Any hotel that claims to provide top notch customer service should send their employees to the Four Seasons for a night to experience firsthand what it’s like when it is done right.

  • Stayed November 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KDS8020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, December 17, 2013
Thank you for your detailed review. We appreciate your comments regarding the Superstar Kids package; we're always looking to improve upon children's experiences at the Hotel, and we take your feedback to heart. We want to ensure that both our youngest and oldest guests feel at home...and special! We're proud of the many family offerings at the Hotel and are thrilled that you took advantage of them. We also hope you had the opportunity to explore our Back Bay neighborhood - complete with ice skating on Frog Pond and a show in the theater district (it's such a fun time of year in Boston). What's more, it's a joy to know that you took advantage of the Top Secret Ice Cream Club. This Club was created in a behind-the-scenes kitchen with the thought that it would be extra fun for kids to venture to a surprise location. We're in the midst of enhancing this location to make it even more exciting. We're devoted to providing the best experiences for our guests, and we'll continue to strive for exceptional service and offerings each and every day. We're grateful for your business, and we hope to welcome your family back in the future.
-Awet Sium, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Boston

Property: Four Seasons Hotel Boston
Address: 200 Boylston St, Boston, MA 02116-3916
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Boston
#4 Luxury Hotel in Boston
#4 Family Hotel in Boston
#5 Business Hotel in Boston
#13 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Boston 5*
Number of rooms: 273
Official Description (provided by the hotel):
Located in Boston's Back Bay, Four Seasons Hotel Boston houses 273 guest rooms including 77 luxury suites, many with postcard views of Boston's Public Garden, Beacon Hill and the gilded dome of the State House. Enjoy convenient access to Newbury Street - the Rodeo Drive of the East - as well as Charles Street's charm and the vibrant Theater District. Ideal for business and leisure travelers alike, the Hotel features exceptional complimentary amenities including: pool and 24-hour Fitness Center, Business Center, Wi-Fi, House Car and coffee & muffins in the lobby each morning. Children enjoy the Kids Passport Program, Cookie Making Classes, the chance to "Raid the Fridge" for a midnight snack, and so much more. Couples delight in Bristol Restaurant and Bar, Boston's favorite destination for dining and drinks, featuring New England seafood, steaks, the famous Bristol Burger, hand-rolled pastas, signature martinis, and special, seasonal events. Four Seasons Hotel Boston is known for its longstanding tradition of warm, welcoming, wonderful service that makes it a true home away from home for travelers. There's so much to enjoy within Four Seasons Hotel Boston's walls - and just outside our front door. ... more   less 
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Also Known As:
4 Seasons Hotel Boston
Four Seasons Boston
Boston Four Seasons

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