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Boston Harbor Hotel
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Reviews (2,046)
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Reviewed April 17, 2013

Boston Harbour Hotel is a gem. I was blown away by their customer service, and to say that it was impeccable is an understatement. The staff at Boston Harbour Hotel not only help you when asked but they anticipate your needs. A special mention about the gentleman at the concierge during the day shift - he was extraordinary, everyone behind the desk was great but he was outstanding – he even got us an excellent deal for a Red Sox game! Also, they had an excellent fitness facility and a gigantic pool, I didn’t have to veer off from my gym routine. The restaurant and bar were wonderful; the rooms were well-appointed. I would highly recommend this hotel, it is truly a 5 star establishment!

  • Stayed: April 2013, traveled as a couple
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Thank Dharsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded April 24, 2013

We are delighted that your recent stay at the Boston Harbor Hotel at Rowes Wharf was one that exceeded your expectations. Your many wonderful compliments for our hotel staff are sincerely appreciated and we are thrilled that your experience with our Concierge services was so helpful. We hope you enjoyed the game and make plans soon to join us again for another memorable stay. Thank you.

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Reviewed April 17, 2013 via mobile

We stayed for one night last weekend and we were pleased with the room (we were upgraded to a corner room, albeit a handicapped accessible room, but we were told it had more space). 180-degree views of the harbor and a nice walk down to the North End. Staff is professional and courteous; however, the maid walked into our room after only one knock in the afternoon for the purpose of filling the ice bucket. It was a good thing there was a partition between the bed and the living room area of the room as it could have been pretty embarrassing to all. Note to self: always use the deadbolt.

It was pricey, but it was very quiet at night since we were down a separate short hallway. Soundproofing between room and hall wasn't great but unlike another unnamed luxury hotel in Boston, there weren't a bunch of drunk 20-something's roaming the halls at all hours, nor were there any noisy children running rampant.

We would definitely stay here again. The feel was very much like The Waldorf in NYC.

  • Stayed: April 2013
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Thank Kaotcgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded April 24, 2013

How kind of you to compare the Boston Harbor Hotel at Rowes Wharf to such an outstanding and iconic hotel. We are thrilled to hear that you enjoyed the spectacular views from our harbor side rooms and took advantage of our convenient location. We do apologize for any inconveniences you encountered and thank you very much for your understanding. It would be our pleasure to have you stay with us again soon!

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Reviewed April 15, 2013

I stayed here multiple days for a symposium. The facility is beautiful; the public areas, the fitness center/spa, the hallways and especially my room. There were so many nice touches everywhere, but the real specialness of my stay was interactions with the staff. From checking in, to questions to the Concierge, the porter, the doormen and the staff at the business center & gift shop. The maid service is also outstanding - returning late at night to a room that had been nicely prepared for the evening. The staff was professional, knowledgeable, attentive and kind. Every interaction with staff was positive - and they are proactive and attentive. They don't 'look past you'; they are actively and appropriately helpful - and just so kind. The view was great, especially from the restaurant. The location was very convenient with restaurants and cafes to walk to and lovely places around the harbor to stroll and enjoy. It made my long days comfortable - a pleasure to go back to the hotel and be really comfortable.

  • Stayed: April 2013, traveled on business
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Thank AnnieO11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded April 24, 2013

It was our pleasure to welcome you as a guest at the Boston Harbor Hotel at Rowes Wharf. We genuinely feel privileged to receive such accolades from our guests as it is our goal to deliver exceptional quality and service to all of our guests. Making the most out of our convenient location is easy, with our hotel being just steps away from some of the best attractions, eateries and shopping in Boston. Thank you for your kind compliments and generous acknowledgement of our staff. We certainly look forward to having you stay with us again soon!

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Reviewed April 14, 2013

We recently stayed here and found it difficult to find fault with. All the staff were very polite and helpful. The views of Boston harbour were excellent and south station is only a few minutes walk away so a good base for sightseeing. Having got engaged whilst there we were very impressed with the thoughtfulness and generosity of the hotel staff and would certainly go back.

  • Stayed: April 2013, traveled as a couple
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Thank Andrew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded April 17, 2013

First, let us offer our sincerest congratulations on your recent engagement! It was an honor for the Boston Harbor Hotel at Rowes Wharf to have you stay with us and to be part of such a memorable time in your life. We are pleased that our convenient location and dedicated staff fully impressed you and we look forward to welcoming you again soon. Thank you for your lovely review.

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Reviewed April 11, 2013

This was a great hotel. The room was spacious, cozy and e view was spectacular. The amenities were nice, Housekeeping staff did a great job every day and at turn down. I love that housekeeping left us water in the evening. Unlike every single other hotel I've been to where we either die of thirst or pay $9 for a bottle of water. They even had a fully made crib for our baby and amenities for him as well. Big Plus!! ...and what a surprise. Thank You!!!

Room Service really put forth a grerat effort to exceed our expectations. Lobster on the room service menu was delicious. We had it 4 out of 5 nights.

The movie selection on t.v. was vast and offered at various prices.

The mini bar had a acceptable selection.

The location of the hotel was close in proximity to the Freedom Trail, Tea Party Museum & Aquarium where you can hop a boat to whale watch.

The bell staff were very friendly and always at hand to assist and greet you upon departing and arriving throughout the day.

The Concierge was very knowledgable and friendly. The female concierge was a teeny bit opinionated about some places we inquired about & could have given better information as to how to get directly to the freedom trail and to inform us to wear walking shoes. However this was minor and ey were exceptionally friendly.

The gift shop had the random items we needed on occasion as well as some pleasant 5 minute shopping.

The bar was accomodating to us with a stroller and they made great margaritas & martinis. No changing table in the restrooms though. (that was tough)

Meritage has great clam chowder & friendly staff.

  • Stayed: April 2013, traveled with family
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Thank kognyto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded April 17, 2013

Thank you so much for your kind comments. We are pleased to hear that you were left with a great impression of the Boston Harbor Hotel at Rowes Wharf and appreciate the time you took fully describe your experience. Even our littlest of guests should get to enjoy a little pampering once in a while and providing amenities for them is part of the personal touches we are happy to supply. For your next visit, our in-house babysitting service is a convenient help for parents who would like some time to themselves and our staff would be happy to help you arrange it. We do regret that there were minor inconveniences during your stay, but hope that during your next stay we can fully impress you. Thank you for your kind review and come back and visit soon.

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