We just spent 2 weeks at the Inn at Longwood Medical and were so pleased with the staff and how they make customer service a priority!! We had difficulty with our air conditioner and Noah at the front desk made sure that it was repaired, and that in the interim we could have access to fans or we had the choice to move rooms. We chose to stay put and use fans for an evening and the next day the repairs were completed. The maintenance supervisor was so friendly and willing to make things work out, each day he greeted us with a genuine smile. Our housekeeper (Mon-Friday), I wish I knew her name was friendly, social and did an exceptional job of cleaning our room. Jennifer at the front desk was a ray of sunshine, and brightened our day with her sweet demeanour, not to mention she is exceptionally organized and efficient at her job. Brian also at the front desk went out of his way to assist us in finding a document on the internet to assist my daughter who was taking a course in Boston, then printing and hole punching it as well. There was another gal at the front desk who also was friendly and helpful, to whom I wish I knew her name as well.
All in all if being treated with care and kindness is important to you, do not hesitate to stay at The Inn at Longwood Medical. We are very glad we did!!
- Official Description (provided by the hotel):
- This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more less
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- Also Known As:
- Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
- Best Western Boston
- Boston Best Western