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“Awesome Location, Nice Room BUT read the fine print”

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The Inn at Longwood Medical
Ranked #36 of 84 Hotels in Boston
Certificate of Excellence
Reviewed November 10, 2013

We were traveling to Boston for a medical appointment for our child and relied heavily on reviews to determine where to stay because we have never been to Boston. We choose this hotel based off its proximity to the Children's Hospital and the price. These two things make this hotel the BEST option for any family traveling for a medical appointment. There are some other advantages and disadvantages for this hotel.

Location - The hotel is located about a block or less from the Children's Hospital of Boston. There is no other hotel closer to this hospital. Period. Not much more to say.

Room Rate - If you have a medical appointment, make sure you get proof that you have a medical appointment. You cannot beat the price of this hotel for a medial appointment. Awesome price.

Front Desk Staff - The front desk staff person was nice upon check in. He worked very fast even though he was checking me in and answering phones all at the same time. The hotel seems like it books up very quickly and I am assuming that again this is due to its proximity to the hospitals. So, if you know you have a medical appointment, schedule as far in advance as possible. One more thing, when we were asking a question to one of the night shift front desk staff she was very, very nice and actually gave my little girl a coloring book and small bear which was nice. My daughter liked receiving these small gifts.

Parking - Recommendation is not to check into the parking garage at the hotel until you are actually checking into the hotel. You can park in the parking garage directly across from the hospital. The rate is reasonable. We paid $10 for about 4 hours. The parking at the hotel is $20 per night in addition to your room rate. We would have thought that staying at the hotel would have been included in the parking - it is not. Also, it should be noted that you should not travel in a large vehicle and expect to park in this parking garage. The clearance for the entire parking garage attached to the hotel is 6 feet, 3 inches. So, no pick up trucks, no travel containers on top of your vehicle, large SUV's, etc. - you get the point.

Hotel - We read other reviews that said that staying higher helps to decrease the ambulance sound. We requested a higher room but were told that all the rooms were unavailable and were assigned to a room on the 5th floor on the front side (facing Longwood Ave). I must say that we only heard one siren for our one night stay so the 5th floor is not that bad. Our room (two queen beds) was clean and very nice. The thing that was not expected was how small the room actually is. When traveling with a family be prepared to feel like you are on top of each other. The bathroom is really, really small. And the tub is small too. The room is very nice and the location cannot be beat, but the actual size of the room is less than desired.

Food - The hotel is connected to a food court that has a McDonald's, Chinese food, japanese food, burrito station, a Subway, a Dunkin Donuts and a coffee shop. When traveling with a family, this food court is amazing. I think there were a stores for shopping beyond the food court but we did not explore beyond the food court. I want to note that there is a Starbucks directly across the street too. I want to say DO NOT WASTE MONEY at the restaurant affiliated with the hotel called the Longwood Grille and Bar. Just eat at one of the other restaurants in the food court and save your money or eat somewhere else. But there are no other restaurants within walking distance to this hotel. Read reviews on the restaurant and you will see that it is still operating only because there is no other options. You will see signs all over the hotel that say kids 12 and under eat free with each paying adult - which is appealing. However, the food and service in the restaurant was not worth the price. I ordered the steak tips with garlic mashed potatoes which would have been good had the steak tips been warm or hot when I got them. I ate them luke warm because I spent $15 on the meal. I think my meal was cold because our waitress seemed like she was more concerned with socializing rather than waiting on our table. We had to ask other waiters and the seating attendant to refill our drinks.

Other things to note about this hotel:
Banks - There is a Bank of America across the street.

Transportation - The hotel is located about 3 blocks from the Longwood Medical Stop on the green line of the T line in Boston. After our appointment and before our departure, we walked to subway station and did some sight seeing. So the hotel's proximity to public transportation is wonderful. There is also a bus line stop across the stree. Note, there is not a place to buy a ticket to get on the subway, you have to buy the ticket when you get on the subway at this stop. And you can only pay with cash when getting on. Once you get into the city you can reload your subway "Charlie" card with cash or credit. Note, that children 11 and under travel for free on the subway.

Room Service - Room service comes from the Longwood Grill and Bar restaurant. So, staying with my recommendation from above. Do not order room service. We waited longer than quoted time for food and was overpriced.

Overall, we would stay at this hotel again and will need to stay again when doing follow up checks for our child. Lesson's learned are not to eat the restaurant and maybe ask for a larger room (if available). Our rating is based off of location and price. You cannot beat these two things when it comes to this hotel in comparison to other hotels in the area.

Room Tip: Ask if there are larger rooms available or if all of the rooms are the same size, especially if you...
  • Stayed: November 2013, traveled with family
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2  Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 10, 2013

Honestly, it is the first time i write a very negative feedback on Tripadvisor. I stayed in this hotel for 2 nights during a business trip. Once arrived at the hotel, the entrance hall smelled just freshly painted. The room: extremely noisy (street, ambulances), difficult to regulate the room temperature with the outdated heater, holes in the curtain, small bathroom with outdated shower. One positive comment: the quality of the bed (matress) was good. It was shocking to pay $269 per night for this room.
Furthermore, i had breakfast at the Longwood Grill. Had to wait 5-10 min for the waiter. Quality of food was bad (fruit salad was not fresh).
Definitely, i do not recommend this hotel. It is a shame to pay so much money for poor quality.

Room Tip: If you have to stay there (close to hospitals), ask for a quiet room.
  • Stayed: November 2013, traveled on business
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1  Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

Definitely not a luxury stay, but if you need be in the major BWH medical area this will do. Clearly dated and in need of upgrade, they seem to try and maintain. Service is good. My toilet was in need of replacement without question. The food court is a nice touch and the available CVS is a serious plus. Breakfast in the dinning room was fine and burger with sweet potato fries was a plus (make sure the fries are hot). Would not go out of my way to stay here, but if you must, it does the job.

  • Stayed: November 2013, traveled with friends
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1  Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

This is our tenth time staying a t the Inn. This hotel is the best location if dealing with Dana-Farber Cancer Inst. , Brigham and Womens Hospital, or the Childrens Hospital. All three buildings are connected by interior bridges and the hotel is accessible through the Galleria Food Court which is only 20' feet drm the Dana Bldg. I have been going through extensive cancer treatment and find the location i a god send. Raining, snowing, cold weather NO PROBLEM. The hotel was once a Best Western but since going independent, are making many subtle fixes. The offer a special rate for medical patients and there families. You might find a minor flaw here and there, but the FANTASTIC STAFF and location is priceless.

Room Tip: if you want quiet, ask for a room in back not facing street.
  • Stayed: November 2013, traveled with family
    • Value
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1  Thank Kensjr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

I have stayed at the Inn at Longwood many many times, and I find the hotel staff to be helpful, professional, and kind. Everyday they encounter people going through the worst of what life can offer, and they are always gentle and sweet. Jenna, at the front desk is a breath of fresh air everytime I see her. I come into the hotel cranky and overwhelmed by the traffic and she always is able to make me laugh.
The staff at the restaurant, The Grille, is not as pleasant or professional, and the food is ok at best.

  • Stayed: October 2013, traveled with family
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1  Thank sevenaem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

We found our suite to be immaculate. The beds were comfortable, the bathroom had a lovely walk-in tiled shower, and there was a small coffee brewer, microwave, and small fridge. On a lower floor was the Galleria, which included a food court, and also The Grille, which was a high-quality restaurant. We could not have been more satisfied.

  • Stayed: October 2013, traveled with family
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2  Thank maradis621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

We needed to be near Dana Farber & Brigham & Women's. Inn is ideal for them as well as Beth Israel, etc. Also, we walked to MFA, Symphony Hall, NEC, Gardner & 2 blocks to Green Line [best to go to the Riverside line, which is closer even though we were originally directed to Huntington Av line. Usually a taxi at front door. First room on 6th floor overlooked roof AC unit that was noisy. Immediately changed us to room on front side of hotel. N.B. U are in hospital area; there are many ambulances 24/7. Not too bad at night as they don't need sirens to clear traffic in front of them. Nevertheless, earplugs might be useful. Convenient restaurant/food court. Poor service in restaurant even when not crowded at breakfast. Concierge definitely not a member of Les Clefs d'Or, but tries to help when available. Carpet vacuumed except for ~2 inches along walls where the dust has built up. Otherwise, room / bathroom clean. Save $20 if u don't need refrigerator/microwave.

Room Tip: Ask for hospital rate if u r coming for appointment at local hospitals.
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BocaGators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Ave, Boston, MA 02115-5745
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Boston
#42 Romantic Hotel in Boston
#49 Business Hotel in Boston
#49 Family Hotel in Boston
Price Range: $226 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Longwood Medical 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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