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“Great overnight stay!”

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InterContinental Boston
Ranked #2 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Reviewed January 27, 2008

We stayed at this hotel on a Saturday overnight to celebrate a birthday. We booked the hotel using priority points, so we paid nothing for a top floor room overlooking the city. That may have factored into how much I loved it! We had a great time, and the hotel was perfect. The staff were very friendly and helpful. My husband mentioned it was my birthday and room service delivered a slice of chocolate cake with "Happy Birthday" written on the plate in chocolate, within a half-hour of check-in - on behalf of the hotel. A sweet touch. The room was large, included two walls with windows overlooking the city, which was actually prettier than the harbor view I thought. The bathroom was large and 4 piece, a deep tub separate from the glass enclosed shower. You couldn't see the flat screen from the tub though (but if you could, I probably would have wasted too much time in there!). The gym was great - all new equipment, plenty of room, and the treadmills all faced a wall of glass overlooking the city. The gym also provided plenty of amenities - bottled water, towels, toiletries and disposable razors. The hotel bar was very cool - leather couches and chairs, fireside - drinks were pricey and the late night crowd was the "beautiful people" - but it was fun for us to people-watch for a drink or two. The location is easy walking to Quincy Market. We met friends for drinks there and then walked to the North End for an amazing dinner at La Summa on Fleet Street. Overall, our one night stay was perfect for a night away from the kids. If you can get a deal like we did - even better!

  • Stayed: January 2008, traveled as a couple
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Thank MEM2986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,252 - 4,258 of 4,570 reviews

Reviewed January 2, 2008

I stay in Boston regularly for business (generally for one night at a time) and have stayed at a range of the city's hotels over time, including in the main business area and on the water - and the Inter set new levels for me.

I was upgraded to a harbour view room, which helped, but every impression was positive, from the front desk staff to the room fittings and layout to room service and check out. It felt like a four seasons, although the large lobby was slightly impersonal (but still very well handled, for such a large space).

Check-in/check-out was polite and efficient and there was no issue with adding to bags in store or changing in the gym prior to heading off to the airport.

Rooms have been laid out with a lot of thought and attention to detail, especially for fittings and lighting + bathrooms are great + sliding window to bathroom helps add space. Only negative for me was the overly soft water, but I live in a hard water area, so maybe I notice it more.

Room service timely and high quality.

With the dig now over, access by foot from the main downtown business and/or shopping area is easy, despite the waterfront location.

Can't comment on the restaurants/bars this time.

Overall, a great addition to Boston's hotels and I look forward to returning.

  • Stayed: December 2007, traveled on business
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1  Thank doorstomanual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2007

Best thing about the hotel are the rooms and most certainly the gym and spa area. The rooms are very large and generously furnished. The oversized bathrooms are very nice and well equipped. My bathroom was also spotless and had a great shower and tub area. The TV is a nice flat screen and the views of the city were quite nice. A previous review mentioned the fire station and despite being on the 9th floor, I hardly notice when the fire trucks were dispatched which must have only been twice (that I heard) over my one week stay.

The gym is fantastic and probably one of the best gyms I have ever used in a hotel. There are a good choice of cardio machines, including about 5 treadmills and 5 cross trainers. The gym apparently offers classes as well which are included in the free admission for hotel guests. There are also a good variety of free weights and weight machines. The staff were very helpful and showed me the nice steam room and relaxation area where the treatment rooms for the spas are located. Free water, towels, headphones and fruit were also available. Best of all it is 24 hours. I didn't try the pool but it looked great.

The restaurant was OK but not entirely 5 stars or what you'd expect from a hotel of this calibur. Portions were very American (ie quite good) but nothing seemed particularly special. Suprisingly there was only a very meagre breakfast buffet of fruits, pastries and cereals. Perhaps there is not enough demand (the hotel didn't seem to busy) so maybe this was seasonal? Otherwise, the service in the restaurant was good.

Hotel staff seemed friendly but it was frustrating that it seemed that there was never more than one person at the reception desk meaning that one always had to wait. Otherwise the hotel staff were good. Wifi access was excellent and a reasonable charge of 40$ for one whole week. Wifi coverage was excellent, including seamless from lobby, restaurant to room.

I just had the overall feeling that the hotel nickel and dimed you at most chances. There seemed to be additional fees on everything such as a delivery charge and then tax and then gratuity on room service. Then, no reminder or notice that gratuity was already included once food is delivered. I had some packages from Amazon delivered to the hotel and before ordering them and after receiving them, no one told me that there was any fees for this. In the end, I got stuck with a 46$ bill which was a big surprise. That was pretty lousy. At check-out, my colleague was checking out one day earlier and they insisted on charging him for an extra night stay. This is after our entire bill for three people came well over $5000. It took the Duty Manager to come and remove this charge. Poor discretion or empowerment of the front desk staff.

Otherwise a good hotel but I would consider another one of the large chains closer to the shopping areas, including Newbury Street for my next stay in Boston.

Andrew Wong

  • Stayed: November 2007, traveled on business
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2  Thank BusyFlyingAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2007

LOCATION
We stayed at the InterContinental Boston for 4 days over the Thanksgiving Day Weekend with our 2 children, 6 & 7 yrs old and had a wonderful time. We picked this hotel because of the great offer through TravelZoo ($169/nite) and it's location to the Children's Museum, New England Aquarium, Fanueil Hall, and the downtown shops on Washington Street. Everything was within walking distance. Plus it's a brand new hotel!

ROOM
We had a harborview room that was absolutely beautiful and the only tiny complaint I had about the room was that it didn't have a mini coffee maker. (You can get a cup of coffee for $2.00 from the hotel restaurant, Miel, or go off site to the nearby Starbucks, across from South Street Station.)

BREAKFAST/LUNCH/DINNER
If you are traveling with kids, you may want to go to Finagle A Bagel or Panera Bread for breakfast rather than the hotel restaurant (Miel) in the lobby because it is a little pricey. For lunch or dinner, we would definitely recommend the Legal Seafoods Restaurant across from the New England Aquarium, 10-15 minute walk from hotel. Call ahead for reservations. There's also a 7-Eleven (I think that's the name of it) a few blocks from hotel if you are looking to buy snacks for the kids and/or for yourself.

POOL
The hotel has a very nice indoor pool on the 2nd floor that the kids loved and the big glass windows give you a nice view of the city buildings. Remember to bring flip flops since the pool floor can get very wet. The pool is next to the spa/fitness room.

PARKING
Parking at the hotel was expensive but we knew that it would be - $39/day. We parked at the hotel for the first nite and then moved the car to a nearby outdoor parking lot that was only $10/day (24 hr period). If you take a right out of the hotel, then an immediate right at the next traffic light, you will see an outdoor parking lot on your left. Easy walk back to hotel.

Overall, our experience at this hotel was great and we would definitely stay there again. Hope this review was helpful.

  • Stayed: November 2007, traveled with family
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3  Thank letsbookitandgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2007

Loved the look and feel of this hotel! The location is great. Had a room on the fourth floor and while I enjoyed the city view at night, the room did look directly at the firehouse and there was a fire at 3 a.m. Seemed like there was a five alarm fire at the foot of the bed actually. Favorite part of the stay was the bathroom, great soaking tub! Also really enjoyed the drink we had at Rumba. Service was excellent except for in-room dining, which delivered the extremely expensive pastry basket to the room late, without butter or a knife to cut or spread anything with and the tea water was completely cold.

  • Stayed: November 2007, traveled as a couple
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Thank givemesun-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2007

This is a brand new Intercontinent property that is right downtown on the water. Rooms are immaculate with a kooky passthrough that aloughs you to see into the huge mable / travertine bathrooms if you choose.

Internet was $40/week.
Parking was $38 per night so we parked at a T station $3.50 per 24 hours and took the train in.
There are no coffee makers in the rooms as mentioned by others. I don't get it, but it's the way it is.

From Logan Airport you simply jump on the silver T line and take it to South Station. The hotel is a block away, VERY easy and convienent.

Faneuil Hall is a about a 10 min walk and boston common can reached with a 2 minute ride on the T

Walk across the bridge and eat at the Barking Crab...you may have to line up but it will be well worth the wait. Awesome food at reasonable prices and a funky atmosphere. We liked it so much we went back again.

I'll deffinately stay here again!

-tcf

  • Stayed: September 2007, traveled as a couple
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3  Thank timmycanfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2007

Great hotel

Have stayed many times. The staff is hit or miss, it really all depends who is working that day. Stay away from Mieal past 10pm, the food realy gets horrid. Best bet is suchi-tech for a margarita mohito.

Club lounge is a must. Great hot snacks at night , with awsome wine selection.

  • Stayed: November 2007, traveled with friends
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Thank cramerproduction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Boston

Address: 510 Atlantic Avenue, Boston, MA 02210-2210
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Boston
#1 Luxury Hotel in Boston
#6 Green Hotel in Boston
#7 Romantic Hotel in Boston
#7 Business Hotel in Boston
#8 Family Hotel in Boston
Price Range: $190 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Boston 5*
Number of rooms: 424
Official Description (provided by the hotel):
This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more   less 
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Also Known As:
Intercontinental Boston Hotel Boston
Boston Intercontinental

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