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“Nice hotel - a few problems”

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The Westin Boston Waterfront
Ranked #38 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Ireland
Level 4 Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice hotel - a few problems”
Reviewed June 16, 2009

Overall this hotel was lovely, big spacious rooms, quite modern. nice gym and bar. Staff are very friendly and helpful!

However, eating at the hotel was quite expensive, particularly room service! Also, the hotel was very quiet (as we were there in february) so the hotel closed the starbucks and turned off the escalators. We didnt mind the escalators too much but the starbucks was a big inconvenience as the hotel is located away from everything else so theres no where else to go for a morning coffee or breakfast!
Also, the fire alarm went off one night and we had to evacuate. Afterwards (even the next day) none of the staff could tell us what had happened or if there was even a real fire or if it was just a drill.
Overall i did like the hotel and im sure its a lovely place to stay in the summer!

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZiggyIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Potomac, Maryland
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 10, 2009

Great hotel if you are going to the convention center or arriving by Train at South Street Station. Also about 1 mile walk to financial district which I would not recommend in bad weather. Over-all this hotel is clean, new, and well run. Breakfast is very over-priced so try to get a room rate which includes breakfast. I also got a better rate booking directly with starwood versus the rate the hotel quoted me. This place gets noisy when a large convention is in town as the convention center is literally across the street.

  • Stayed June 2009, traveled on business
    • Value
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Helpful?
Thank novatravelreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Level 5 Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 10, 2009

First off I was traveling for business and was lucky to have my mother and 4 year old daugher join me. I was away for almost a week, so was glad to have them along.

Check in was a breeze even though the lobby was buzzing with conventioners. The woman that checked us in wheeled out a Radio Flyer filled with toys and let my daughter pick what she wanted! Very nice touch indeed. Very friendly and helpful.
Despite what others have said about the concierge service here we never encountered anything but helpful staff, very friendly and willing to give directions, whatever. When we called down for the "trolley tour" they informed us that there was a magician on Saturday morning for the kids, very nice touch. They always said hello to us when we passed by.
My daughter used the pool as well and had a blast. Although we didn't use it, the gym looked awesome. The restaurant food was pretty good, good wine by the glass selection.
The rooms were comfortable, clean, roomy. Nothing to complain about there. We had a view of the water and in the distance Logan airport.
I loved the staff at this hotel, I have nothing but praise for them. Really friendly and courteous!
The reason we picked this hotel was b/c I could walk to the business that I was at all week, and also it was the luck of the draw on priceline @ $150 a night. Now if you know Boston, that's pretty good.
Anyway, you really do have to cab it to most anywhere from this hotel. I personally didn't have the leasure to walk a couple of miles in the evening for dinner. So, we ended up taking cabs to the North End on most evenings. We only had the opportunity to take their shuttle once. Keep in mind their shuttle runs from 5pm to 7:30pm, not during the day at all. With that said, save money by staying here, but be aware that you'll have to cab it, or bus it on the silver line to catch the T. No one mentions that the silver line is a bus.

Good time and good stay at this hotel, even though it's a bit out of the way of downtown.

  • Stayed June 2009, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank jamfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review, June 16, 2009
I would like to thank you for the kind words you had for our staff, particulary, our Concierge Team.

We are also happy that your daughter enjoyed the magician in the lobby on Saturday morning. He was part of our Kids Unwind Program that just rolled out and we predict it will be a huge success in the future.

I would also like to point out that although the Silver Line is a bus, the South Station T stop is just a 10 minute walk from the hotel and will take you to just about anywhere in the city you'd like to go. Thank you for choosing The Westin Boston Waterfront.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easthampton, Massachusetts
Level 5 Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed June 7, 2009

Very comfortable beds, convenient location for conferences, pricey. Get the lobster truffle mac n' cheese downstais. Decedent and delish!

  • Stayed November 2008, traveled on business
    • Value
    • Location
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Helpful?
Thank LillyDeViaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greece
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 16, 2009

Stayed for work, May 09.
Walking distance to the center (20 min) or few dollar taxi ride. Great skyline view from the city looking rooms. Has a well equipt gym, pool, and rooms. Very helpfull staff.
Free internet in the lobby and paid internet in the rooms.
Usually very busy due to its size and use as a convention hotel.

Would recommend it for work, might want a city center hotel for leisure though, closer to old Boston.

Starbucks in the lobby is a good plus too.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CIVGreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveAssistant32, Executive Assistant to the General manager at The Westin Boston Waterfront, responded to this review, June 8, 2009
Thank you for the kind comments and positive feedback you provided. We hope you will consider The Westin Boston Waterfront for your next trip to Boston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 5 Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 13, 2009

My wife and I spent one night at the Westin Boston Waterfront last week. We checked in at the Starwood Special Guest counter and were cheerfully greeted by representative Anna. I reminded Anna that I had called the night before to request an upgraded room. Even though she had no record of my request, she quickly said, "You're in luck, one just opened up." With a pleasant smile, she quickly punched out our two keys and sent us on our way to the 10th floor where we had a beautiful waterfron view. We were too tired to eat after the long flight from San Diego, so we ordered room service. We had what was probably the best Boston clam chowder ever (a bit of a bacon flavor) and a giant sirloin burger. After a refreshing night in the "Heavenly Bed," we headed for the in-house Starbucks and tasted the morning's delicious oatmeal and coffee. This was very reasonably priced compared to the room service breakfast that the hotel promoted highly. After business, we walked to the transit terminal and caught the $5.00 "Charlie Ticket" one way Silver Line bus for an easy one half hour trip to Boston Logan, Terminal B, American Airlines. We had received a copy of our folio under the door during the night, so it was not necessary to check out at the front desk. All in all, we were excetionally pleased with the Westin and will certainly stay there again when the need arises. The only very minor flaw regarding the hotel is the walking distance to the entertainment and business areas of Boston. On the other hand, if one has business or is attending a conference at the Convention Center, the hotel is the most conveniently located hotel to this venue.

  • Stayed May 2009, traveled on business
    • Value
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Helpful?
Thank maltasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire UK
Level 5 Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 3, 2009

We stayed here at the end of our tour of New England for one night as it was close to the airport. We found it easily, parked in the self parking (approx $27) and were quickly checked in to a room on the thirteenth floor. We explored the restaurants and went for a swim before heading down to the bar to chill inffont of the TV showing the game. The concierge was excellent when asked how to spend the evening yet not go to a restaurant - one of the harder questions to answer i thought. The whole hotel was fine, probably set up more for the business traveller then leisure but everyone was extremely helpful and polite.
The next morning we loaded the car up and left it there before walking to Downtown crossing which wasn't really that far at all and then we wandered across Boston all the way to Copley Place and back. The Transit is just across the way from the hotel but we were in the mood to mooch before our long flight home, so I would have to disagree with those people who complain about the hotel being far from anywhere , I would say it was about a mile from Downtown crossing. A very pleasant stay. My only complaint about the hotel was that out of the nine hotels we stayed in (ranging from inns to enormous hotels) this was the only one with a charge for internet connection in the room and it wasn't wireless so useless for my i-touch.

  • Stayed April 2009, traveled as a couple
    • Value
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Helpful?
2 Thank Bertie3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Boston Waterfront

Property: The Westin Boston Waterfront
Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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