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“Modern, but out of the way.”

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The Westin Boston Waterfront
Ranked #40 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 5, 2013

Just visited between 29.8 and 1.9.2013 from UK. Waterfront maybe the area, but the hotel certainly isn't on it. Need to use 'Charlie' to get to the town centre in comfort on hot days.
Lobby and room excellent. House staff very good in providing us with a kettle for tea, as the coffee machine only provided coffee tainted water. Big thanks for that.
Breakfast over priced for what is available. Canadian back bacon on room service; why not on the buffet instead of the blackened crispy bacon served. Asked seating staff for some brown sauce or tobasco. Thanked her for NOT providing it as we left. Reply "Oh, I'm sorry". Not what is expected from a claimed 4 star hotel. Don't be surprised if room not serviced until late afternoon as ours was on the first day. The above may seem minor to some, but when it is the first hotel on a 3 week USA tour then they need mentioning.
All above mentioned at checkout and thanked by duty manager. Other facilities very good.

  • Stayed: August 2013, traveled as a couple
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Thank JS K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 6, 2013

Thank you for taking the time post your review and share your experience. While disappointing to read, your comments will allow us to improve upon our services where necessary,. I hope we have the opportunity to host you again in the future. We would welcome the opportunity to provide a more enjoyable experience for your next visit.

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1,420 - 1,426 of 2,658 reviews

Reviewed September 4, 2013

The best part of the hotel that it is in walking distance to harbor front restaurants and subway lines. Being at the convention center, the hotel definitely catered to business folks. Rooms were well appointed. The view from my room was facing the back of the building looking out at the undeveloped and warehouse section of the neighborhood. A bit too much cement to look at!

Room Tip: Choosing a room in the front of the hotel would probably get you a better view. I imagine you would...
  • Stayed: August 2013, traveled with friends
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Thank CPMO2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 6, 2013

Thank you for posting your review. We appreciate your feedback and hope you will consider staying with us again in the future.

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Reviewed September 3, 2013

Great service, great rooms. Great view, easy to reach by car, close to downtown as well as freeway. Parking was easy and a good value. Coffee availability in lobby was reasonable and easy accessible. Also westin amenities were available.

  • Stayed: August 2013, traveled as a couple
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1  Thank Bobphilip19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 4, 2013

Thank you for taking the time to post your review. I was thrilled to read you had an enjoyable stay and we look forward to hosting you in the future.

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Reviewed September 3, 2013

greta food, good rooms and close proximity to Summer St area of Boston's harbour renewal make this an excellent business hotel. Its co location with teh cnovention center means that room availability can be a challenge but when rooms are available this is my Bsoton business hotel of choice.

  • Stayed: July 2013, traveled on business
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Thank DucatiSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 4, 2013

Thank you for providing your review. We appreciate your feeback and hope you will consider stayiing with us in the future.

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Reviewed September 2, 2013

Reading the other reviews, other guests mentioned that very few rooms had a water view, but my boyfriend and I really did not mind as we woke up early and went to bed late so there really wasn't anything missed. The location was great from the airport, and a free shuttle as well!

We were very early to check-in and they immediately accommodated us and wanted to offer us another room but we said we would come back at proper time.They let us leave our bags.

We opted out of house cleaning as part of their new green initiatives, and we got $5 vouchers to use towards any of their amenities, it came so in handy for the boost of morning caffeine.

The rooms were spacious and clean, great showerhead!

We even borrowed an umbrella and lost it, but they said they would not charge us, which is great because we felt absolutely so bad!

There are two subway lines that are in the vicinity (World Trade Centre and South Station).

We truly enjoyed our stay! We will return in the future, when we go back to Boston!

  • Stayed: August 2013, traveled as a couple
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1  Thank samtl1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 4, 2013

All I can say is WOW - thank youso much for such a fabulous review. We appreciate your feedback and look forward to your next visit with us.

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Reviewed September 2, 2013

Good sized comfortable clean room. Quality amenities. Room with view of a wasteland but that was evident from research carried out before booking and also reading reviews on trip advisor. From early morning thru early afternoon constant bang bang bang " housekeeping , housekeeping ". Bang bang bang " housekeeping , housekeeping " up and down the corridor. This coupled with maids shouting to each other from doorway to doorway made a lie in impossible after a late flight into Boston the night before. Room service took over an hour to arrive and was OK but just warm enough to eat when it did finally arrive. Discount was offered by friendly staff. OK experience but do you research before you book so you know what to expect.

  • Stayed: August 2013
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Thank Yorkie1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 4, 2013

Thank you for posting your review. I'm truly sorry about the noise levels in the corridor from the Housekeeping staff and I will share your comments with the entire team for training purposes to ensure a restful experience for all of our guests going forward. I hope you will consider staying with us again in the future to experience what real Westin hospitality is all about.

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Reviewed September 2, 2013

Only a 15 minute cab drive from Logan Airport and located in an area designated for redevelopment, the Westin is fairly new, attractive in design and rooms with all the expected features. We were fortunate in getting a higher level room with views over the Boston skyline and the waterfront. Almost adjoining the hotel is a conference centre. The Boston trolley, a hop-on, hop-off service calls in at the hotel which is an additional feature. The staff are probably some of the best ever encountered. They were informative, helpful and made us feel as if they really cared that we had a good stay. The breakfast is recommended and again the staff ensure a plentiful supply of coffee, juice and smoothies. The only negative is the lack of free wifi

  • Stayed: August 2013, traveled with family
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Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this reviewResponded September 4, 2013

Thank you for the wonderful comments you had for our property and for recognizing our hardworking staff. We pride ourselves on providing outstanding customer service at all times and your comments validate what a great team we have here at The Westin Boston Waterfront. Thank you for the feedback and please visit us again in the future.

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer St, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
Price Range: $197 - $658 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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