Hotels geared to business have increasingly tilted toward the airline model but without the low base price. The Westin Waterfront touts luxurious beds and I must say that they delivered big time on that. The beds are sumptuously comfortable - firm but not stiff, elaborate bed covers and pillows - perhaps the best bed on the road that I have experienced in some time. The room was meticulously cleaned (maybe a little more bleach plus muscle on the shower grout please). The towels were luxurious and plentiful. The TV was a nice HD model as one would expect. The room was reasonably quiet. However, virtually every other aspect of the hotel is geared to extract additional charges. Internet at $20/day with no lobby access is an affront in a hotel with this kind of daily rate. This reason alone earns an AVOID if you can and sets the stage for all other services. The TV has a cable connection that superficially seems to afford lots of entertainment but even old TV episodes streaming cost $ along with first run movies and the inevitable porn offered. The fridge is $. Moving downstairs the restaurants are pricey and the food incredibly bad. AVOID eating at the Westin. The downstairs Starbucks has the MickeyDee version of food and java - predictable but hardly a refuge. The one included in the price service - that is free - is the lobby airline checkin / boarding pass printer but even that failed with my airline which insisted on formatting its pass for a landscape sheet of paper but the printer was spot welded to portrait. The Westin is in the middle of no-where - that is across from the Convention Center but is long distances from any other vendors whether little things like coffee, bars or food establishments. Not a place to spend a few days without a car (parking is >$20 per day. Coupled with a tax the visitors add-on of 14.5% to fund the convention, city and tourism taxes. So like a lot of enterprises these days, it is all about maximum funds extraction but actually delivering a pleasant experience is a lower priority and hit or miss in totality. So the goods were really good but the bads were ridiculously painful so the result is average even though one would be tempted to downgrade much further for the annoyance. Others in the industry understand the word hospitality and walk the walk considerably better than the Westin Boston.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin