We arrived for 4 days over Christmas, and inasmuch as there are no conventions/conferences/whatever going on next door, this was a very quiet place. But there were other ramifications. The restaurants and bars had gone away for the week. Our only breakfast choice was the originally planned as elegant 'Sauciety' on the reception level, which opened at 6:30 a.m. and which offered oatmeal at $10 per serving. Our room was unremarkable, the wifi connection to the computer was broken, but fortunately we had our own in our bag. The toiletries were fine.
But there is a gimmick they advertise largely in posters throughout the lobby... save the world by opting not to use all the water/electricity/detergent/what have you and hang out the 'green world' tag on your door and thus not have your room serviced that day, for a $5 credit at 'participating food and beverages in the hotel.' Sure enough, we hung out the tag before 2 a.m. and at 4 ish were awakened by the sound of stuff sliding under our room door. It turned out to be our hang-tag and the $5 credit card. At reception that morning, I inquired if we could perhaps be given two coffee tubs as we weren't having the room serviced. NO, that is part of servicing the room. Note we'd only gotten 1 decaf coffee tub anyway, although 2 regular tubs. Okay. Finding after the fact that there were precious few options to use our card, we nevertheless opted on our 3rd night to again try to save the world. No under the door return of hangtag or card, so that morning inquired and were rather abruptly given our second card. And of course no more decaf coffee tubs. Having read in the guest services booklet provided in our room to expect our bill under the door on our final morning, we were a little surprised that nothing appeared. Checkout was a charming experience. 'How was your stay?' 'Well, this discount thing for saving the world was a little disappointing. We tried to use the cards in the Irish pub accessible from your lobby (because the City Bar was closed for the week) and they were declined.' 'The Sauciety accepts the card' 'But it won't open for another half hour.' 'You could have used them for room service' 'The card doesn't say that' 'Well, I know that', yeah, great. I explained we'd expected an under the door bill to examine. 'We don't do that anymore.' 'But your guest services book says you do.' 'Well, it's outdated.' I guess that was something else he knew. He explained we could apply those dollars to our Starwood account and I noted that we were not Starwood members. 'But you're on the Starwood Floor!' 'Is that my fault???' 'Would you like to sign up for Starwood?' 'Do I sound like I want to?' To his credit he asked 'How can we make this better for you?' Citing the life-size posters promoting the 'save the world' deal, I asked why we simply couldn't be credited $5 each day we declined all the terribly costly room servicing, but I don' t think he was really listening by then.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin