The location of this hotel is better than it seems on first impression. The nearby silver line bus connects to downtown and the airport. Even walking to the North End was quite doable and we're in our 50's. The room was clean and well-appointed, albeit a bit small. Beds were wonderful. Double-headed shower was great. We used the lovely fitness center every day. But the downsides were considerable.
Our first day we had a drink at the lobby bar. 27$ ( before tip ) for one shot of decent whiskey and a glass of house malbec. Hard to swallow...
The biggest problem was their internet and cell phone connectivity. They charge two different rates for high speed internet in the rooms but allegedly provide a half hour of free internet access in the lobby. The "free" service was shaky at best and they tried to sell us better service after only 15 minutes or so on-line. The worst part was that the 3G service for our smart phone didn't work in the room. They seem to have it partially blocked in some way. We couldn't even use our cell phone to make calls from the room- even though the T-Mobile service was fine everywhere else in Boston. We ended up feeling that this place, while presenting itself as oh- so- green and customer friendly, was scheming to get every last nickel they could out of us.
When one shells out big bucks for a 4 star hotel it's natural to expect, at a minimum, the sort of connectivity that's available free of charge at any cheap roadside motel chain. I can't imagine returning unless/until this is rectified.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin