I spent one night at the Courtyard Boston-South on a recent business trip. It was a frustrating stay from the minute I closed the door to my room until I attempted to eat breakfast the following morning. While the room was large and had the appearance of being updated, it was certainly not. From the cracked and loose floor tiles in the bathroom to the stained carpet and sheets the room was far from perfect. I couldn't get the wifi to work, so I called the front desk to inquire about the issue and the front desk clerk told me the wifi was still down. Still down? I just checked-in. It would have been nice to inform me of this five minutes ago when I checked in. The wifi was never restored. My frustration continued at breakfast the following morning. The overly-priced buffet seemed to be missing some dairy products, including the waffle mix. When I asked about the waffles, etc... I was told the refrigerator was locked and the keys should be coming in ten minutes. Ten minutes came and went... and so did I. I left without eating and walked to the neighboring shopping center for breakfast at Panera Bread. When I returned to the hotel from breakfast I was thinking about my rating for the hotel when I overheard a woman at the count say "this was the worst breakfast ever. I want my money back!" I could not have agreed more. Next time I'm in Boston I will take a pass on this property.
- Official Description (provided by the hotel):
- *GPS USERS USE 7 ALLSTATE ROAD, BOSTON MA 02125. The new state-of-the-art Courtyard South Boston provides greater flexibility and choices for our guests, featuring inviting, flexible spaces to work or relax in, free high-speed Wi-Fi throughout the entire hotel & easy access to the latest news, weather and airport conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro, which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Our location in “Southie” is located 4 miles from Logan International Airport (BOS), 2 miles from the city center and a heartbeat away from Boston attractions including Fenway Park, TD Bank North Garden, Freedom Trail and Quincy Market. We offer shuttle service to and from Logan Airport for an additional fee of $5.00 per person each way. For other options, Andrew Square Station is within walking distance and 3 stops from the city center. ... more less
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- Also Known As:
- Courtyard Boston-South Boston Hotel Boston
- Boston Marriott
- Boston Courtyard