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“Nice - Almost Great” 3 of 5 bubbles
Review of Residence Inn by Marriott Boston Back Bay/Fenway

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Residence Inn by Marriott Boston Back Bay/Fenway
Ranked #9 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Potomac, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice - Almost Great”
3 of 5 bubbles Reviewed January 8, 2014

I have not been to Boston in years and was excited when I read about this brand new hotel. The hotel is beautiful, although it could use more signage. I almost drove by it. The staff is super nice and the rooms are well put together. So why am I calling it average? A few reasons - for a hotel open only since July, there were quite a few "dings and dents" (cracked dry wall, chipped furniture, etc.) in the room. Did no one notice? Also for a newer property, there was not one USB charger in the room. Even the low end properties have these. Since I am a Marriott Rewards member I got a 7th floor room. Well, until @10pm I heard the treadmills pounding above me - at least I hope it was treadmills. The part of the trip that really upset me, however, was the food service. I stay at lots of Residence Inns and they are know for having coffee available 24/7 and breakfast in the AM. Sometimes there was coffee and sometimes there was not. I left for appointments each AM at 6 and breakfast was not yet available. Never seen this before.

All in all, I enjoyed my stay but will probably choose another Boston area hotel for my next trip.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 13, 2014
Although you have shared your praise for our staff and the aesthetics of our rooms, it is disappointing to learn that your recent experience at our hotel did not fully impress you. Customer satisfaction is our ultimate goal and we will share your feedback with the team so we can continue to improve the experience for future guests. Thank you for taking the time to post your comments. We hope to have the opportunity to welcome you back the next time you are in the area.
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1,351 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (253)
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Alexandria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 7, 2014 via mobile

We loved the free hot breakfast! The service of all was excellent. This is a new property near Fenway. The bed was a bit too firm for my liking, but overall a great family friendly place to stay. We stayed over New Years and took advantage of Boston's First Night activities.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kd_wvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 13, 2014
It was a pleasure to have you stay with us and ring in the New Year! We’re delighted that you had the chance to attend the First Night® Boston celebration. The event is a fantastic way for the entire family to spend time together during the last few hours of the year. Thank you for sharing your lovely review. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New City
Level Contributor
93 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

Excellent stay, clean room, professional staff, all around an excellent place to stay for the Frozen Fenway this past Saturday. Highly recommend the Residence by Marriott if going to a ball game at Fenway Park, its a 2 minute walk away and plenty of places to eat and drik in the neighborhood.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 13, 2014
Your review and recommendation are greatly appreciated. We’re so glad that you enjoyed your stay with us. The Residence Inn Boston Back Bay – Fenway is just steps away from Fenway Park where each January the Hockey East schools play at Frozen Fenway! Please come back and see us again soon.
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Belo Horizonte, MG
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

We got an extra bed for our 12 year old boy and we could bet by very well in the room.
Decent breakfast if you are not great eaters although they ran out of yogurts one day.
Workers are friendly and very helpful.
We forgot a scarf and a hat in the hotel.
The only con is parking fee US 40/ day for keeping a car in the parking lot when T-subway is good enough to get around the beatiful Boston.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ricik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 13, 2014
Thank you for sharing your comments about your stay at the Residence Inn Boston Back Bay – Fenway. We were glad to hear that you enjoyed your time here and found our staff to be so friendly and helpful. The next time you are visiting the area we hope to have the pleasure of welcoming you back.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

I stayed at the Residence Inn Back Bay/Fenway and it is clean, well maintained and in a great location. The staff is very helpful. The breakfasts were set out with fresh food. THe room I had overlooked Fenway park, which is very cool.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank PinkDaisy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 13, 2014
Whether you are visiting the Residence Inn Boston Back Bay – Fenway for business or pleasure, we offer many amenities for our guests to enjoy. Thank you so much for your praise for our staff and hotel. We are delighted you had a great stay and hope that we can welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 30, 2013 via mobile

We stayed here for 3 nights, and it was pleasant. Nothing exceptional (especially not the view - looking out over a parking lot) but comfortable and clean, and good value. Relatively good access to the Fenway T station on the green line (about 8-10 minutes walk to the hotel), although if it was raining a taxi may have been required. Right next door to Fenway Park if you're a baseball fan. Decent selection of eating places close to the hotel - the Longhorn steakhouse has good burgers - and a Starbucks fairly close too. The hotel is quite new so the rooms are quite modern and very clean. The receptionists were very happy to help and friendly. One complaint is that on more than one occasion we experienced lukewarm showers - not sure if we were just showering at "rush hour" or if there was actually a problem with our particular room. The pull-out bed for the 3rd/4th person is not particularly comfortable, but not the worst I've slept on either. Overall we were pleased.

Stayed December 2013
Helpful?
1 Thank Bsomalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 3, 2014
At the Residence Inn Boston Back Bay – Fenway, it is our goal to provide guests with clean and comfortable accommodations in addition to delivering outstanding service to ensure the best experience possible. Thank you so much for your review. It was delightful to learn that our hotels accommodations, location, and staff were appreciated by you. We would however like to apologize for shower temperature; we hope that on your next visit you will notify us of any concerns right away so that we may address them promptly. Please visit us again soon.
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London
Level Contributor
175 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

What a superb hotel, in a great location - located in Fenway, this brand new property features large rooms with full kitchens, full size fridge, dining area, comfortable bathrooms, large LCD TVs, large couch, study desk, free internet and I believe they have breakfast and evening foods during weekdays also provided, free.

What a great deal and it's just a walk down the road to the Kenmore T station, which takes you everywhere or you can take a leisurely stroll to town. The gym is superb - but it would be nice to include a Precor eliptical trainer like the Precor Amt 100i, rather than 3 of the standard elipticals and also a rowing machine - but i'm not complaining just some constructive feedback on your gym supply.

Love the top floor views of Fenway park and cocktail bar. Plenty of restaurants down and around the corner.

This is my now preferred hotel in Boston! Love it, this is now my 2nd stay. Last stayed in Room 203, checkout 22 Dec, it was the smallest room in the property but it was still huge... be nice to see what it's like in a larger room (they must be HUGE) to compare it to next time, although this room was just simply amazing, even though it was on the 2nd floor vs I think 8th floor last time.

Room Tip: Ask for an 01/03/05 room at the rear if you want quietness away from street, facing rear alley, any...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kawoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, January 3, 2014
We are always happy to hear from our return guests and truly appreciate that you chose to stay with us again for your recent business trip. It was an honor to learn that the Residence Inn Boston Back Bay – Fenway is now your preferred hotel in Boston, thank you. We were thrilled to find out how much you liked your accommodations and the many amenities our hotel offers such as our fitness center. Thank you for sharing your comments and suggestions. We hope that we will have the opportunity to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Boston Back Bay/Fenway

Property: Residence Inn by Marriott Boston Back Bay/Fenway
Address: 125 Brookline Ave, Boston, MA 02215-3904
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 83 Hotels in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Boston Back Bay/Fenway 3*
Number of rooms: 175
Official Description (provided by the hotel):
Contemporary yet comfortable, our extended stay hotel offers a convenient location steps away from Fenway Park. The brand new suites include luxury bedding featuring thicker mattresses, full sized pullout sofa bed, fully equipped kitchen and stovetop, refrigerator, microwave oven, and dishwasher. Complimentary high speed & wireless internet access. Complimentary hot breakfast buffet, complimentary evening social (Mon - Thu), complimentary grocery shopping service. ... more   less 
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