Ok let me start ...We have eaten here many times and every time in the past has been a wonderful experience...This visit we had a 8:30 reservation, and there were 6 of us in our party but four of us got there at 7:30 to socialize and enjoy the bar.
The bar was not busy and yet we were ignored by the bar staff...we took it in stride and were happy to get our own drinks for the table. The last two members of our party arrived one of them wearing a hat, asked to have it checked and the host (who needs to work on his customer service skills like he does on his Salvatore Dali like mustache.) told them that not only could he not safeguard the hat but gave a remark questioning why it should be expected.
We got seated at 9:35 for our 8:30 reservation...Four of the entrées arrived together and after 20min with no sign of the remaining two meals...our waitress checked in with the table...she had no idea the meals had never come. She apologized and told us the kitchen had forgotten and were in the process of getting them out to us ...another 20min later... (now 40min after the first 4 meals arrived)...the missing entrées arrived ...cold.
We voiced our concerns to the waitress and she told us she would alert the manager to the experience...When the bill arrived not only was there not one show of consideration but the manager ...a woman who refused to give her name and just referred to herself as "the manager" told us that "things happen, sometimes the kitchen is off and there is nothing we can do for you".
Needless to say...we will NEVER be back and we will make sure that no one else is either.
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