Our dinner service was extremely slow, from the long delay in taking our orders right through to having to get up from the table and ask the first employee we could find, who happened to be the bartender, to track down our waiter so we could get our bill. Even after that there was an issue with the bill and there was another ten minutes of getting that straightened out. One of our party complained about the service to the manager and his response was that they were very busy that night but I think it was more that they were understaffed and disorganized. He did apologize but he made it sound like it seemed reasonable to him that dinner in a busy restaurant should take three hours and include having to go find the waiter.
I tend to be an "easy grader" on TripAdvisor if I think a restaurant is delivering the food and service they advertise. Our experience did not meet the 4 rating and there is no reason why a fancy restaurant here in Boston can't take orders and get the dishes out of the kitchen within a reasonable time frame. Perhaps this review will help the management evaluate the importance of having enough staff and having them work together to take care of the clientele.
Some of the dishes were good and others were just average. The grilled watermelon appetizer is very nice and I had a delicious risotto. The ambience is nice and it was lovely to sit outside on the patio.
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