You may read the title of this review, and wonder, "how can that be true? ", well let me tell you! Yes, fine food and drink are important when it comes to dining, but restaurants are also part of the hospitality business. The dictionary definition of hospitality is "the friendly reception and treatment of guests or strangers", and true hospitality is exactly what we received this past Friday night at Pagliuca's!
Friends of our from Maine had picked Pagliuca's and were already seated at the table when we arrived, The husband was on the phone, in a very serious conversation, and looked quite concerned. The wife explained that he realized he didn't have his money clip with him (which had not only all of his credit cards, but also his driver's license). While this would always be a bit disconcerting, the real issue was that our friends were catching a 7:23AM flight from Boston's Logan Airport the next morning and he needed the photo ID to board the flight. So, he really needed to find the license. If he didn't find it, they would have to drive back to their home near Portland to get his passport for their flight the next morning. Needless to say, it would be very difficult to enjoy any meal under these circumstances.
So, we all agreed the best thing to do was to retrace his steps, including going back to where they were staying outside of Boston that night (to be close for the very early flight). We explained this to our waitress, and left a tip for her, as we held a table for 20 minutes on a busy Friday night (while our friend went to check to see if his money clip was in his parked car), and drank some water, but didn't order. We had all been looking forward to a great meal, as Pagliuca's had been highly recommended, but until this problem was solved, none of us could think much about food.
As we four put on our coats and headed out, the owner looked a bit surprised and distressed -- I doubt many people leave this great restaurant without eating. We saw the waitress explaining things to him as we exited. The story doesn't end here. The owner, who had only heard that our friend didn't have his money clip, came out onto the sidewalk , and told us we could all still eat, and just pay him another time!! WOW! We explained that the other three of us all had money and credit cards, but we had to find the license before their early flight.
We returned to where our friends were staying and the money clip was there!! (Yes, after being in Boston's North End, the Italian neighborhood, I did invoke the old prayer to St. Anthony , "Dear St. Anthony, look around, something's lost, that must be found"). We will ALL be returning to Pagliuca's to enjoy a meal as soon as possible, and while I know the food will be great (as it smelled wonderful!) what will bring us back time and again will be an owner who knows and extends true hospitality, "the friendly reception and treatment of guests or strangers" .
Be sure to take a left turn off of Hanover Street to 14 Parmenter where the staff at Pagliuca's knows how to treat guests and strangers!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.