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“Great Hostel”
Review of HI Boston

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HI Boston
Ranked #1 of 30 Specialty Lodging in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 27, 2012

Stayed here in November, 2012 for four nights -- three in a six person dorm and one night in a private room. The staff was helpful and patient. Extremely neat and clean hostel that was purposely built with travelers in mind. The private room had a private bathroom and shower, which was pleasant and unexpected. The location was very close to theaters, dining and a few blocks from Boston Common and a 10 minute walk to South Station. I would be eager to stay here on my return to Boston.

  • Stayed: November 2012, traveled with family
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1  Thank WillaRosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 21, 2012

I recently stayed at the HI Boston hostel for a conference and thoroughly enjoyed my stay! The building is spacious and well decorated, the free breakfast is amazing and the staff is helpful and friendly. Maureen was a real standout and really helped make the stay even more fabulous with her chipper attitude and consistent warmth and smile.
The building is super green, with motion sensor lighting and toilets that use less water plus a ton of other sustainability accoutrements.
Overall, a wonderful stay, quiet rooms for sleeping and spacious dormitory accommodations. And the hostel is withing walking distance to the commons, great theatre, good food and tourist attractions like the Freedom Trail.
Thanks for everything!

  • Stayed: November 2012, traveled on business
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Thank JanG503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

HI Boston is new and in the perfect location. The coffee bar at he front desk offered a European feel that I am use to. Lots of open space and common areas to interact. There were still obvious construction work that needed to be completed but overall stay was great.

  • Stayed: November 2012
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2  Thank Out C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

Until a few years ago, I often stayed in hostels over a fifteen year period and enjoyed the ambiance. SInce using a sleep apnea machine, which I am not about to set up in a dorm room, I have gotten away from hostels and developed a taste for nice hotels ( when I am not camping ) as evidenced by a number of my Kimpton Hotel reviews, which on this trip I stayed in at Chicago and Washington. My travel companion suggested that we try the new Boston hostel with a private room, which at $99 is miles cheaper than those fancy hotels. We were overall very pleased with the place, which opened this past June. ( I fondly remember my Christmas, 1996 stay in the previous facility, when seven of us from various countries had a wonderful Christmas dinner in a pub. ) The place is well run and we were cordially greeted and made our way to our small but adequate room on the fifth floor. When my friend, who is somewhat disabled,( mild cerebral palsy ) travel on Amtrak, he gets into the upper bunk on the sleeping car, due to my breathing machine. But I took a look at this bunkbed and said no way is my friend going to try this one. The ladder has narrow rungs which are hard on the feet and the railing must be climbed over on the upper level. Now we are both considerably older than the 20 year olds, yes, but I found it precarious to get in and out of this bunk. There was a shelf on the wall for my breathing machine and after our symphony concert we watched the election returns on the TV in our room. The free breakfast was pretty good, but some of their equipment, like toasters, is not holding up too well under heavy use. One of the two elevators was out of service most of the time during our three night stay. We were able to do laundry, but most of the washers and dryers were out of order. Other than these items, we had a good stay being among the international travelers, who I must say were a fine bunch of ladies and gentelmen.

Room Tip: Probably the best deal in downtown Boston.
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  • Stayed: November 2012, traveled with friends
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2  Thank EAZELIFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

First, this is a new hostel (opened in June 2012), so our expectations were higher and we weren't disappointed.
We stayed for 3 nights in a private, ensuite room. We flew in from London, late. Took the silver line bus from airport to South Station, then grabbed a cab (if it wasn't late, if I wasn't sick with a cold, we would have walked. Before I forget, we used the website:
http://www.taxifarefinder.com to find out what a taxi would cost from South Station. It was great. It gives you a map, so you can follow along and not get taken 'the long way' to your destination, plus it let us know that there would also be a toll from the airport, not included in the cost of the fare, which was very helpful...back to the hostel.
We called the hostel to let them know we would be in late, and they have 24 hr ck in (though they lock the door at midnight, just ring). We were on the 3rd floor, see photos. The room was quite large, but stark (though colorful), which didn't bother us. We had a double bed, not a queen, still no real problem. The mattress looked like it was pretty darn thin, but it wasn't too bad. Nice long 'window seat' which was useful. We didn't mind the view of a flat roof top, since we could see a bit of the city lights. We didn't hear any road noise, but there were a few sirens, nothing upsetting. No carpeting, since it was Oct we wore slippers or socks. The room had 2 'mushroom' looking, bright yellow, stools. They were metal and they squealed like fingernails on a chalk board when moved. Maybe they should put some cork on the bottom of them??? Did hear doors slamming, even though they have a quiet time between11 pm & 7 am. Gave a feeling that we were in a prison movie or such. Again, not a big issue, but not sure how full the hostel was. Each side of the bed had it's own reading light - nice touch, plus a bedside shelf for each person. There was only one light in the main room, a bit stark. The bathroom was great - good light, hair dryer in convenient location, extra outlet (yeah), the sink is on the small side, large shower which was easy to work, the shower had a built in soap dispenser and shelves. The shower curtain was a map of the MTBA, so you could, if you were so inclined, plan your whole day from the toilet. There is an ironing board and iron in the room and plenty of room for luggage. Breakfast was included, but, being sick, I couldn't get down there in time. They have a nice laundry room, which for us ia a great bonus, though this time we didn't use it. The LOCATION is GREAT! We walked everywhere - Starbucks, Boston Common, MTBA stop-China Town. About a 1/2 mile from South Station. We can recommend Montien, a Thai restaurant, just a few doors down from the hostel. We ate there once, then went back for takeout. In the lobby they sell water, pop, coffee, and desserts. They always have free cookies in a basket. We liked it and we would stay here again, as long as it stays clean and the mattresses don't go too flat.

  • Stayed: October 2012, traveled as a couple
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1  Thank MapMinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

All brand new.... the hotel fitout, the bedding, towels and heaps of them, bathroom compact but fine, loved the flat screen TV, hairdryer and other facilities, thought we were in a hotel not a hostel.

Free breaky was great, the atmosphere was quite amazing to watch, so many people from every corner of the world, sharing breakfast.

Location was brilliant, around the corner from Boston Common and China Town, handy to everything, taxis are easy to get and cheap.

I was travelling with a friend, and she was worried we would be the oldest ones there, but we weren't, and who'd care if we were, everyone was very friendly and the staff very professional.

Really liked Boton, felt like a comfortable big country town.

Room Tip: Private room were good, but heard the dorms were fine too.
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  • Stayed: October 2012, traveled with friends
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3  Thank Lifesaholiday1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

This is our experience how badly a situation of overbooking can be handled and the second worst customer service during our two-month road trip in the US.

We made a reservation three weeks prior to our arrival for two people, two nights to a standard mixed dorm. It was said on the website, that kind of room would be available just for parties of two or more. The booking was confirmed with credit card information as usual.

As we came to the hostel at 7 pm, the lady at the front desk took the payment. Then she went silent and went to ask her boss to come to see the situation. Neither of them spoke to us. Then the manager on duty went away and she continued with the process, not saying a word to us about any kind of problem. After a while she started giving the keys. She just tried to announce that "this is your key in room number xxx" for both of us, for different rooms. We were confused, because we were sure what we had booked. Then she told us (lied to us) that our reservation didn't say it would be to the same room, that the hostel is fully booked and that this is all she has, and she can't do anything with it.

Her boss came and said first pretty much the same. After a while he said though, that his manager had told him earlier that day, that somebody would come that day and would not be able to go to the same room. They had known it but had not called us or sent us e-mail. Why do they take the contact information for if they don't use it?

We had both our clothes in the same bag so there was no possibility to stay in different rooms. After demanding and demanding either for them to arrange us to the same room in this hostel or another, the manager on duty made a call to 40 Berkeley, reluctantly gave us some money (smashed the money to the table) as 40 Berkeley has just private rooms for parties of 2 or more, and told us to make a booking there.

They could have said in the first place: "We apologize but there's a problem with your reservation." They said nothing like that prior trying to hand us the keys to the different rooms. Maybe we could have taken the situation little better if they would have made an effort instead of their bad behavior. Another thing I cannot understand, they said _all_ the rooms were full already, but for the whole time new people were checking in. Just cannot understand how they had space for them but not for us!

The only reasons we are giving two points to this place after the staff lied to us and didn't update the situation, and finally behaved very unfriendly to us, are the following: 1) The place looked really new and nice, so if you are planning to be there earlier than at 7 pm, maybe there'll be a room for you - just don't count on it. 2) They finally gave us the difference to accommodate in another hostel. 3) When we decided to stay in 40 Berkeley the whole time instead of just the first night, they took our cancellation 30 minutes after the announced cancellation time was over.

We stayed at 40 Berkeley and they know how to treat customers. Instead of spending a lot of time at the HI Boston front desk and some time walking to 40 Berkeley, I would rather choose just to go to 40 Berkeley!

Room Tip: Go to another hostel or hotel.
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  • Stayed: September 2012, traveled as a couple
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1  Thank Liisa_Eskelinen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at HI Boston, responded to this reviewResponded October 31, 2012

Dear Matkajtn,

Thank you for your feedback. We strive to provide all of our guests with exceptional customer service. While we provided you with a full refund for your dorm beds and paid for the difference in cost for you to stay in a private room at 40 Berkeley, we understand this was an inconvenience and apologize. I hope that you consider staying with us in the future. If you do, please feel free to contact me directly and I will make sure that everything is perfect. We would love to have you experience the type of stay our customers are accustomed to.

Bob Sylvia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HI Boston

Address: 19 Stuart Street, Boston, MA 02116-4723
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #1 of 30 Specialty Lodging in Boston
Price Range: $46 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — HI Boston 2*
Number of rooms: 99
Official Description (provided by the hotel):
Clean contemporary hostel with great amenities including free linen, continental breakfast and WiFi. ... more   less 
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