Shortly after our online booking was confirmed, we received a very thoughtful email from the Front Desk manager inquiring about possible special occasion, offering help with organizing our vacation, describing Boston. After communicating the scope of our visit (pre-wedding trip), surprisingly, the reply came cordially wishing us a good time and promising a "little something" on arrival. I was impressed with the initiative, thinking that it is based in the free will and creativity that comes with a boutique hotel. So, I was curious... anticipating how I will be impressed.
We booked 2 rooms (one king, one double) and this is where it got tricky. Even if the booking was made for 2+3, at check in I made sure to mention to the very friendly clerks at the Reception that we will be 5 people in total and that the double room should have 3 sets of towels. When we got to the room there were only 2. Understandable.
We went for a trip around downtown and when we returned, close to midnight, there were 2 chocolates offered at turn-down (which is still a nice touch, even if many hotels don't offer due to cost cuts), but obviously no 3rd set of towels - which had to be reminded one more time.
Then, there was a bottle of wine placed in the double bedroom. So, attempting to give the front desk a heads up, I called reminding them that the special occasion was mentioned for the king room. Which kind of makes sense. However, the lovely lady at the desk sounded like she heard for the first time about the occasion...
Not very thoughtful when in action, after all.
Even though I understand the miscommunication issues that appear in a hotel and the lack of rooms with a view in old cities, the ambiance was amazing and completed with typical American genuine hospitality applied by young, dynamic staff.
The last thing I want to mention, though, is the shower head - change it! It is old, dirty and has a very low water flow.
- Official Description (provided by the hotel):
- Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more less
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- Also Known As:
- Onyx Hotel Kimpton