On April 27, 2013 I bought tickets to see the Rolling Stones in Boston on June14 for my husbands birthday. At the same time, I booked The Onyx. We have stayed several times, love the hotel and were very excited. As usual I received an e-mail confirming my stay. Unfortunately, I never looked at it.
We live on the Vineyard, so when the weather looked like it would be terrible to travel on the 14th we decided to leave a day early and go to Boston on the 13th. I opened my email confirmation to call the Onyx and add another night only to see that the date confirmed was April 27 and it had been cancelled as a no-show. (And I had been charged full amount as is their policy.). My own stupid mistake!! But now, I had no place to stay.
I called the Onyx, explained my mistake and was transferred to Zoe. What a pleasure! After explaining again my own stupidity she was able to not only book my room for the 13 & 14, but she also spoke with the site managers and they said they would refund 1/2 of the cost I lost on my April "no-show". I was thrilled and thanked her very much for her help.
Minutes later the phone rang and it was Zoe telling me that after speaking with the on site manager again (John and Ashley) they decided to refund all of my "no-show". She was amazing!
So, we have just returned from our wonderful mini vacation of 2 nights at The Onyx and seeing The Stones. As usually we were treated by a wonderful front desk staff (Jennifer) and were in our room in minutes. We arrived to a nice bottle of wine. The beds as usual are the most comfortable we've ever slept in. Joe at the bar you are always a pleasure. And last but not least-Sean, the Bellman-thank you for the surprise of the beer in our room and the nice note. You made my husbands day.
As usual-The Onyx went above and beyond! Thank You!
- Official Description (provided by the hotel):
- Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more less
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- Also Known As:
- Onyx Hotel Kimpton