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“Onyx Hotel Boston”
Review of Kimpton Onyx Hotel

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Kimpton Onyx Hotel
Ranked #29 of 85 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 9, 2013

This hotel was a good base for exploring downtown Boston and near T stations if going further afield. The staff were very helpful and pleasant. The Ruby room area was pleasant for drinks but I felt rather small for the number of guests using the hotel.
Complimentary tea and coffee am was appreciated as was the complimentary wine hour each evening,
No free drinking water in room was disappointing and the small bottle provided was $4 which i felt was outrageous. When paying a good amount to stay, a free bottle of water could be included!! The last hotel we stayed in was cheaper and provided all if the same facilities including plenty of bottled water........

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Easytobook.com
Thank annewhitehead50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 11, 2013

Thanks for the great review! I appreciate the feedback.

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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786 - 792 of 1,474 reviews

Reviewed April 7, 2013

The Onyx is a boutique type hotel in a great location. It is right around the corner from TD Gardens and a short walk to the Quincy Market and the Freedom Trail. The staff was friendly and helpful in providing dining recommendations and directions when needed. The only down side was the room was a bit cramped, but the location and service more than made up for it. Although I wasn't traveling with a pet, this is a very pet-friendly hotel judging by the number of dogs I encountered in the lobby. They even have a bowl of water and a blackboard with their "pet guests" names on it. Overall, it was a very pleasant stay in Boston!

  • Stayed: March 2013, traveled with family
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Thank southernbelle68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 9, 2013

Thanks for the great review and feedback!

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

I chose the onyx based on the reviews and the location as me and my wife went to see P!nk at the td garden. What an amazing location,close to faneuil hall,and the td garden,as in minutes.

We had email contact with Dava inquiring about parking etc etc ,fast response to all.

Dava made an already fantastic night out "Magical" I would highly recommend the onyx,pricey but worth the memories, Dava and the staff were exceptional.

If you are thinking about this hotel ,don't, just book it! You will not regret it!

  • Stayed: March 2013, traveled as a couple
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1  Thank 770steves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 9, 2013

I am glad you chose us and and even more thrilled that your stay was "magical", I will make sure Dava is recognized for the great service.

Thanks for sharing your feedback!

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

Awesome hotel and great customer service. Favorite thing about Kimpton's is they are pet friendly so it makes it easy and stress free when bringing our little guy with. The manager e-mailed ahead of time and asked if there was anything he could help us with before our stay or any special requests. Wine HH is a nice extra. We will return!

  • Stayed: April 2013, traveled with friends
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Thank Rianna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 9, 2013

Thanks for choosing our hotels when you travel and glad we made you and your little guy feel right at home!

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

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Reviewed April 4, 2013

Loved this place! Great location, funky decor, friendly & helpful staff... My amazing experience started about a month before our visit when I emailed the GM. I never thought I would even get a reply. Not only did I get a reply, but it was a quick response with lots of detail! Thanks Joe! You are awesome :-)

I can't believe you had a room ready for us at shortly after 9am! How fabulous! That never, ever happens and we really appreciated that. We also thought the wine and snack tray was an extra special touch...

Thanks to everyone at the Onyx for making our short stay a perfect one!

  • Stayed: March 2013, traveled with friends
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Thank Catwj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 9, 2013

Glad you had fun, we think you are pretty awesome too! Thanks for choosing the Onyx for your trip to Boston!

Thanks,

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

Another Kimpton property I'm very pleased with. Off for a long weekend to enjoy Boston and having a good hotel starts a good trip. Arrived at Logan and trip to hotel by GoBoston Shuttle was 10 to 15 min. Hotel was right by The Gardens and very easy to walk to the Freedom Trail and the main sites of Boston. A great farmers market about 3 blocks away to pick up snacks. The hotel was very clean, nice room, comfy bed and had their free wine happy hour each day I was there. A small restaurant in the lobby area I was able to get an appetizer to go with my wine. Bartenders there very friendly to talk to. The staff at the Onyx was very friendly and helpful. Overall the hotel suited all my needs and I saw many other travelers checking in and they all sounded and looked happy also.

Room Tip: I was on the 10th floor and there was a Celtics game one evening and the noise level did not effect...
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  • Stayed: March 2013, traveled solo
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Thank Travelor1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 4, 2013

Ahh the Farmer's Market, that means Spring has sprung! Faneuil Hall Marketplace is famous for their fresh fruits and veggies in the Spring, Summer and Fall. So glad you got to experience that along with everything great the Onyx has to offer!

Thanks,

Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

The Onyx Hotel (Boston) is a top-notch hotel with a very friendly, accommodating staff. We stayed here for a Celtics game and the location is perfect for walking to the Garden. It's also very easy to walk to Feneuil Hall, the North End or the Theatre District.

We booked the hotel direct from their website and got the best rate by choosing the non-refundable option. We were even able to extend our stay an extra night and kept the same low rate.

The staff is excellent and very friendly. From the bell man to the front desk - everyone is just happy and always there to answer your questions or point you in the right direction. It's even pet friendly, which we took advantage of - and they greeted our dog with water and food.

Overall, I highly recommend the Onyx Hotel to anyone looking for a clean, amenity filled hotel - with great service to back it up.

  • Stayed: March 2013
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Thank KPNY33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded April 1, 2013

You pointed out the two things we focus on most, cleanliness and service. Thanks for the great review!


Joe Capalbo
General Manager
joe.capalbo@onyxhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Boston
#18 Green Hotel in Boston
#21 Luxury Hotel in Boston
#29 Business Hotel in Boston
#29 Family Hotel in Boston
#31 Romantic Hotel in Boston
Price Range: $164 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 
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Also Known As:
Onyx Hotel Kimpton

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