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Embassy Suites by Hilton Boston - at Logan Airport
Ranked #61 of 86 Hotels in Boston
GreenLeadersPlatinum level
Reviewed June 7, 2014

The front desk were very welcoming and helpful. The hotel shuttle bus from the airport runs 24/7 and we didn't have to wait for it on arrival and we were at the hotel in 5 minutes. As a diamond member of Hilton Honors we were upgraded to an executive suite even though the hotel was full. We had bottles of water and a tray of fresh fruit put into the room. The suites are spacious, the bathroom has Crabtree & Eveleyn toiletries and thick fluffy towels. Getting around from here is easy, a short walk across Memorial Park which is very pleasant and well lit at night brings you to the T station. From herer you can buy ticets and 1 day passes from machines which take cash and cards. Just 2 stops to the Aqaurium and you are close to North End, the freedom trail, the harbour cruises and Fanueil Hall. Breakfast is included and although not the biggest selelction, was all good and we had an evening meal in the restaurant which also was good. Grilled Salmon was $24 and the most expensive item on the menu, burgers were $19 and sandwiches $14. The beds are very comfortable and no airport noise. You can printout your boardng passes in the business centre free of charge. Have stayed here before and will stay again.

  • Stayed: June 2014, traveled as a couple
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2  Thank LynneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine R, Front Office Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 9, 2014

It is always a great pleasure to hear positive feedback from our valued guests. I can't wait to share them with the rest of the Guest Services team.

Thank you for your time and for your continous patronage. Hopefully to meet you in person on your next visit!

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1,383 - 1,389 of 2,463 reviews

Reviewed June 5, 2014

We stayed here several nights after saying at the Westin. We moved to the ES, in part, to take advantage of the free shuttle to the airport. That wasn't really necessary as the transit system has it's own free shuttle nearby, but it was convenient to have door-to-door service. Despite its proximity to Logan, there is virtually no airplane noise, inside or out. Must be the wind direction or something. Anyway, my concerns about that were unfounded. Noise inside was an issue as we had a large no. of teens on our floor as part of a group. Bad luck for us. They were gone the 2nd night. We are big fans of the ES Mgr's. Reception and the free breakfasts(made to order included). 2 warnings: 1)due to a Boston ordinance, they do NOT SERVE FREE ALCOHOLIC beverages at the reception. They can be purchased for a overpriced amount. 2) the made to order breakfast line is VERY slow. Get up early to beat the crowd. Also, the other breakfast choices did not vary daily, which was disappointing.
Another benefit of the ES is it just a short walk from the Airport Subway(T) station on the Blue lIne. This was great for our forays into Boston proper. There is a lack of restaurants in the immediate area, though the staff has a list of them if you walk a long walk or short drive.

Room Tip: There really don't seem to be any "best" rooms. Ours was in the inner section of the b...
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  • Stayed: June 2014, traveled as a couple
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1  Thank CABozeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

The best part of being at an airport hotel is that you can watch the planes take off without the noise. Unfortunately as you know we cannot serve free alcohol. As for your concerns that you brought to our attention we will definitely work on those to improve. Thank you so much for your feedback.

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Reviewed June 5, 2014

As a frequent Embassy Suite's visitor I have a certain expectation. I found the gym to be lacking. The 2 ellipticals had non-functioning heart rate monitors and all the equipment had a layer of dust that spoke of neglect. The gym was also small for a hotel that size. The staff was non very attentive and just went about their business with little interaction. I will be posting a review for the ES in Portland Maine shortly that blew this one out of the water.

  • Stayed: May 2014, traveled with family
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Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

Thank you for providing feedback regarding your stay. Our Director of Engineering checked the machines and tested them. They are operating properly. Thank you for bringing your concerns to our attention so we can improve.

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Reviewed June 5, 2014

An OK [just] hotel in the middle of nowhere with pretentious prices on the rooms and meals no view to speak of and a desk staff that knew it was right but wasn't. I thought only Planet Hollywood had $15 hamburgers!

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

I am so sorry to hear everything was not perfect for your pre-arrival. I hope you will give us another chance to wow you with our service.

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Reviewed June 3, 2014

This property is conveniently located if you are using Logan Airport for traveling. The free shuttle runs every 10/15 minutes. Checking was fast and the receptionist was professional and courteous. The suites are spacious with comfortable beds but the decor is very nineties with popcorn ceilings and bulky furniture. The food in the coffee shop close to the lobby was good, but due to the lighting and the dull decor the atmosphere is unappealing. Breakfast ends at nine o'clock so we could barely make it because we had arrived late the night before. I think many people would benefit if the breakfast time was extended for another hour.

  • Stayed: June 2014, traveled with family
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3  Thank mariKeyBiscayneFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

Thank you for your review of our property. We appreciate your feedback. Our property has not renovated yet, but soon we will do away with the dull furniture. I hope you come back to visit after we make changes so you an enjoy our new property.

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Reviewed June 3, 2014

This hotel is very nice if you are willing to pay the price. I got a discount for one room but not the second room. The staff was very friendly and helpful. The complimentary breakfast was great. The rooms were very nice. Free shuttle from airport.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

So glad to hear you enjoyed your stay and that the staff was great as well. Sometimes Boston hotels can be pricey.

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Reviewed June 2, 2014

I stayed here for 2 nights for a business meeting, the hotel staff were amazing. I forgot my hairspray, the hotel did not have any in the gift shop so the shuttle driver asked if he could take me to Walgreens. That was above and beyond and I really appreciated it.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Joni K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this reviewResponded June 6, 2014

Thank you so much for a great review. I am glad to hear the shuttle driver went above and beyond to assist you. I know his manager will be very pleased to hear his staff is doing so well. We hope to see you again!

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Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Address: 207 Porter Street, Boston, MA 02128-2213
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Boston
#39 Family Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
Price Range: $112 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites

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