Met a small group at this hotel the night before a cruise since we were all coming in from different areas of the country at various times of the evening. Free airport shuttle was very timely - driver very helpful.
All rooms were prepaid and there were no issues with check-in except they assigned me a room that someone else was already in! My key worked and her handbag & travel bag were on the desk. In this day and age of computer everything there is simply no excuse for that. An "unoccupied" room was subsequently assigned. Not even an apology was extended I might add.
Room was clean and as expected for this chain.
Breakfast was surprisingly good!
Checkout was smooth. The Concierge arranged a shuttle (not free) for us to the cruise terminal rather than a taxi. This was a very nice service as the on line reviews of the local shuttle services are not very flattering. This shuttle was very good - unfortunately - he had no card.
I would stay here again for a short trip.
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- Also Known As:
- Embassy Suites Boston Logan Airport Hotel Boston
- Boston Embassy Suites