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Embassy Suites by Hilton Boston - at Logan Airport
Ranked #59 of 83 Hotels in Boston
GreenLeadersPlatinum level
Richmond, California
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A good experience”
5 of 5 bubbles Reviewed June 24, 2013

We wanted to stay near the airport to pick up our rental car after our 2 night stay. The Hertz rental office and pickup lot is across the street. How good is that. We walked there and drove back to the hotel to pick up our luggage. It was perfect. This hotel is also a 5 minute walk (across a nice park) to the T which was perfect for getting to Cambridge and to downtown Boston. But the hotel has a shuttle as well. The room was clean and comfortable. Breakfast which was included in the rate was a buffet with a very nice variety of items. The staff was helpful and pleasant.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucyck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlacecilia89, Guest Service Coordinator at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, June 30, 2013
I wanted to personally thank you for staying with us. I am happy to hear that your recent stay with us went well and I look forward to the opportunity of welcoming you back in the near future!

Have a terrific week!

All the best,
Carla Chauca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,203 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Boston
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 24, 2013

Friend coming into Boston from California. Called the direct hotel line and was sent to central reservations which is not in Boston. I know this for a fact because the operator asked what state Boston was in. Oh well. Asked about parking and she just repeated what was on the hotel web site. Dumb. No smiles coming from her end of the phone line, retrain!

  • Stayed June 2013, traveled with friends
    • Service
Helpful?
Thank ironmantodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlacecilia89, Guest Service Coordinator at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, July 3, 2013
Thank you for taking the time to share feedback on your experience in Embassy Suites Boston Logan Airport. We appreciate your honest input and apologize for any hassle you experienced. We will share your comments with our team and hope to provide a better service in this department moving forward.

Thank you,
Carla Chauca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria, New York
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

my mom picked this one out, she wanted her hilton points :)
we had 5 people in 2 rooms, checked in at 2am with no issues. there were even other people checking in at the same time, and the valet was up and active. which is usually not the case at 2 am.

the room it self was a good size, the bathroom was very large which was nice to be able to get dressed and throw things on the floor and walk around.

i got to sleep on the pull out couch, which was pretty damn comfortable for a pull out.
the bed was soft as well. The pillows however, where made from angle wings and clouds because there were ridiculously heavenly. Seriously i have to know where they purchased these because i need them in my home. ((gen manager if your reading this feel free to message me with the details))

the breakfast was amazing. my mom was not kidding she said it had a good breakfast and i thought typical hotel food, NOPE. the breakfast makes the price of the night completely worth it. there is a huge spread of everything you could think of plus more, with the addition of someone making eggs any way you want with any fillings. there were a ton of people, considering it was a cruise day~ but there was no issue finding a large table to eat and you didnt feel rushed or anything.

my parents took the shuttle to the cruise port which was a extra $10, while we checked out the rest of the hotel.
the pool while popular that day, was really small which was a little disappointing.but it was still a pool vs no pool, and the option of pool always wins no matter what size.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ittybittyxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 23, 2013 via mobile

We stayed for two nights earlier this month and found the suites to be quite comfortable and clean. Breakfast buffet in the morning had a good variety of items including an omelette station. It tends to get crowded but there are plenty of tables. The hotel has a shuttle which picked us up at the airport and can take you to the nearest train station which, is also very near the hotel. Hotel is located across the street from Avis Car rental which was very convenient for us since we were renting a car after our two-day stay. Overall, reasonably priced for Boston and a 10 minute train ride to Quincy market. Would definitely recommend and stay here again.

Stayed June 2013, traveled with family
Helpful?
Thank RosiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Great hotel and staff. They assisted in locating cab driver and lost purse, then phoned to let us know when it arrived. Extremely helpful. Also assisted us with tourist information and transportation to cruise port. Granddaughter graduation cruise.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank lakegram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlacecilia89, Guest Service Coordinator at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, June 30, 2013
Thanks so much for visiting and for taking the time to review your experience with us. I'm thrilled to hear that our team was able to provide you with excellent service. Please reach out to us again if you return to the area; we'd love to see more of you soon!

All the best,
Carla Chauca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johns Creek, Georgia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

We've grown accustomed to Embassy Suites since we are a family of 6 and we can no longer cram ourselves into a regular hotel room. The quality in general was on par with the other ES we've stayed in. I actually really liked the location although it was close to the airport. We didn't have any noise issues. Had a nice city view from our room across the harbor. Very convenient to catch a free shuttle from the airport. We used the T and the airport T station was just a short walk across a park. Only 2 stops to get into the Aquarium area which I think is pretty central to walk to Fanueil Hall or catch one of those tour trolleys or catch a harbor cruise.

We were there to catch a cruise and we utilized the concierge desk for a bunch of things like, finding a great pizza place within walking distance from the hotel. They also set up transportation for our party of 10 at a reduced rate to take us to the cruise terminal. And get this, they even found someone to drive us after the cruise to the airport, even though we weren't staying there. Awesome service.

The free hot breakfast was fine, the only disappointment we had was finding out that the evening manager's reception did not serve free liquor due to Mass state law. Serious bummer.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

I checked in at half midnight shattered with jet lag and a bad flight, I collapsed into one of the most comfortable beds I have ever been in.
Excellent room (sorry suite), kept very clean by the maid
The buffet breakfast gets busy later in the morning but quiet for the business traveller early in the morning
The only downside I experienced is the sofa bed and chair which are a little uncomfortable to sit on although the desk chair is excellent
The reception staff are excellent and very helpful - advice with a smile
I look forward to my next stay in an Embassy Suites hotel

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Property: Embassy Suites by Hilton Boston - at Logan Airport
Address: 207 Porter Street, Boston, MA 02128-2213
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites

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