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“Excellent Location, Great Hotel, Good Staff”

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Kimpton Nine Zero Hotel
Ranked #21 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 15, 2006

The hotel is a very trendy hotel and is in a great location. We walked everywhere during our stay. Even Fenway and the Prudential Center are only a 15 minute walk. Quincy Market is 3 Blocks away and Boston Common is literally across the street. The rooms are a decent size. They aren't small, but they aren't tiny. The beds are very comfortable as well as the other furniture. The staff is good as well. The concierge there, Steven, was very helpful in providing help for a myriad of different requests. I saw him sit down with a person for practically 30 minutes and plan out her entire weeklong vacation with numerous reservations and other requests without even showing a negative look on his face.

There are a few downsides to staying in the hotel:

- Parking is $35 a day and isn't on-site (it's a valet service)
- For a 4-star hotel there is no doorman
- The valet entrance with the bell-hops is on the side and it's very hard to manuver cars in the small side street. There is no stopping on Tremont St. in front of the hotel
-The staff didn't seem to be very organized, however whenever anything went wrong, they were very helpful and without a doubt, the staff tried their hardest to make each and every customer's stay a positive one.

  • Stayed: August 2006, traveled with family
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    • Business service (e.g., internet access)
3  Thank njsuburbian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,509 - 2,515 of 2,709 reviews

Reviewed August 5, 2006

We often choose hotels because of location. In fact, the last visit to Boston we stayed at the Onmi Parkerhouse, which is a great hotel, too. However, our experience at the Nine Zero was more pleasant.

The Nine Zero team was friendly, professional, and well informed. They were truly hospitable in accomodating any kind of requests. They were kind and unpretentious.

Our room was very spacious and we had a pretty view of some architecturally interesting rooftops, the Boston commons with a glimpse of Fenway Park in the distance. The rooms are upscale and really clean.

I never felt like the team was hovering, but were always available when you need them. GREAT JOB guys, especially on the 4th of July weekend! Thanks! We'd recommend to all visiting.

P.S. to Hawaiian travellers:
10 of 10 shakas on the aloha scale here :) !

  • Stayed: July 2006, traveled with family
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1  Thank HappyHawaiiKaian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2006

The hotel staff lacks basic customer service skills, most of the them are really young and appear to have just graduated from hospitality school with poor grades. We booked directly through the hotel and did so for the "spectacular view" and king sized bed, however when we got to our room we had a spectacular view of the building next door. When we were finally given a room with a view, we had to be down graded to a queen size bed. The shower door was broken which caused a large flood throughout the entire bathroom and we had to use all of our extra towels to soak it up. I requested a comb as I had forgotten one, and was told it would be "right up", it NEVER came, despite my asking on two ocassions. The topper was when we where overcharged $100.00.....HORIBBLE experience.....we even wrote a letter to management which we never do, but we felt we got raped out of 400 bucks. Avoid at all costs!

  • Stayed: July 2006
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5  Thank smileyfaceNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2006

Trendy hotel. The staff was very nice and the location is great but the room we stayed in was rather small. Also, you can hear the noise from the outside! But overall it was a nice place. The warm cookies and milk need improvement!

  • Stayed: June 2006
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2  Thank Evie049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Santa Rosa, CA
11
Reviewed June 28, 2006

My husband and I just returned from Boston and the Nine Zero Hotel. We enjoyed our stay immensely; the hotel staff was extremely efficient and friendly and went out of their way to accomodate us. The rooms were large and comfortable. We will definitely return to Nine Zero on our next visit.

  • Stayed: June 2006
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2006

The Nine Zero is a modern boutique hotel located in downtown Boston. The outside of the hotel is brick and looks like a lot of the other buildings in this city. However, its insides are quite modern and sleek making for an enjoyable contrast in such a historic town.

The hotel is located on the Freedom Trail directly across the street from the very old Granary Cemetary. Paul Revere, Samuel Adams, and the parents of Benjamin Franklin (among others) are buried there. Our corner room allowed us a terrific people watching view, including the groups taking tours led by people dressed in revolutionary period clothing.

Boston is known as a walking city and almost everything is within walking distance from this hotel. The financial district is in one direction and the theater district in another. One edge of Boston Common (the furthest side from the Public Garden) is 1block away to the south. You can choose from high end stores and dining on Newbury Street at the end of the Public Garden or find moderate shopping and fast food on Washinton Street, which is one city block to the east of Nine Zero.

The Park Street "T" (subway) station is only 1 block away, too. Both the red line and green line trains can be taken from this station for $1.25 per person per ride. The red line (outbound) will take you over to Cambridge and the green line will take you to Fenway Park or up to the North End. You could also transfer from the green line to the blue line, which takes you to the wharf. Don't panic if this sounds complicated. It's not! The friendly and very helpful concierge at the hotel provided us with a clearly marked map and very easy to follow directions.

The decor of this hotel is modern. Our room was nicely sized and the bed was wonderfully comfortable. The bath was stocked with Mario Russo (a local salon) products. The sea salt soap is divine!! Our room was so comfortable we decided to have dinner via room service one night. It was delivered hot & quickly and it was delicious. Note: When we were calling to place our dinner order, the line to room service rang a few times so the call was automatically routed to the front desk. Instead of trying to transfer us back to that line, the front desk person took our order! This was a very nice customer service touch.

The only quirk to the Nine Zero hotel is finding a few items tucked into dresser drawers. We discovered our coffee maker in one drawer after already grabbing some coffee from Starbucks around the corner. Also, housekeeping came by bright and early on a Saturday morning but we didn't find our "do not disturb" hanger (in another drawer) until a day too late. Very, very minor for an otherwise outstanding stay.

I would definitely stay at the Nine Zero again.

  • Stayed: June 2006, traveled on business
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8  Thank tonikeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2006

For a new hotel they sure blew it when they didn't make the rooms more sound proof. My husband and I could hear the bell on the elevator every time someone used it. We could hear voices in the hallways and doors closing and we couldn't tell if it was an ice machine or cleaning staff but what a noise! Our sleep was interrupted several times. Also I had to ask them to change the sheets right away as there was a blood stain on the bottom one. However, the staff was friendly, the room was nice, a little small but overall I felt we payed too much for the room. You can walk everywhere in Boston so I think we could have found another hotel nearby for less money.

6  Thank JAD49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kimpton Nine Zero Hotel

Address: 90 Tremont St., Boston, MA 02108-4101 (Formerly Nine Zero Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Boston
#6 Spa Hotel in Boston
#10 Business Hotel in Boston
#13 Family Hotel in Boston
#14 Green Hotel in Boston
#15 Luxury Hotel in Boston
Price Range: $214 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Nine Zero Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more   less 
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Also Known As:
9 Zero Hotel - a Kimpton Hotel
Nine Zero Hotel Kimpton

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